Reviewers most often note that HealthVape provides nicotine‑free options and responsive customer support, with several customers reporting refunds or replacements when issues arise. However, multiple reviews raise concerns about shipping, checkout transparency (customs and extra fees), and occasional device design or performance problems (e.g., draw resistance, cord type). If you prioritize a wide selection of nicotine‑free products and accessible support, HealthVape may be worth trying; if predictable international shipping or uniform device hardware is critical, confirm shipping terms and specs before ordering. Consider ordering a single item first, keep order and shipping records, and contact support promptly if you need a refund or replacement.
Examples from available reviews (Dec 2021 – Feb 2026).
Representative added an unwanted package and returns were not free.
“She was adding it as we spoke and I said don't.”
Devices feel sticky, irritate throat, and use impractical micro USBs.
“using a micro usb instead of the standard USB C”
Customer service consistently answers questions and ensures satisfaction.
“Customer service has always been there when I needed them, answering questions and ensuring I’m happy with my purchases.”
Initial usability issues; HealthVape refunded and resolved the complaint.
“they were very understanding and fully refunded me so I am giving them 4 stars.”
Many reviewers praise prompt, helpful customer service with refunds and replacements; several others report shipping failures, billing problems, and account/security concerns.
Some customers value the rewards program and received refunds; others report unexpected customs fees, partial refunds, or disputed charges at checkout.
Users report smooth, satisfying nicotine‑free pens and daily‑use products, while others note weak flavor, hard draws, throat irritation, or awkward device design.
A majority describe reliable, high‑quality products and ongoing product development; a minority report device defects, short cords, and residue or discomfort on use.
Many reviews highlight responsive support and listening to feedback; several report poor shipping communication, checkout issues, or requests for sensitive payment documents.
Overall impressions vary: long‑term customers cite dependable service and quality, while others describe failed shipments, refund disputes, or usability problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am so happy to have found a company that delivers what they promise! I was a little hesitant at first, but the reviews from my friends about HealthVape were all so positive that I decided to give it a try. And I am so glad that I did! The quality of their products is fantastic and the customer service is amazing. They are always quick to respond to any questions or concerns that I have, and they always go above and beyond to make sure that I am happy with my purchase. I would highly recommend HealthVape to anyone looking for a high-quality vaping experience. Thank you, HealthVape, for amazing products and for also having such an awesome company culture!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthVape is a consumer-facing company that sells vaping devices, nicotine-free vape options, flavored pods, and related accessories primarily through e-commerce channels. The brand markets disposable and rechargeable vape pens, offers customer support and a loyalty/rewards program, and ships directly to consumers. This overview is intended for shoppers comparing user reviews and operational practices before purchase.