Reviewers most often note that HealthVape provides nicotine‑free options and responsive customer support, with several customers reporting refunds or replacements when issues arise. However, multiple reviews raise concerns about shipping, checkout transparency (customs and extra fees), and occasional device design or performance problems (e.g., draw resistance, cord type). If you prioritize a wide selection of nicotine‑free products and accessible support, HealthVape may be worth trying; if predictable international shipping or uniform device hardware is critical, confirm shipping terms and specs before ordering. Consider ordering a single item first, keep order and shipping records, and contact support promptly if you need a refund or replacement.
Examples from available reviews (Dec 2021 – Feb 2026).
Representative added an unwanted package and returns were not free.
“She was adding it as we spoke and I said don't.”
Devices feel sticky, irritate throat, and use impractical micro USBs.
“using a micro usb instead of the standard USB C”
Customer service consistently answers questions and ensures satisfaction.
“Customer service has always been there when I needed them, answering questions and ensuring I’m happy with my purchases.”
Initial usability issues; HealthVape refunded and resolved the complaint.
“they were very understanding and fully refunded me so I am giving them 4 stars.”
Many reviewers praise prompt, helpful customer service with refunds and replacements; several others report shipping failures, billing problems, and account/security concerns.
Some customers value the rewards program and received refunds; others report unexpected customs fees, partial refunds, or disputed charges at checkout.
Users report smooth, satisfying nicotine‑free pens and daily‑use products, while others note weak flavor, hard draws, throat irritation, or awkward device design.
A majority describe reliable, high‑quality products and ongoing product development; a minority report device defects, short cords, and residue or discomfort on use.
Many reviews highlight responsive support and listening to feedback; several report poor shipping communication, checkout issues, or requests for sensitive payment documents.
Overall impressions vary: long‑term customers cite dependable service and quality, while others describe failed shipments, refund disputes, or usability problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a defective vape and the promised replacement never arrived.
“Sent me a defective vape and tried to charge me for one I didn't order.”
Enjoyed flavors and safety, though inhaling effort was sometimes inconsistent.
“I've been really happy with my HealthVape experience so far.”
Company promised a $30 gift card for feedback but didn't send.
“they'd send me a $30 gift card. I responded, and yet haven't heard back in almost 3 months now.”
Website was easy to navigate and checkout went smoothly.
“The website was easy to navigate, products was in stock and on sale, and check out went smooth.”
Helped quit daily marijuana use and aided withdrawal with vitamins.
“HealthVape helped me quit smoking marijuana daily!”
Vapes helped the reviewer quit nicotine.
“They helped me quit nicotine.”
Helped reduce nicotine addiction while maintaining the vaping ritual.
“HealthVape is a great tool to shake a nicotine vaping addiction - it’s been instrumental in still giving me the feeling of holding a vape and taking a pull, but without all of the harmful ingredients.”
Vape removes harsh chemicals and provides vitamins and potential benefits.
“I don't have to worry about harsh chemicals going into my body.”
Orders are reliable, quality is consistent, and support is responsive.
“Orders arrive on time, packaging is consistent, and the process feels reliable from start to finish.”
Enjoyed flavors and mango B12 as a healthy alternative.
“I really enjoyed the mango B12 healthvape as a healthy alternative to using a nicotine vape!”
Products are healthy, effective, and affordably priced.
“their products are the best I have tried and also an affordable option, too.”
Products are smooth, healthy, relaxing, and shipped quickly.
“their products are smooth healthy and relaxing they stand behind their products and the quality is outstanding they ship my stuff quickly”
Strawberry B12 vape had pleasant flavor and long-lasting life.
“I ordered the strawberry flavored vitamin B12 vape and it lasted a good while.”
Melatonin vape relieved anxiety and helped with cessation efforts.
“This vape the melatonin lavender that I tried was amazing!”
Vapes are a quick-shipping, residue-free alternative to smoking.
“They don’t leave a residue in the mouth, I don’t feel guilty using them because of the vitamin content and they ship super quickly!”
CHILL lychee tastes great and replaces nicotine vaping habit.
“I’ve been using the CHILL lychee flavor for over a year now and it’s been amazing.”
Pens help wind down and manage anxiety effectively.
“They help me wind down before bed or after an anxiety attack so well!”
Offers safer vapes replacing harmful chemicals with vitamins and natural ingredients.
“HealthVape offers a safer alternative to standard vapes that removes harmful chemicals and nicotine in favor of vitamins and natural ingredients.”
Stylish vape with pleasing taste and texture; recommended purchase.
“I personally loved the vape not only because of its style, but also the taste, texture of the product, and the feeling after use.”
Flavor variety helps reduce cigarette cravings and improves smell.
“I love the variety of flavors and it’s definitely helps with my cigarette cravings. I feel and smell so much better!”
The SOOTHE pen provided a smooth nicotine-free experience without harmful additives.
“the SOOTHE pen delivers a smooth experience without harmful additives”
CHILL vape pen is a preferred daily nicotine-free option.
“The CHILL is my favourite nicotine‑free vape pen that’s part of my daily routine.”
Company provides responsive support and issues refunds when necessary.
“stands behind their products with responsive support and refunds when necessary.”
HealthVape listens to feedback and develops products from suggestions.
“they listen to feedback and are working on new products based on customer suggestions”
Customer service consistently answers questions and ensures satisfaction.
“Customer service has always been there when I needed them, answering questions and ensuring I’m happy with my purchases.”
Satisfied with reliable products, proactive support, and rewards program.
“products are reliable, the support is proactive, and I love their rewards program”
Non-nicotine pen is a satisfying alternative for avoiding nicotine.
“The non‑nicotine pen provides a satisfying alternative for those looking to avoid nicotine, and I appreciate the option.”
Team addresses concerns quickly and plans improvements, inspiring confidence.
“Their team’s willingness to address concerns quickly and plan for improvements gives me confidence in the brand.”
Prompt refunds indicate the company cares about customer satisfaction.
“HealthVape’s prompt refund response shows they care about customer satisfaction”
Five years of happy orders shows dependable products and service.
“The fact that I have been happy ordering from them for five years shows how dependable their products and service are”
Customer service replaced a product promptly and resolved the issue.
“customer service went above and beyond to resolve my issue, sending out a free replacement right away”
Long-term customer praises high quality products and helpful service.
“I have been ordering from HealthVape for years and are very pleased – the products are high quality and the customer service team always goes the extra mile when I have a question”
Representative added an unwanted package and returns were not free.
“She was adding it as we spoke and I said don't.”
Initial usability issues; HealthVape refunded and resolved the complaint.
“they were very understanding and fully refunded me so I am giving them 4 stars.”
Devices feel sticky, irritate throat, and use impractical micro USBs.
“using a micro usb instead of the standard USB C”
Order never shipped and there was no shipping communication.
“Never shipped never got an email about shipping (just ME spending more money.)”
Company requested credit card photo and ID; payment system failed.
“their credit card system does not work and they ask me to send them my credit card photo and my licence”
Shipment returned to sender and company refused full refund.
“Waited for months, then the shipment went back to sender and they are not even giving a full refund.”
Five years of positive experience with quality products and support.
“Very pleased with my experience over the last 5 years of ordering from them. Quality products and the CS team always goes the extra mile when I have a question.”
Unexpected customs fees and only a partial refund was issued.
“NOTHING on my checkout page indicated I could possibly incur more charges.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthVape is a consumer-facing company that sells vaping devices, nicotine-free vape options, flavored pods, and related accessories primarily through e-commerce channels. The brand markets disposable and rechargeable vape pens, offers customer support and a loyalty/rewards program, and ships directly to consumers. This overview is intended for shoppers comparing user reviews and operational practices before purchase.