Reviews Analyzed
21
We Collect & Analyze Reviews
Helloice
Experiences & Reviews
Helloice is an online retailer of fashion jewelry and accessories that sells through a website and mobile app. Consumers researching Helloice reviews typically look for information about product quality, shipping and delivery, customer service and returns, and the usability of the site or app. When checking independent reviews, verify store policies (shipping, returns, refunds) and official contact channels on the company website before purchasing.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Mixed reports: some customers describe helpful, informative service, while others report rude or uncooperative representatives and refund disputes.
Share of mentions
Mixed
11%
💰
Value for money
Limited mentions: a few reviewers note affordable prices, while some others complained about receiving poor items and seeking refunds.
Share of mentions
Mixed
5%
⚡
User experience
Generally positive: multiple reviewers praise an easy-to-use app/site, simple checkout, effective filters, and straightforward ordering.
Share of mentions
Strong
20%
🔧
Product quality
Mostly positive: many customers describe stylish, good-quality items, but there are isolated reports of damaged or incorrect products on arrival.
Share of mentions
Strong
16%
📞
Communication
Mixed communication experiences: some customers report informative contact, while others describe unhelpful emails, poor updates, and delayed refund handling.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall largely positive across reviews, with a minority reporting order, delivery, and refund issues that negatively affected their experience.
Share of mentions
Strong
38%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Pendant
"I purchased a pendant from this company but I received something far away from what they promised. It shows signs of wear even though it's brand new. Turns out they shipped me a useless piece of metal that wasn't even close to what was advertised... The company representative has been emailing me back but he's rude and uncooperative. I should've read the reviews before making the purchase, maybe I would've saved myself the hassle of dealing with uncooperative staff. I want my money back! I'm going to demand a full refund for this pendant and file a complaint with the Better Business Bureau."
Jack
Collected.reviews
Nov 03, 2021
Featured for: Shows poor product and rude service
Great app
"Great app, easy to use for online orders. I love it! I also love Helloice, and..."
Gerald Jordan
Trustpilot
Oct 01, 2025
Featured for: Positive app, service, repeat purchase
GOOD QUALITY
"..."
vegasgoodgirl
Trustpilot
Oct 01, 2025
Featured for: Explicit praise for product quality
Scam
"Didn't receive order when it was " out for delivery" in my area and it's already Been 9 days. Emails from them are no helP when they tell y..."
Zuse Wyatt
Trustpilot
Oct 01, 2025
Featured for: Complains about delivery and refunds
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Trey Burch
trustpilot.com
Oct 01, 2025
Great service
...
j
jordy
trustpilot.com
Oct 01, 2025
good grate love it
...
C
Chris Jones
trustpilot.com
Oct 01, 2025
Great experience
...
C
Carol Condra
trustpilot.com
Oct 01, 2025
Easy shopping
...
T
Tyy
trustpilot.com
Oct 01, 2025
good quality
...
T
Tony Cummings
trustpilot.com
Oct 01, 2025
Easy to order
...
F
Floyd
trustpilot.com
Oct 01, 2025
I want no to I get it
...
R
Rosario Lizarraga
trustpilot.com
Oct 01, 2025
U was able to find exactly what I needed
I was able to find exactly what I needed so fast due to the filters a...
D
Damian Lausell Jr.
trustpilot.com
Oct 01, 2025
Awesome i feel only one word describes…
Awesome i feel only one...
v
vegasgoodgirl
trustpilot.com
Oct 01, 2025
GOOD QUALITY
...
J
Jason Gieschen
trustpilot.com
Oct 01, 2025
Has great products and it was very easy…
Has great products and it...
T
The Singing Pirate
trustpilot.com
Oct 01, 2025
Order mix up?
I recently ( Aug2 ) placed 2 separate orders and only received 1. I contacted my bank and communicated with Helloice and got it straightened out. NOW,...
H
Henry G. Hernandez
trustpilot.com
Oct 01, 2025
Easy to use and affordable prices
Easy to use and...
Z
Zuse Wyatt
trustpilot.com
Oct 01, 2025
Scam
Didn't receive order when it was " out for delivery" in my area and it's already Been 9 days. Emails from them are no helP when they tell y...
N
Nolan Woodall
trustpilot.com
Oct 01, 2025
Product is very stylish
Product is very stylish, ea...
N
Nana
trustpilot.com
Oct 01, 2025
They look lovely
I'm happy with the things I brought. They...
e
elaine beitch
trustpilot.com
Oct 01, 2025
Easy
Easy, quality, th...
T
Terrence Hunter
trustpilot.com
Oct 01, 2025
Customer service was very informative
I find that the app for ordering...
G
Gerald Jordan
trustpilot.com
Oct 01, 2025
Great app
Great app, easy to use for online orders. I love it! I also love Helloice, and...
A
Alex Stanski
trustpilot.com
Oct 01, 2025
Great selection
...
Conclusion
Reviews of Helloice show a majority of customers reporting positive experiences with the website/app usability, checkout process, product selection and perceived item quality. However, a minority of reviews describe problems with orders, delivery status, and refund handling — including at least one report of a received item not matching the listing and reports of unhelpful email responses. If you consider purchasing, check Helloice’s shipping, tracking, and return/refund policies and keep order confirmations and bank statements handy. For specific concerns, documented communication (order numbers, emails) will help when contacting customer support or payment providers.