Helloice
Experiences & Reviews
Helloice is an online retailer of fashion jewelry and accessories that sells through a website and mobile app. Consumers researching Helloice reviews typically look for information about product quality, shipping and delivery, customer service and returns, and the usability of the site or app. When checking independent reviews, verify store policies (shipping, returns, refunds) and official contact channels on the company website before purchasing.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: some customers describe helpful, informative service, while others report rude or uncooperative representatives and refund disputes.
Value for money
Limited mentions: a few reviewers note affordable prices, while some others complained about receiving poor items and seeking refunds.
User experience
Generally positive: multiple reviewers praise an easy-to-use app/site, simple checkout, effective filters, and straightforward ordering.
Product quality
Mostly positive: many customers describe stylish, good-quality items, but there are isolated reports of damaged or incorrect products on arrival.
Communication
Mixed communication experiences: some customers report informative contact, while others describe unhelpful emails, poor updates, and delayed refund handling.
Overall experience
Overall largely positive across reviews, with a minority reporting order, delivery, and refund issues that negatively affected their experience.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Pendant
"I purchased a pendant from this company but I received something far away from what they promised. It shows signs of wear even though it's brand new. Turns out they shipped me a useless piece of metal that wasn't even close to what was advertised... The company representative has been emailing me back but he's rude and uncooperative. I should've read the reviews before making the purchase, maybe I would've saved myself the hassle of dealing with uncooperative staff. I want my money back! I'm going to demand a full refund for this pendant and file a complaint with the Better Business Bureau."
Great app
"Great app, easy to use for online orders. I love it! I also love Helloice, and..."
GOOD QUALITY
"..."
Scam
"Didn't receive order when it was " out for delivery" in my area and it's already Been 9 days. Emails from them are no helP when they tell y..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Great service
...
good grate love it
...
Great experience
...
Easy shopping
...
good quality
...
Easy to order
...
I want no to I get it
...
U was able to find exactly what I needed
I was able to find exactly what I needed so fast due to the filters a...
Awesome i feel only one word describesโฆ
Awesome i feel only one...
GOOD QUALITY
...
Has great products and it was very easyโฆ
Has great products and it...
Order mix up?
I recently ( Aug2 ) placed 2 separate orders and only received 1. I contacted my bank and communicated with Helloice and got it straightened out. NOW,...
Easy to use and affordable prices
Easy to use and...
Scam
Didn't receive order when it was " out for delivery" in my area and it's already Been 9 days. Emails from them are no helP when they tell y...
Product is very stylish
Product is very stylish, ea...
They look lovely
I'm happy with the things I brought. They...
Easy
Easy, quality, th...
Customer service was very informative
I find that the app for ordering...
Great app
Great app, easy to use for online orders. I love it! I also love Helloice, and...
Great selection
...
Conclusion
Reviews of Helloice show a majority of customers reporting positive experiences with the website/app usability, checkout process, product selection and perceived item quality. However, a minority of reviews describe problems with orders, delivery status, and refund handling โ including at least one report of a received item not matching the listing and reports of unhelpful email responses. If you consider purchasing, check Helloiceโs shipping, tracking, and return/refund policies and keep order confirmations and bank statements handy. For specific concerns, documented communication (order numbers, emails) will help when contacting customer support or payment providers.