Many reviewers point to strong product quality, frequent discounts, and a smooth online buying process. Several customers praise the site and app for clear navigation, useful filters, and fast checkout. Another group reports missing deliveries, refused refunds, and damaged or counterfeit items. Ratings split between very satisfied shoppers and reports of serious problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer praises company discounts and product quality highly.
“I love their discounts and the qaulity and appearence of their jewlery.”
Reviewer finds the website easy to navigate with good options.
“Easy to navigate website.”
Reviewer reports tracking shows delivery but they received nothing.
“Order says it was delivered, but I never received anything.”
Reviewer says received fake, misshapen jewelry and was refused a refund.
“The fake pieces look nothing like they claim”
Several reviewers describe customer service as quick and helpful. Other reviews say orders were not fulfilled, refund requests were denied, and delivery issues were left unresolved. These problems show up most often in the lowest-rated reviews.
Reviewers often mention low prices, promotions such as buy-one-get-one offers, and lifetime warranties. A smaller number note discoloration or fading. Warranty coverage and promotions are common reasons customers call the purchase a good value.
Customers regularly praise the site and app for easy navigation, good filters, and a simple checkout. Many mention buying again and planning to return. Some note certain colors are sometimes unavailable, but this comes up less often than usability praise.
Many reviews compliment the look and perceived quality, using words like "beautiful" and "good quality." Some low-rated reviews report broken items, misshapen or counterfeit-looking pieces, and items that lose color. Defect reports and authenticity concerns cluster in negative reviews.
Positive reviews mention fast, efficient replies from customer service. Negative reviews describe missing shipping updates, orders cancelled without notice, and trouble getting refunds. A few isolated reports raise possible payment-data security concerns.
Most high-rated reviews focus on quality, price, and how easy it is to buy. A noticeable set of low-rated reviews describes non-delivery, refused refunds, and defective or misleading items. Reviews show a polarized experience between happy customers and serious complaint cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat buyer says product quality is very good.
“I give them an a plus the quality is very good”
Repeat buyer says product quality is very good.
“I give them an a plus the quality is very good”
Pendants are affordable and come with a lifetime warranty.
“Nice Pendants at an affordable price. Lifetime warranty is great to boot .”
Pendants are affordable and come with a lifetime warranty.
“Nice Pendants at an affordable price. Lifetime warranty is great to boot .”
Reviewer received a buy-one-get-one offer but worries about discoloration.
“buy one get one free”
Reviewer received a buy-one-get-one offer but worries about discoloration.
“buy one get one free”
Reviewer enjoys ordering from this company.
“I love ordering stuff from here”
Reviewer enjoys ordering from this company.
“I love ordering stuff from here”
Reviewer likes the color options but notes limited availability.
“I like the color choices but not always available”
Reviewer likes the color options but notes limited availability.
“I like the color choices but not always available”
The store had everything the reviewer was looking for.
“They had everything I was looking for.”
The store had everything the reviewer was looking for.
“They had everything I was looking for.”
Reviewer praises company discounts and product quality highly.
“I love their discounts and the qaulity and appearence of their jewlery.”
Reviewer praises company discounts and product quality highly.
“I love their discounts and the qaulity and appearence of their jewlery.”
Reviewer found the purchase process easy.
“Easy process”
Reviewer found the purchase process easy.
“Easy process”
Reviewer bought several items and so far is satisfied.
“I have bought several items and so far so good I would recommend”
Reviewer bought several items and so far is satisfied.
“I have bought several items and so far so good I would recommend”
Reviewer is excited about their purchase.
“Excited for my purchase”
Reviewer is excited about their purchase.
“Excited for my purchase”
Reviewer expresses positive sentiment about the purchase.
“Good goooood”
Reviewer says the experience was very good.
“Good goooood”
Reviewer notes a buy-one-get-one-free promotion.
“Buy 1 and get 1 free”
Reviewer notes a buy one get one free promotion.
“Buy 1 and get 1 free”
Reviewer praises the bracelets as beautiful.
“Beautiful bracelets!”
Reviewer says the bracelets are beautiful.
“Beautiful bracelets!”
Reviewer had a great experience and would return.
“Great company will love to do think again”
Reviewer had a great experience and will buy again.
“Great company will love to do this again”
Site was easy to use and offered good discounts and variety.
“This site is easy to negotiate and always offers good discounts”
Reviewer finds the site easy to use and enjoyed purchases.
“I've enjoyed everything I've bought from here.”
Reviewer is happy with quality and praised helpful customer service.
“Quick & efficient customer service response, extremely helpful.”
Reviewer is happy with product quality and plans to purchase more.
“Very happy with my product & the quality is evident.”
Reviewer had a great purchase and plans to return.
“It was great I’ll be back for my next piece of jewelry”
Reviewer had a great experience and will return for more jewelry.
“It was great I’ll be back for my next piece of jewelry”
Website navigation was easy with many options and discounts.
“Easy to navigate website. A lot of great options and discounts as well.”
Reviewer finds the website easy to navigate with good options.
“Easy to navigate website.”
Reviewer says the prices are great.
“The prices is great”
Reviewer says the prices are great.
“The prices is great”
Site was easy to use and prices were good.
“It was easy to use the site. And the prices are good.ill save the rest for when I get my order.”
Reviewer found the site easy to use and prices are good.
“It was easy to use the site.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Helloice is an online fashion jewelry retailer selling necklaces, bracelets, rings, earrings, and watches. It runs an e-commerce site with a mobile-friendly experience and an ordering app. Product pages usually show photos, size information, and pricing for each item. Customers order online and pay through secure checkout using standard payment methods.