Reviews Analyzed
21
We Collect & Analyze Reviews
hernest
Experiences & Reviews
Hernest is an online home furnishings retailer focused on selling furniture and related home goods. Consumers searching reviews typically look for information on product durability, delivery and setup, customer service responsiveness, and return or replacement procedures.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
24d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers praise fast shipping, delivery and setup; a few report carrier mishandling or missing parts that required customer support.
Share of mentions
Strong
22%
💰
Value for money
A small number of reviews note affordability or good cost/value for solid construction; dataset for pricing impressions is limited.
Share of mentions
Mixed
3%
⚡
User experience
Customers generally find the website and ordering easy and assembly straightforward; some report poor manuals or difficult assembly steps.
Share of mentions
Strong
8%
🔧
Product quality
Most reviewers describe well-made, attractive furniture and sturdy pieces; a minority report cracked tops, missing hardware or laminate defects.
Share of mentions
Strong
26%
📞
Communication
Many reviews describe quick, helpful responses from support and clear post-purchase communication when resolving issues or arranging replacements.
Share of mentions
Strong
14%
⭐
Overall experience
Overall impressions are largely positive, with buyers satisfied after issue resolution; a few reviewers had delivery or parts problems.
Share of mentions
Strong
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – October 2025).
Great product, price and service
"I purchased a very nice quality product from Hernest. It cost a bit more however it was not cheap strand board but real wood so the cost/value was out..."
George Minow
Trustpilot
Oct 01, 2025
Featured for: mentions product, value, support
The credenza we ordered is a beautiful…
"The credenza we ordered is a beautiful centerpiece in our living room. Unfortunately, one of the four doors had a manufacturing defect in the laminate..."
Jen Dixon
Trustpilot
Oct 01, 2025
Featured for: defect then prompt replacement
Great product and customer service
"Absolutely high quality and well designed products!! The shipping experience was awful as the carrier left the product in the basement/ garage door in..."
Sara Liao
Trustpilot
Oct 01, 2025
Featured for: carrier issue, service compensated
I love the furniture
"I love the furniture - it's beautiful and a statement piece for our foyer. Exactly what I wanted. The reason it's not 5 stars is that building it was..."
Whitney Hood
Trustpilot
Oct 01, 2025
Featured for: poor manual, beautiful furniture
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jennifer Hobson
trustpilot.com
Oct 01, 2025
I decided to change colors of the item…
I decided to change colors of the item I purchased, thankfully before it w...
J
Jen Dixon
trustpilot.com
Oct 01, 2025
The credenza we ordered is a beautiful…
The credenza we ordered is a beautiful centerpiece in our living room. Unfortunately, one of the four doors had a manufacturing defect in the laminate...
R
Robin
trustpilot.com
Oct 01, 2025
Great experience
The buffet is nicely made. Delivery was faster than...
D
Danielle Bishop
trustpilot.com
Oct 01, 2025
Perfect!
Super fast shipping and came 98% assembled. Super easy to put on the legs and door handles....
W
Whitney Hood
trustpilot.com
Oct 01, 2025
I love the furniture
I love the furniture - it's beautiful and a statement piece for our foyer. Exactly what I wanted. The reason it's not 5 stars is that building it was...
C
Connie Kang
trustpilot.com
Oct 01, 2025
High quality dining table
Super fast delivery! Ordered on Wednesday and delivered on Friday. The table is very sturdy. I love that the extend...
E
Erika Kraatz
trustpilot.com
Oct 01, 2025
Gorgeous product
...
S
Shawnette Hallford
trustpilot.com
Oct 01, 2025
Everything went great
Everything went great, shipped VERY quic...
E
Emilee Lay
trustpilot.com
Oct 01, 2025
Exactly what I wanted.
...
J
JJ
trustpilot.com
Oct 01, 2025
Stone-top dining table
I purchased a stone-top table from Hernest. The materials seemed relatively high-quality, but the set was delivered without the necessary hardware and...
A
A. Randall
trustpilot.com
Oct 01, 2025
The cabinet is the perfect addition for…
The cabinet is the perfect addition for our family room. It is attractive and we...
A
Adrian Laron Boone Sr
trustpilot.com
Oct 01, 2025
Missing 6 screws (P).
...
B
Bonita Davis Paige
trustpilot.com
Oct 01, 2025
The table is a beautiful piece
The table is a beautiful piece. I love the wood grain design and the fluted base. It’s solid, true to color and stylish. The del...
S
Sara Liao
trustpilot.com
Oct 01, 2025
Great product and customer service
Absolutely high quality and well designed products!! The shipping experience was awful as the carrier left the product in the basement/ garage door in...
I
Ivy Ladiao
trustpilot.com
Oct 01, 2025
Beautiful furniture
Hernest had exactly what I was looking for. Shipping and delivery was...
G
George Minow
trustpilot.com
Oct 01, 2025
Great product, price and service
I purchased a very nice quality product from Hernest. It cost a bit more however it was not cheap strand board but real wood so the cost/value was out...
C
Cheryl
trustpilot.com
Oct 01, 2025
Super efficient
I don’t know if my experience is the norm, but the console from Hernest was delivered to my house the day after it...
S
Sarah
trustpilot.com
Oct 01, 2025
Good website and company
Website easy to use. Ordering process was easy. Shipping speed was quick...
T
Tony
trustpilot.com
Oct 01, 2025
Great!Everything was perfect
Everything was perfect, except for the delivery, but that is not HERNEST's fault. T...
S
Sabin Brabb
trustpilot.com
Oct 01, 2025
Love the Magnus 47" coffee table with…
Love the Magnus 47" coffee table with the fold up t...
Conclusion
Reviewers frequently note Hernest products as attractive and generally well made, with many customers praising fast shipping and professional delivery or setup. Customer service is repeatedly described as responsive, often offering refunds or replacement parts when problems occur. Common negatives include occasional damaged or incomplete shipments and difficult assembly instructions for some pieces. Prospective buyers should weigh the positive reports of build quality and service responsiveness against the isolated reports of missing hardware and fragile-item damage when deciding on larger or fragile purchases.