Reviewers frequently note Hernest products as attractive and generally well made, with many customers praising fast shipping and professional delivery or setup. Customer service is repeatedly described as responsive, often offering refunds or replacement parts when problems occur. Common negatives include occasional damaged or incomplete shipments and difficult assembly instructions for some pieces. Prospective buyers should weigh the positive reports of build quality and service responsiveness against the isolated reports of missing hardware and fragile-item damage when deciding on larger or fragile purchases.
Examples from available reviews (Mar 2023 – Feb 2026).
High-quality real wood product with swift, excellent customer service resolution.
“one of the best customer service experiences I’ve ever had”
Company promptly replaced a defective cabinet door and resolved issue.
“they quickly responded with a couple of options for us to choose from.”
Carrier left item improperly but customer service compensated satisfactorily.
“Hernest customer service was able to compensate us to enhance the shopping experience”
Furniture beautiful but assembly was difficult due to poor manual.
“The manual was awful”
Most reviewers praise fast shipping, delivery and setup; a few report carrier mishandling or missing parts that required customer support.
A small number of reviews note affordability or good cost/value for solid construction; dataset for pricing impressions is limited.
Customers generally find the website and ordering easy and assembly straightforward; some report poor manuals or difficult assembly steps.
Most reviewers describe well-made, attractive furniture and sturdy pieces; a minority report cracked tops, missing hardware or laminate defects.
Many reviews describe quick, helpful responses from support and clear post-purchase communication when resolving issues or arranging replacements.
Overall impressions are largely positive, with buyers satisfied after issue resolution; a few reviewers had delivery or parts problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery team set up the media console efficiently and satisfactorily.
“Getting my media console set up very efficiently and making sure it was installed to my satisfaction.”
Delivery team set up the media console efficiently and satisfactorily.
“Getting my media console set up very efficiently and making sure it was installed to my satisfaction.”
Delivery person handled pedestal well, making unpacking easy.
“the delivery person set the pedestal box upright”
Delivery person handled pedestal well, making unpacking easy.
“the delivery person set the pedestal box upright”
High quality cabinet and very professional, efficient delivery staff.
“Very nice delivery staff professional efficient !”
High quality cabinet and very professional, efficient delivery staff.
“Very nice delivery staff professional efficient !”
Desk had a defect but customer service offered reasonable compensation promptly.
“they offered me a reasonable compensation for my inconvenience.”
Desk had a defect but customer service offered reasonable compensation promptly.
“they offered me a reasonable compensation for my inconvenience.”
Delivery and setup were good; product is high-quality wood.
“Product is big quality wood, no pressboard.”
Delivery and setup were good; product is high-quality wood.
“Product is big quality wood, no pressboard.”
Table is beautiful and high quality.
“Beautiful table and high quality.”
Table is beautiful and high quality.
“Beautiful table and high quality.”
Furniture met expectations and delivery was top-notch.
“Delivery was top notch.”
Furniture met expectations and delivery was top-notch.
“Delivery was top notch.”
Item arrived in perfect condition with very fast delivery.
“Item was in perfect condition and really fast delivery!!!!!!!!!”
Item arrived in perfect condition with very fast delivery.
“Item was in perfect condition and really fast delivery!!!!!!!!!”
Well-built console but delivery was delayed at the hub, causing long wait.
“it sat at the delivery hub for over 3 weeks.”
Well-built console but delivery was delayed at the hub, causing long wait.
“it sat at the delivery hub for over 3 weeks.”
Stunning, solid desk with beautiful carved detail; drawers are shallow.
“The carved detail on the drawers is absolutely stunning.”
Stunning, solid desk with beautiful carved detail; drawers are shallow.
“The carved detail on the drawers is absolutely stunning.”
Dresser matched description and company resolved a delivery issue promptly.
“Hernest worked to resolve a delivery issue in a very timely and satisfactory manner.”
Dresser matched description and delivery issue was resolved promptly.
“Hernest worked to resolve a delivery issue in a very timely and satisfactory manner.”
High-end items with great service and fast shipping.
“High end items, great service and fast shipoing”
High-end items with great service and fast shipping.
“High end items, great service and fast shipoing”
Product arrived fully assembled, well packaged, and delivered very quickly.
“Fully assembled, well packaged, and very fast delivery.”
Product arrived fully assembled, well packaged, and delivered quickly.
“Fully assembled, well packaged, and very fast delivery.”
Oak slatted drum table has excellent quality and great price.
“Excellent quality at a great price!”
Customer loves the table for its excellent quality and good price.
“Excellent quality at a great price!”
Product is great quality and absolutely beautiful.
“Great quality and absolutely beautiful!”
Product described as great quality and absolutely beautiful.
“Great quality and absolutely beautiful!”
High-quality media console delivered ahead of schedule at an excellent price.
“It was an incredible price for the quality, design, and delivery experience.”
Console exceeded expectations with great quality, price, and delivery experience.
“It was an incredible price for the quality, design, and delivery experience.”
Service was excellent, quick, and understanding with fast resolution.
“Excellent service, quick and understanding.”
Service was quick, understanding, and found a prompt solution.
“Excellent service, quick and understanding.”
Company helped repair nail polish damage and provided excellent support.
“The whole team was fantastic.”
Company staff helped resolve a spill damage and enabled successful repair.
“the group at her nest did everything they could to help me resolve the problem.”
Product was beautiful, well-packaged, and delivered quickly to prevent damage.
“how well the item was wrapped, secured and well packaged to prevent damage during shipping.”
Product praised for quality and beauty with fast delivery and secure packaging.
“The quality and beauty of the product, fast delivery”
Support addressed finish issues immediately to my satisfaction.
“Support team is unmatched.”
Support resolved a finish issue immediately and to the customer's satisfaction.
“Support team is unmatched.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hernest is an online home furnishings retailer focused on selling furniture and related home goods. Consumers searching reviews typically look for information on product durability, delivery and setup, customer service responsiveness, and return or replacement procedures.