Reviews show HiFiGo commonly provides fast dispatch, reliable international delivery and responsive customer support, which many buyers cite when purchasing higher-value audio gear. Multiple customers report smooth warranty and repair handling, including cases where HiFiGo covered repair costs. However, there are isolated reports of orders canceled without notification, long non-delivery experiences, and surprise tariff charges on delivery. Consumers planning purchases should verify shipping timelines, confirm who is responsible for customs/tariffs, and keep order and tracking records to facilitate any needed support.
Examples from available reviews (Dec 2021 – Feb 2026).
Order was canceled without notification and customer service was unresponsive.
“they never sent me any notification that my order was canceled”
Order placed two months ago with no delivery or updates.
“Placed an order 2 months ago, still nothing!”
Smooth ordering, reliable shipping, and quick professional customer support.
“everything arrived in perfect condition.”
Fast shipping, proactive support, and covered warranty repair costs.
“HiFiGo chose to cover the cost themselves and returned the repaired item promptly.”
Most reviewers describe responsive, helpful customer service and fast issue resolution; a few report unresponsiveness or problematic service experiences.
Several buyers note competitive prices and good price–quality for ChiFi gear; a minority reported unexpected charges affecting perceived value.
Many reviews report smooth site ordering, prompt dispatch and timely international delivery; a few mention long delays or cancelled orders.
Most purchasers received items in good condition; a small number reported defects or early failures, though those were often resolved by support.
Reviewers frequently praise quick, clear responses and tracking updates; some customers reported lack of notification about cancellations or tariffs.
Overall impressions are positive: reliable fulfillment and good after-sales care for most buyers, with isolated non-delivery and tariff issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received cable in Germany after 10 days with free shipping and helpful service.
“I received the cable in Germany after 10 days.”
Good price, fast shipping, and the cable performs very well.
“The cable works very well with my iems and the sound is amazing.”
First order went very well with fast international delivery.
“everything went very well”
Purchased audio equipment and received top-notch support handling everything well.
“there support is top notch and handled every thing pretty well”
Fair prices, quick delivery, and prompt assistance for minor issues.
“The best equipment at fair prices”
Fair prices, fast delivery, and excellent customer support resolving issues.
“The prices were fair, delivery was fast, and their customer support was excellent”
Helpful online ordering support and great pricing improved my shopping experience.
“they were extremely helpful and addressed all of my questions!”
Quick shipping and responsive support; product arrived well packaged in ten days.
“The shipping occured within 3 days.”
HiFiGo shipped quickly and responded promptly despite last-mile courier issues.
“Their customer service always replied within hours”
Reviewer claims HiFiGo bans customers for honest negative reviews.
“Dont leave honest/negative reviews on hifigo or else they will ban you!”
Excellent service focused on understanding and satisfying customer needs.
“They strive to help 100%.”
Ordering for a year with fast delivery, safe packaging, and a good loyalty program.
“The loyalty program works very well.”
Fast shipping, quick support responses, and good products for sale.
“Fast shipping, kind and fast answering support”
One DAC failed but friendly support arranged a replacement.
“contact with the support was friendly as well.”
Consistently excellent purchases with low prices, fast delivery, and loyalty discounts.
“I already made several purchases at Hifigo and every time I had excellent experience”
Product met expectations with fast delivery and good service.
“Product as promised, fast delivery, good service”
Low prices, great communication, highly recommended for audio gear.
“Great shop, with low prices and great communication !”
Fast delivery and excellent packaging; product sound quality and build are impressive.
“The product itself is amazing the sound quality and build feel premium.”
Fast international delivery and premium-sounding, well-built IEMs.
“The product itself is amazing the sound quality and build feel premium.”
Consistently fast shipping to Spain and professional, helpful customer service.
“Everything arrives in perfect condition.”
They responded quickly, resolved order cancellation, and issued a delay discount.
“They even gave me a discount for the delays!”
Order placed two months ago with no delivery or updates.
“Placed an order 2 months ago, still nothing!”
Smooth ordering, reliable shipping, and quick professional customer support.
“everything arrived in perfect condition.”
They corrected an order mistake and shipped the package quickly.
“The package arrived well protected and quickly.”
Helpful staff and fantastic prices; highly recommended for IEMs.
“the prices are fantastic I highly recommend them”
Quick, polite customer support resolved a delayed delivery issue.
“within hours, *not* days, but hours, they replied to me”
Used HiFiGo for a year with quick shipping and helpful service.
“shipping is pretty quick, and ive had no issues”
Order dispatched next day and arrived in five days in England.
“received my order in 5 days here in England.”
HiFiGo helped navigate customs for a smooth purchase experience.
“customs in my country are a bit trouble but hifi go team was able to provide me a smooth experience”
Fast shipping, proactive support, and covered warranty repair costs.
“HiFiGo chose to cover the cost themselves and returned the repaired item promptly.”
Was not informed about a $40 tariff fee charged on delivery.
“Only when the UPS driver informed me of a 40$ charge.”
DAP is excellent and the purchase process went smoothly.
“Excellent DAP — I haven't explored it fully yet”
Fast, smooth purchases and HiFiGo provided free warranty support.
“To my surprise HiFiGO said that they will send it over for free to address!”
Long-term use with responsive customer service and quick dispatches.
“Very responsive and quick to dispatch orders.”
Support sent a free replacement after an IEM broke shortly after arrival.
“Hifigo sent me a replacement for free.”
HiFiGo helped arrange a successful warranty repair and return to manufacturer.
“I successfully got my IEM’s back to the manufacturer.”
Responsive and friendly customer service resolved order concerns promptly.
“Customer service is of top priority to me and HifiGo delivers.”
The website is reliable and the customer service is quick and helpful.
“The website itself is very reliable and good with good prices”
Fair price, quick delivery, and helpful support arranging parts.
“fair price, arrived quick, and when I had issues, support was always willing to help out”
Shipped in two days and delivered within seven days; satisfied.
“They sent the unit in 2 days, and I got it after 7 days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HiFiGo is an online retailer focused on consumer audio equipment, including in-ear monitors (IEMs), headphones, digital audio players (DAPs), DACs, amplifiers and accessories. The store targets audiophile and ChiFi brands and serves international customers via online orders. Consumers searching reviews typically want details on shipping, customer support, product condition and pricing for higher-value audio purchases.