Reviews Analyzed
21
We Collect & Analyze Reviews
HigherDOSE
Experiences & Reviews
HigherDOSE is a consumer wellness brand that makes at-home recovery and light-therapy devices such as infrared sauna blankets, red-light masks, PEMF mats and related accessories. The company primarily sells direct-to-consumer products for home wellness routines and recovery, commonly searched by buyers researching infrared therapy, red light therapy, and PEMF devices.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
20d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful customer support that provides replacements or fixes; a minority report template replies and unresolved cases.
Share of mentions
Strong
23%
💰
Value for money
Few reviews discuss price; comments range from calling items an "investment" to concerns about high cost and limited durability or replacement policies.
Share of mentions
Weak
4%
⚡
User experience
Users commonly report tangible benefits (pain relief, relaxation, hair improvements) from regular use; a small number found comfort or heat settings problematic.
Share of mentions
Strong
18%
🔧
Product quality
Many customers praise effectiveness of blankets, masks and mats; several mention faults (rips, broken cords, faulty controllers) but often note replacements provided.
Share of mentions
Strong
22%
📞
Communication
Communication experiences are split: some reviewers report prompt shipping and clear warranty guidance, while others report vague template responses and delays.
Share of mentions
Mixed
5%
⭐
Overall experience
Overall impressions are mostly positive, driven by product results and responsive issue resolution; a subset of buyers report shipping or warranty frustrations.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
If I could give this company 10 stars
"If I could give this company 10 stars, I would I have purchased two of the infrared sauna blankets keeping one for myself and gifting. One to my daugh..."
tina perry
Trustpilot
Oct 01, 2025
Featured for: Positive product and service resolution
Bought a Pemf mat last year and have…
"Bought a Pemf mat last year and have loved it. Used it pretty much everyday. Just a week or two ago, the controller stopped working and I immediately..."
Plant-based Turneround
Trustpilot
Oct 01, 2025
Featured for: Service fixed controller promptly
I am extremely disappointed with my…
"I am extremely disappointed with my experience with HigherDOSE. I placed my order on July 9th, and more than a month later it still hasn’t shipped. Th..."
Nagy Patrik
Trustpilot
Oct 01, 2025
Featured for: Significant shipping and communication complaint
I've been a customer for over four…
"I've been a customer for over four years and I generally like the infrared mat, but it got ripped, and I asked for a replace..."
dina
Trustpilot
Oct 01, 2025
Featured for: Longtime customer complaint about warranty
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
k
kittymaxer
trustpilot.com
Oct 01, 2025
Scammy: Ordered over a week ago and no updates
Ordered over a week ago. No sign of the product or any updates on shipping. Customer service are...
P
Pete
trustpilot.com
Oct 01, 2025
Very prompt customer service
The battery pack for the Red Light cap became faulty and a replacement was sent on the next day I raised the query. Customer service is excellent. Reg...
N
Nagy Patrik
trustpilot.com
Oct 01, 2025
I am extremely disappointed with my…
I am extremely disappointed with my experience with HigherDOSE. I placed my order on July 9th, and more than a month later it still hasn’t shipped. Th...
I
Iluka Enright
trustpilot.com
Oct 01, 2025
Fantastic Team
My cord broke and their customer service team was so helpful and understanding! Minus 1...
d
dina
trustpilot.com
Oct 01, 2025
I've been a customer for over four…
I've been a customer for over four years and I generally like the infrared mat, but it got ripped, and I asked for a replace...
L
Linda Merkel
trustpilot.com
Oct 01, 2025
disappointed
first of all, lying for a length of time on a hard, rippled mat is very uncomfortable. As far as the heat, I had it on a lowe...
M
Maria A Posada Duque
trustpilot.com
Oct 01, 2025
So far love all the products!
I have bought a few products from Higherdose, and I really love them all. I got the Sauna blanket, which is my favorite, so much that I gave it to my...
t
tina perry
trustpilot.com
Oct 01, 2025
If I could give this company 10 stars
If I could give this company 10 stars, I would I have purchased two of the infrared sauna blankets keeping one for myself and gifting. One to my daugh...
P
Plant-based Turneround
trustpilot.com
Oct 01, 2025
Bought a Pemf mat last year and have…
Bought a Pemf mat last year and have loved it. Used it pretty much everyday. Just a week or two ago, the controller stopped working and I immediately...
N
Nita
trustpilot.com
Oct 01, 2025
Love my mat!
Love my mat! I use it daily for about an hour and have gotten great results with lower back pain. I know far infrared works and have other far infrare...
D
Divine Detox
trustpilot.com
Oct 01, 2025
Exceptional Customer Service
If you're looking to invest in red light therapy, this mask is a solid choice. It's not just about the product itself (which is fantastic), but also a...
T
Tiffany
trustpilot.com
Oct 01, 2025
Their customer service is amazing
Their customer service is...
C
Courtney
trustpilot.com
Oct 01, 2025
Very impressed by the quick and…
Very impressed by the quick and efficient customer service. My mask stopped working, they had me send a video...
J
Jason Thayer
trustpilot.com
Oct 01, 2025
Great Customer Service
I had run into an issue with my blanket and the Customer service was more than I could have expected. They were p...
S
Shannon Hodak
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service- Prompt reply and fixed my problem imme...
G
Great Grandmama
trustpilot.com
Oct 01, 2025
I have both a face mask and sauna…
I have both a face mask and sauna blanket. I love both of them! I had a issue with the mask (it was out of warranty) and HigherDose customer service j...
c
customer
trustpilot.com
Oct 01, 2025
Item shipped promptly
Item shipped prompt...
L
Lynne Kransberg
trustpilot.com
Oct 01, 2025
Great customer service!
Offered replacement and advised us about a warrant...
M
Mel Nelis
trustpilot.com
Oct 01, 2025
Their customer service is outstanding!
Their customer serv...
H
Heidi Anderson
trustpilot.com
Oct 01, 2025
I love my higher dose mask so much
I love my higher dose mask so much, and I was bummed when it broke on me recently. To be honest, I am not one to write reviews much but the team at Hi...
Conclusion
Reviews indicate HigherDOSE products (sauna blankets, red-light masks, PEMF mats) often deliver the reported benefits customers seek, and many buyers highlight fast, helpful customer service when devices fail. Recurring negative themes include delayed shipping updates, template-style responses, and some durability or replacement-policy disagreements. If you’re considering a purchase, check shipping timelines, warranty terms and the company’s replacement/repair process for controllers, cords and mats. For buyers prioritizing aftercare, the majority of reviewers describe responsive support that resolves issues, but weigh that against occasional reports of slow or vague communication.