Many reviewers say HigherDOSE responds quickly and helpfully, and several describe real relief from the blankets and mats. Others report hardware failures, including at least one safety issue involving a smoking control box. Some customers mention shipping delays or getting templated replies from support. Overall, ratings split between very positive service experiences and strong complaints about durability or communication.
Examples from available reviews (Jan 2023 – Mar 2026).
Control box caught fire; company offered 40% off coupon instead of full remedy.
“My sauna blanket control box caught fire and started smoking.”
Sauna blanket stopped working after care, warranty expired and customer service delayed.
“product was not warranted anymore”
Infrared blanket relieved aches and replacement was promptly sent at no cost.
“a replacement blanket sent out at no cost.”
Uses mat daily and achieved great lower back pain relief.
“Love my mat! I use it daily for about an hour and have gotten great results with lower back pain.”
Most service-focused reviews describe quick replies, replacements, and hands-on tech help. Several customers say staff fixed problems fast and shipped free replacements. A smaller group reports no response, trouble canceling orders, or slow follow-up.
Some reviewers accepted free replacements or bought additional units, suggesting the product felt worth it to them. Others say the company offered coupons or discounted repurchases instead of a full fix after a failure. Those discount-offer stories show up repeatedly when customers describe post-failure outcomes.
Many users report symptom relief, regular use, and satisfaction with effects like less back pain. Several mention liking the scent and comfort, and some went on to buy multiple items. A minority saw no improvement after weeks or found the mat texture and heat uncomfortable.
Reviewers describe recurring hardware problems, including failed components, broken cords, and units that stopped working soon after the warranty ended. At least one person reports a control box that smoked, raising a safety concern. In many of these cases, the company later sent replacements.
Many customers say support staff were knowledgeable and quick to respond when contacted. Another group reports slow shipping, missing tracking updates, and generic template replies. Shipping-update complaints come up less often, but they are consistently negative.
Reviews split sharply: some highlight strong customer support and product benefits, while others criticize durability, safety, or shipping. Many five-star service stories sit alongside one- and two-star reviews about failed units or weak communication. The picture combines dependable after-sales help with recurring hardware or logistics issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sauna blanket stopped working after care, warranty expired and customer service delayed.
“product was not warranted anymore”
Reviewer claims sauna blanket helps counter many toxins and benefits elderly mother.
“The Sauna Blanket is made to save lives.”
Control box caught fire; company offered 40% off coupon instead of full remedy.
“My sauna blanket control box caught fire and started smoking.”
Product smells amazing and works well; reviewer bought a second bag.
“This is so great and the smell is amazing.”
Couldn't use red light hat due to skin reaction, customer service handled return excellently.
“customer service was excellent with my return”
Returned an extra mask and customer support (Des) made the process easy and joyful.
“Des with customer support was so helpful and kind.”
Two mats failed shortly after warranty ended, reviewer disappointed in durability.
“The first one stopped working within a week of the one year warranty”
Company exchanged faulty mat for a new one and provided prompt, helpful support.
“they exchanged it for a brand new one.”
Reviewer thanks company for replacing their mat.
“Thank you for replacing my mat ❤️❤️❤️”
Customer support was swift, helpful, and went above and beyond.
“Extraordinary customer support...swift, helpful and went above and beyond”
HigherDose quickly remedied an issue and stood behind their products.
“HigherDose stood behind their product”
Unexpected third Go Mat charge and company refused to cancel order.
“they said they would not cancel the order.”
Blanket remained nonfunctional after replacement power bank and support became unresponsive.
“the blanket still did not work.”
Reviewer loves the product and describes it as great.
“Great product!! Love it!”
Faulty product received prompt attention from company.
“Prompt attention to a faulty product”
Company provides top quality products and immediate customer service responses.
“Higher Dose is top quality in everything they do - from Customer Service to their Products.”
Used product for three weeks with no observed improvement.
“We have used this for three weeks and have not seen any improvement!”
PEMF magnet barely moves so effectiveness uncertain, though heat is good.
“the magnet barely moves so I can’t really tell if it’s working.”
Reviewer praises both the company's customer service and their beloved products.
“Excellent customer service and great products!”
Company provided fast responses and knowledgeable staff.
“Fast response and knowledge people”
Order delayed with no shipping updates and generic customer service responses.
“No sign of the product or any updates on shipping.”
Faulty battery quickly replaced; customer service was excellent and product effective.
“a replacement was sent on the next day I raised the query.”
Order placed weeks ago still not shipped and support gave vague template responses.
“it still hasn’t shipped.”
Cord broke after about a year, but customer service was helpful.
“My cord broke and their customer service team was so helpful and understanding!”
Mat ripped and company refused free replacement, offering only discounted purchase.
“They instead told me to buy another one for a discounted rate.”
Mat uncomfortable and felt too hot even on low setting, though calming sensations occurred.
“first of all, lying for a length of time on a hard, rippled mat is very uncomfortable.”
Purchased multiple products and experienced strong personal benefits and satisfaction.
“I have bought a few products from Higherdose, and I really love them all.”
Infrared blanket relieved aches and replacement was promptly sent at no cost.
“a replacement blanket sent out at no cost.”
Controller failed and company offered inspection and replacement, excellent customer service.
“their customer service is superb”
Uses mat daily and achieved great lower back pain relief.
“Love my mat! I use it daily for about an hour and have gotten great results with lower back pain.”
Mask is good and company provided responsive, thoughtful, exceptional customer service.
“company’s exceptional customer service”
Customer service is amazing and reviewer loves the company.
“Their customer service is amazing!”
Mask failure resolved quickly after sending video; new battery fixed it.
“they immediately sent out a new battery (which solved the problem!).”
Issue with blanket was promptly handled and resolved by customer service.
“They were prompt, and took care of the situation very well.”
Prompt customer service fixed problem immediately and reviewer recommends purchase.
“Prompt reply and fixed my problem immediately.”
Out-of-warranty mask issue was corrected by customer service beyond expectations.
“HigherDose customer service jumped in and was able to correct the problem.”
Item shipped promptly and reviewer loves the LED cap.
“Item shipped promptly.”
Company offered replacement, explained warranty, and was very helpful.
“Offered replacement and advised us about a warranty.”
Reviewer states the company's customer service is outstanding.
“Their customer service is outstanding!”
Mask broke but team quickly replaced it, restoring reviewer's routine.
“the team at HigherDOSE was so responsive and quick to get me a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HigherDOSE sells at-home wellness devices and accessories. Its lineup includes infrared sauna blankets, PEMF mats, red light therapy caps, and recovery masks. The company promotes these products for circulation, muscle recovery, relaxation, and photobiomodulation. HigherDOSE sells through its online store and authorized retail partners. Product pages usually include technical specs, how-to guidance, and safety details.