Reviews indicate HigherDOSE products (sauna blankets, red-light masks, PEMF mats) often deliver the reported benefits customers seek, and many buyers highlight fast, helpful customer service when devices fail. Recurring negative themes include delayed shipping updates, template-style responses, and some durability or replacement-policy disagreements. If you’re considering a purchase, check shipping timelines, warranty terms and the company’s replacement/repair process for controllers, cords and mats. For buyers prioritizing aftercare, the majority of reviewers describe responsive support that resolves issues, but weigh that against occasional reports of slow or vague communication.
Examples from available reviews (Jan 2023 – Feb 2026).
Infrared blanket relieved aches and replacement was promptly sent at no cost.
“a replacement blanket sent out at no cost.”
Controller failed and company offered inspection and replacement, excellent customer service.
“their customer service is superb”
Order placed weeks ago still not shipped and support gave vague template responses.
“it still hasn’t shipped.”
Mat ripped and company refused free replacement, offering only discounted purchase.
“They instead told me to buy another one for a discounted rate.”
Most reviewers describe prompt, helpful customer support that provides replacements or fixes; a minority report template replies and unresolved cases.
Few reviews discuss price; comments range from calling items an "investment" to concerns about high cost and limited durability or replacement policies.
Users commonly report tangible benefits (pain relief, relaxation, hair improvements) from regular use; a small number found comfort or heat settings problematic.
Many customers praise effectiveness of blankets, masks and mats; several mention faults (rips, broken cords, faulty controllers) but often note replacements provided.
Communication experiences are split: some reviewers report prompt shipping and clear warranty guidance, while others report vague template responses and delays.
Overall impressions are mostly positive, driven by product results and responsive issue resolution; a subset of buyers report shipping or warranty frustrations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sauna blanket stopped working after care, warranty expired and customer service delayed.
“product was not warranted anymore”
Reviewer claims sauna blanket helps counter many toxins and benefits elderly mother.
“The Sauna Blanket is made to save lives.”
Control box caught fire; company offered 40% off coupon instead of full remedy.
“My sauna blanket control box caught fire and started smoking.”
Product smells amazing and works well; reviewer bought a second bag.
“This is so great and the smell is amazing.”
Couldn't use red light hat due to skin reaction, customer service handled return excellently.
“customer service was excellent with my return”
Returned an extra mask and customer support (Des) made the process easy and joyful.
“Des with customer support was so helpful and kind.”
Two mats failed shortly after warranty ended, reviewer disappointed in durability.
“The first one stopped working within a week of the one year warranty”
Company exchanged faulty mat for a new one and provided prompt, helpful support.
“they exchanged it for a brand new one.”
Reviewer thanks company for replacing their mat.
“Thank you for replacing my mat ❤️❤️❤️”
Customer support was swift, helpful, and went above and beyond.
“Extraordinary customer support...swift, helpful and went above and beyond”
HigherDose quickly remedied an issue and stood behind their products.
“HigherDose stood behind their product”
Unexpected third Go Mat charge and company refused to cancel order.
“they said they would not cancel the order.”
Blanket remained nonfunctional after replacement power bank and support became unresponsive.
“the blanket still did not work.”
Reviewer loves the product and describes it as great.
“Great product!! Love it!”
Faulty product received prompt attention from company.
“Prompt attention to a faulty product”
Company provides top quality products and immediate customer service responses.
“Higher Dose is top quality in everything they do - from Customer Service to their Products.”
Used product for three weeks with no observed improvement.
“We have used this for three weeks and have not seen any improvement!”
PEMF magnet barely moves so effectiveness uncertain, though heat is good.
“the magnet barely moves so I can’t really tell if it’s working.”
Reviewer praises both the company's customer service and their beloved products.
“Excellent customer service and great products!”
Company provided fast responses and knowledgeable staff.
“Fast response and knowledge people”
Order delayed with no shipping updates and generic customer service responses.
“No sign of the product or any updates on shipping.”
Faulty battery quickly replaced; customer service was excellent and product effective.
“a replacement was sent on the next day I raised the query.”
Order placed weeks ago still not shipped and support gave vague template responses.
“it still hasn’t shipped.”
Cord broke after about a year, but customer service was helpful.
“My cord broke and their customer service team was so helpful and understanding!”
Mat ripped and company refused free replacement, offering only discounted purchase.
“They instead told me to buy another one for a discounted rate.”
Mat uncomfortable and felt too hot even on low setting, though calming sensations occurred.
“first of all, lying for a length of time on a hard, rippled mat is very uncomfortable.”
Purchased multiple products and experienced strong personal benefits and satisfaction.
“I have bought a few products from Higherdose, and I really love them all.”
Infrared blanket relieved aches and replacement was promptly sent at no cost.
“a replacement blanket sent out at no cost.”
Controller failed and company offered inspection and replacement, excellent customer service.
“their customer service is superb”
Uses mat daily and achieved great lower back pain relief.
“Love my mat! I use it daily for about an hour and have gotten great results with lower back pain.”
Mask is good and company provided responsive, thoughtful, exceptional customer service.
“company’s exceptional customer service”
Customer service is amazing and reviewer loves the company.
“Their customer service is amazing!”
Mask failure resolved quickly after sending video; new battery fixed it.
“they immediately sent out a new battery (which solved the problem!).”
Issue with blanket was promptly handled and resolved by customer service.
“They were prompt, and took care of the situation very well.”
Prompt customer service fixed problem immediately and reviewer recommends purchase.
“Prompt reply and fixed my problem immediately.”
Out-of-warranty mask issue was corrected by customer service beyond expectations.
“HigherDose customer service jumped in and was able to correct the problem.”
Item shipped promptly and reviewer loves the LED cap.
“Item shipped promptly.”
Company offered replacement, explained warranty, and was very helpful.
“Offered replacement and advised us about a warranty.”
Reviewer states the company's customer service is outstanding.
“Their customer service is outstanding!”
Mask broke but team quickly replaced it, restoring reviewer's routine.
“the team at HigherDOSE was so responsive and quick to get me a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HigherDOSE is a consumer wellness brand that makes at-home recovery and light-therapy devices such as infrared sauna blankets, red-light masks, PEMF mats and related accessories. The company primarily sells direct-to-consumer products for home wellness routines and recovery, commonly searched by buyers researching infrared therapy, red light therapy, and PEMF devices.