Reviewers often praise Homary’s customer service for quick replies and named representatives who fix problems. Multiple customers describe getting refunds, replacements, or discounts after issues came up. Several reviews also mention wrong or poorly made products, or cancellations that were blocked and led to financial loss. Overall, feedback points to strong after-sales help alongside recurring product and delivery complaints.
Examples from available reviews (Dec 2022 – Mar 2026).
Iris provided great customer service and I'll buy again.
“Iris provided great customer service!”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Product arrived cheaply made and customer service wasted time.
“Cheap everything. Think 80s market stall”
Customer could not cancel an incorrect order despite contacting support.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Many reviews mention specific representatives who handled problems directly and brought them to a close. Customers describe fast fixes, full refunds, replacements, and occasional discounts. A smaller group says cancellations were hard to complete or returns took a long time even after contacting support.
Several reviewers say items didn’t match the ads and that return costs left them out of pocket. Other reviews note discounts or partial refunds as compensation. Overall, a minority of reviews express dissatisfaction with value.
Many reviewers describe an easy ordering process and timely follow-up from support. Some report shipping dates that didn’t match what was promised and cancellation attempts that were blocked until they escalated. A few mention exchange or contact problems on the website that were cleared up through phone support.
Some reviews describe items as cheaply made or different from what was advertised. Others report solid build quality and quick delivery for other products. A few isolated reviews mention strong odors or unusually heavy parts on certain furniture.
Many reviewers highlight quick replies, polite interactions, and updates about delays. Several describe agents who stayed on calls or followed up until the issue was resolved. A smaller number point to misleading shipping details and cancellations that were obstructed.
Experiences split between fast, effective support and trouble with products or fulfillment. For many buyers, help from customer service solved problems and encouraged repeat purchases. For others, mismatched products or return hurdles led to losses that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bruce patiently communicated and resolved smart toilet synchronization issues.
“Bruce was always respectful and friendly as he patiently worked me through the process.”
Bruce patiently communicated and resolved smart toilet synchronization issues.
“Bruce was always respectful and friendly as he patiently worked me through the process.”
Received a quick reply and great service.
“Quick reply and great service”
Received a quick reply and great service.
“Quick reply and great service”
They helped retrieve tracking after I entered my email incorrectly.
“I had entered my email account incorrectly and when i reached out to Homary to get my tracking they were great to work with.”
They helped retrieve tracking after I entered my email incorrectly.
“I had entered my email account incorrectly and when i reached out to Homary to get my tracking they were great to work with.”
Iris went above and beyond to resolve my issue.
“She went above and beyond to ensure my issue was resolved.”
Iris went above and beyond to resolve my issue.
“She went above and beyond to ensure my issue was resolved.”
Kevin ensured my exchange request went smoothly and I am satisfied.
“Kevin the representative was very helpful.”
Kevin ensured my exchange request went smoothly and I am satisfied.
“Kevin the representative was very helpful.”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Gabriel arranged missing parts and provided a discount for the issue.
“The new parts were ordered and we also received a discount on our order.”
Gabriel arranged missing parts and provided a discount for the issue.
“The new parts were ordered and we also received a discount on our order.”
Yasmine quickly explained return steps and resolved the refund issue.
“She was quick to reply and laid out the return steps very clearly.”
Yasmine quickly explained return steps and resolved the refund issue.
“She was quick to reply and laid out the return steps very clearly.”
Celine responded to my questions in a timely manner.
“Celine was an amazing member of the team who responded to my questions in a timely manner.”
Celine responded to my questions in a timely manner.
“Celine was an amazing member of the team who responded to my questions in a timely manner.”
Iris quickly sorted out my order issue.
“Iris was so helpful to help me out with my order. Sorted out quick.”
Iris quickly sorted out my order issue.
“Iris was so helpful to help me out with my order. Sorted out quick.”
Iris provided great customer service and reviewer will purchase again.
“Iris provided great customer service! I will definitely back and buy again something when I need it”
Iris provided great customer service and I'll buy again.
“Iris provided great customer service!”
Iris resolved my issues very quickly and was very helpful.
“Iris is really helpful and resolved my issues very quickly”
Iris resolved my issues quickly and was very helpful.
“Iris is really helpful and resolved my issues very quickly”
Product looked cheap and poorly made; customer support was unhelpful.
“Cheap everything. Think 80s market stall”
Product arrived cheaply made and customer service wasted time.
“Cheap everything. Think 80s market stall”
Product did not match advertising and return charges caused financial loss.
“there product looks nothing like what they’re advertising”
Product differed from advertising and return and delivery caused big losses.
“SCAMMING COMPANY!!!!!!!.”
Winnie was helpful and solved my problems.
“Best service you can ask for Winnie was helpful and solved my problems.”
Winnie provided helpful service and solved the reviewer's problems.
“Winnie was helpful and solved my problems.”
Tried for a week to cancel an order but cancellation failed.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Customer could not cancel an incorrect order despite contacting support.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Montie secured my refund for a product delayed over seven months.
“Your customer service rep, Montie was great at getting my refund on a product that was taking over 7 months to receive.”
Montie obtained a prompt refund after a long seven-month delay.
“Montie was great at getting my refund on a product that was taking over 7 months to receive.”
Spoke with a helpful representative, Iris, who provided kind assistance.
“At last I have talked to someone who has been helpful. Thank you Iris for your kind assistance.”
Iris provided helpful assistance after previous difficulty.
“At last I have talked to someone who has been helpful.”
Representative was very responsive.
“Very responsive.”
Customer service was very responsive.
“Very responsive.”
Carson replaced a warped board and provided great service.
“Carson was great. Thank you for replacing the warped board.”
Carson replaced a warped board and provided great service.
“Thank you for replacing the warped board.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Homary is an online home-goods retailer selling furniture, lighting, decor, and kitchen items. Its website lists categories such as TV stands, kitchen islands, and outdoor furniture. Homary ships to residential addresses and offers support by phone and email. The site includes order tracking, return instructions, and product catalogs with photos and specifications.