Reviews Analyzed
21
We Collect & Analyze Reviews
Homary
Experiences & Reviews
Homary is an online retailer selling home furnishings, lighting, plumbing fixtures and décor through an e‑commerce platform. The site catalogs a wide range of furniture and home‑improvement items for consumers, with orders fulfilled through its supply and shipping processes. People researching Homary reviews typically seek details about product quality, delivery performance, returns and customer support.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
22d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers mostly praise Homary’s customer support and after‑sales help; a minority report difficult returns or lengthy resolution efforts.
Share of mentions
Strong
33%
💰
Value for money
A small number of reviews note savings or discounts—examples include manufacturer‑direct pricing and one‑time discounts—but mentions are limited.
Share of mentions
Mixed
5%
⚡
User experience
Several reviewers describe ordering or delivery problems: website exchange errors, long shipping delays, unclear product instructions, or heavy items to move indoors.
Share of mentions
Weak
10%
🔧
Product quality
Product feedback is mixed: some customers report good build and appearance, while others report damaged items, misleading size/color, or strong odors on arrival.
Share of mentions
Mixed
10%
📞
Communication
Many reviewers highlight quick, helpful responses from named staff (phone/email); a few note initial voicemail or routing issues before reaching a live agent.
Share of mentions
Strong
31%
⭐
Overall experience
Overall impressions trend positive when issues are escalated—several customers report satisfactory resolutions, though some recount poor delivery or return experiences.
Share of mentions
Strong
11%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – October 2025).
2 specific reps, the only saving grace
"Dealing with the return turned into a part-time job. There were many contacts with customer service that were a complete nightmare. Aside from that, t..."
Overall unhappy
Trustpilot
Oct 01, 2025
Featured for: detailed negative on returns and delivery
Kevin resolved my issue with receiving…
"Kevin resolved my issue with receiving a damaged product in a matter of minutes! Once I was able to speak to a li..."
Jo
Trustpilot
Oct 01, 2025
Featured for: damaged item resolved quickly
We bought a kitchen island from Homary
"We bought a kitchen island from Homary. We had an issue with the delivery company not being flexible and customer service gave us a $100 refund for th..."
stephanie heaton
Trustpilot
Oct 01, 2025
Featured for: odor issue plus strong service
"I recently had the pleasure of purchasing furniture, faucets, and lights from Homary. From start to finish, I was impressed with the quality of their products and service. One thing that stood out to me was that everything is straight from manufacturers to your home. This means big savings without sacrificing quality. Additionally, their website is easy to navigate and offers a wide range of products for any home improvement or decor need. The free and fast shipping on any order made my experience even more enjoyable. I received my items in no time at all and they were just as beautiful in person as they were on the website. Overall, my experience with Homary was fantastic. Without a doubt, I will be shopping with them again for future home improvement projects.| | | Impressed by Quality: A Review of Homary"
Nitzsche
Collected.reviews
Dec 01, 2022
Featured for: positive on product, price, shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Salman
trustpilot.com
Oct 01, 2025
Excellent Service and After Sales Support from Carl
I have received excellent service and after sales support from Homary. I had enco...
M
Miguel Noriega Cilleros
trustpilot.com
Oct 01, 2025
Good attention
Maxim was helpful. She helped me with my prob...
S
Sylvia Grimaldo
trustpilot.com
Oct 01, 2025
Very friendly and helpful even gave me…
Very friendly and helpful e...
A
Arsen
trustpilot.com
Oct 01, 2025
Great customer service!
...
J
Jo
trustpilot.com
Oct 01, 2025
Kevin resolved my issue with receiving…
Kevin resolved my issue with receiving a damaged product in a matter of minutes! Once I was able to speak to a li...
t
tuhina yeasmin
trustpilot.com
Oct 01, 2025
Purchase of TV unit with fireplace
Kevin was fantastic throughout our purchase of a TV unit with electric fireplace from Homary. He was responsive, professional, and supporti...
a
agnei dave ysaac
trustpilot.com
Oct 01, 2025
Excellent after sales service specially with Carson who handled my case.
Thank you very much Carson for assisting with my concern/issue regarding the d...
C
Christine Frazier
trustpilot.com
Oct 01, 2025
The young man was very helpful
The young man was very helpful. He didn’t rush me off the...
O
Overall unhappy
trustpilot.com
Oct 01, 2025
2 specific reps, the only saving grace
Dealing with the return turned into a part-time job. There were many contacts with customer service that were a complete nightmare. Aside from that, t...
A
Andy W.
trustpilot.com
Oct 01, 2025
Very great experience
Very great experience! Couldn’t be happier with th...
s
stephanie heaton
trustpilot.com
Oct 01, 2025
We bought a kitchen island from Homary
We bought a kitchen island from Homary. We had an issue with the delivery company not being flexible and customer service gave us a $100 refund for th...
J
Jackie Joslyn
trustpilot.com
Oct 01, 2025
Exchanged an order quickly
I purchased the wrong sofa by accident. It was difficult to exchange it myself online-- it kept giving me an error. And it wouldn't let me contact cus...
J
Josie
trustpilot.com
Oct 01, 2025
Quick response
...
M
MR J SZEWCZYK
trustpilot.com
Oct 01, 2025
Perfect customer service
Perfect customer service, fast delive...
J
Jonathan Robinson
trustpilot.com
Oct 01, 2025
Good quality kitchen island
Good quality kitchen island, good customer service (had to delay delivery). Only slight downside wa...
R
Rose Marchese
trustpilot.com
Oct 01, 2025
Morgan helped with my issue…
Morgan helped with my issue...
A
Ashley Pavitt
trustpilot.com
Oct 01, 2025
Great service from Morgan
...
S
Sharad Usapkar
trustpilot.com
Oct 01, 2025
customer care support
Montie from customer care addressed my concerns providing all information and considering m...
T
T.M.Sundaram
trustpilot.com
Oct 01, 2025
Very understanding and helpful
Very understanding and h...
D
Delray Dave
trustpilot.com
Oct 01, 2025
Homary, my Home for Quality products and service
Morgan was fast and super responsive. Great attention to service and immediately understood...
Conclusion
Recent reviews indicate Homary receives frequent praise for individual customer service agents (several customers name Kevin, Morgan and Carson for rapid help). When problems arise, reviewers report that refunds, discounts or replacements are often provided. Recurring concerns include delivery delays, occasional damaged or misdescribed items, and some website/exchange glitches. Consumers should read product details carefully, note any airing or assembly warnings, and keep order and shipping records to help resolve issues efficiently with Homary’s support.