Recent reviews indicate Homary receives frequent praise for individual customer service agents (several customers name Kevin, Morgan and Carson for rapid help). When problems arise, reviewers report that refunds, discounts or replacements are often provided. Recurring concerns include delivery delays, occasional damaged or misdescribed items, and some website/exchange glitches. Consumers should read product details carefully, note any airing or assembly warnings, and keep order and shipping records to help resolve issues efficiently with Homary’s support.
Examples from available reviews (Dec 2022 – Feb 2026).
Returns and shipping were difficult, but two reps helped and I received a refund.
“after a lot of work, I was able to receive a full refund.”
Kevin resolved my damaged product issue within minutes after contact.
“Kevin resolved my issue with receiving a damaged product in a matter of minutes!”
Kitchen island had a strong odor and unclear instructions, then resolved.
“they all had a strong odor that made my tongue start burning.”
Products were high quality and arrived quickly with free shipping.
“I was impressed with the quality of their products and service.”
Reviewers mostly praise Homary’s customer support and after‑sales help; a minority report difficult returns or lengthy resolution efforts.
A small number of reviews note savings or discounts—examples include manufacturer‑direct pricing and one‑time discounts—but mentions are limited.
Several reviewers describe ordering or delivery problems: website exchange errors, long shipping delays, unclear product instructions, or heavy items to move indoors.
Product feedback is mixed: some customers report good build and appearance, while others report damaged items, misleading size/color, or strong odors on arrival.
Many reviewers highlight quick, helpful responses from named staff (phone/email); a few note initial voicemail or routing issues before reaching a live agent.
Overall impressions trend positive when issues are escalated—several customers report satisfactory resolutions, though some recount poor delivery or return experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer praises great customer service and looks forward to receiving TV.
“Great customer service !!”
Customer service corrected a mistaken item and resolved the issue.
“The customer service and attention to correcting the mistake brought this review back to 5 stars.”
Received damaged product but customer service provided a 20% refund.
“I was satisfied with Homarys customer service”
Kevin resolved the issue quickly over a five-minute phone call.
“resolved everything within a 5-minute phone call”
Good order and delivery experience; timely responses to follow-up questions.
“Great order and delivery experience of my fireplace TV stand.”
Exceptional customer service prompted repeat purchases and trust in the company.
“It was my best experience with customer service ever.”
An item issue was easily replaced and customer service was great.
“Great customer service and really good products.”
Shipping dates were misrepresented and cancellation requests were obstructed.
“Avoid this bait-and-switch on shipping dates.”
A representative courteously resolved an order issue, ensuring repeat business.
“it was some of the best customer service I have ever had.”
Company communicates respectfully and effectively to address concerns.
“The company is respectful and communicates effectively to address and issues and concern.”
Received excellent after-sales support that resolved my issues.
“excellent service and after sales support from Homary”
Representative Maxim helped and my problem was resolved.
“She helped me with my problem and finally It was solved”
Friendly, helpful service and a 10% discount was given.
“Very friendly and helpful even gave me a 10 % discount”
Reviewer reports great customer service.
“Great customer service!”
Kevin resolved my damaged product issue within minutes after contact.
“Kevin resolved my issue with receiving a damaged product in a matter of minutes!”
Kevin was responsive and supportive, making the purchase process smooth.
“Kevin was fantastic throughout our purchase of a TV unit with electric fireplace from Homary.”
Carson assisted post-sale and made me feel like an important customer.
“Made me feel an important customer even aftersales.”
Representative stayed on the phone until everything was completed.
“He didn’t rush me off the phone until everything was completed, and I was made whole.”
Returns and shipping were difficult, but two reps helped and I received a refund.
“after a lot of work, I was able to receive a full refund.”
Had a great experience and could not be happier with results.
“Very great experience! Couldn’t be happier with the result.”
Kitchen island had a strong odor and unclear instructions, then resolved.
“they all had a strong odor that made my tongue start burning.”
Website exchange and contact features had errors, but phone support helped.
“Gabriel was helpful in quickly exchanging the order.”
Received a quick response from customer service.
“Quick response”
Received perfect customer service and fast delivery.
“Perfect customer service, fast delivery.”
Kitchen island is good quality but very heavy to move indoors.
“Only slight downside was very heavy to get indoors, did not quite realise how heavy the top was.”
Morgan immediately helped resolve my issue and was great.
“Morgan helped with my issue immediately.”
Received great service from Morgan.
“Great service from Morgan”
Montie promptly addressed my concerns and prioritized my needs.
“Montie from customer care addressed my concerns providing all information and considering my need with utmost priority.”
Representative was very understanding and helpful.
“Very understanding and helpful. Thanks a Million.”
Morgan was fast, responsive, and offered an immediate remedy.
“Morgan was fast and super responsive.”
I recently had the pleasure of purchasing furniture, faucets, and lights from Homary. From start to finish, I was impressed with the quality of their products and service.
One thing that stood out to me was that everything is straight from manufacturers to your home. This means big savings without sacrificing quality. Additionally, their website is easy to navigate and offers a wide range of products for any home improvement or decor need.
The free and fast shipping on any order made my experience even more enjoyable. I received my items in no time at all and they were just as beautiful in person as they were on the website.
Overall, my experience with Homary was fantastic. Without a doubt, I will be shopping with them again for future home improvement projects.| | |
Impressed by Quality: A Review of Homary
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Homary is an online retailer selling home furnishings, lighting, plumbing fixtures and décor through an e‑commerce platform. The site catalogs a wide range of furniture and home‑improvement items for consumers, with orders fulfilled through its supply and shipping processes. People researching Homary reviews typically seek details about product quality, delivery performance, returns and customer support.