Reviewers often praise Homary’s customer service for quick replies and named representatives who fix problems. Multiple customers describe getting refunds, replacements, or discounts after issues came up. Several reviews also mention wrong or poorly made products, or cancellations that were blocked and led to financial loss. Overall, feedback points to strong after-sales help alongside recurring product and delivery complaints.
Examples from available reviews (Dec 2022 – Mar 2026).
Iris provided great customer service and I'll buy again.
“Iris provided great customer service!”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Product arrived cheaply made and customer service wasted time.
“Cheap everything. Think 80s market stall”
Customer could not cancel an incorrect order despite contacting support.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Many reviews mention specific representatives who handled problems directly and brought them to a close. Customers describe fast fixes, full refunds, replacements, and occasional discounts. A smaller group says cancellations were hard to complete or returns took a long time even after contacting support.
Several reviewers say items didn’t match the ads and that return costs left them out of pocket. Other reviews note discounts or partial refunds as compensation. Overall, a minority of reviews express dissatisfaction with value.
Many reviewers describe an easy ordering process and timely follow-up from support. Some report shipping dates that didn’t match what was promised and cancellation attempts that were blocked until they escalated. A few mention exchange or contact problems on the website that were cleared up through phone support.
Some reviews describe items as cheaply made or different from what was advertised. Others report solid build quality and quick delivery for other products. A few isolated reviews mention strong odors or unusually heavy parts on certain furniture.
Many reviewers highlight quick replies, polite interactions, and updates about delays. Several describe agents who stayed on calls or followed up until the issue was resolved. A smaller number point to misleading shipping details and cancellations that were obstructed.
Experiences split between fast, effective support and trouble with products or fulfillment. For many buyers, help from customer service solved problems and encouraged repeat purchases. For others, mismatched products or return hurdles led to losses that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer praises great customer service and looks forward to receiving TV.
“Great customer service !!”
Customer service corrected a mistaken item and resolved the issue.
“The customer service and attention to correcting the mistake brought this review back to 5 stars.”
Received damaged product but customer service provided a 20% refund.
“I was satisfied with Homarys customer service”
Kevin resolved the issue quickly over a five-minute phone call.
“resolved everything within a 5-minute phone call”
Good order and delivery experience; timely responses to follow-up questions.
“Great order and delivery experience of my fireplace TV stand.”
Exceptional customer service prompted repeat purchases and trust in the company.
“It was my best experience with customer service ever.”
An item issue was easily replaced and customer service was great.
“Great customer service and really good products.”
Shipping dates were misrepresented and cancellation requests were obstructed.
“Avoid this bait-and-switch on shipping dates.”
A representative courteously resolved an order issue, ensuring repeat business.
“it was some of the best customer service I have ever had.”
Company communicates respectfully and effectively to address concerns.
“The company is respectful and communicates effectively to address and issues and concern.”
Received excellent after-sales support that resolved my issues.
“excellent service and after sales support from Homary”
Representative Maxim helped and my problem was resolved.
“She helped me with my problem and finally It was solved”
Friendly, helpful service and a 10% discount was given.
“Very friendly and helpful even gave me a 10 % discount”
Reviewer reports great customer service.
“Great customer service!”
Kevin resolved my damaged product issue within minutes after contact.
“Kevin resolved my issue with receiving a damaged product in a matter of minutes!”
Kevin was responsive and supportive, making the purchase process smooth.
“Kevin was fantastic throughout our purchase of a TV unit with electric fireplace from Homary.”
Carson assisted post-sale and made me feel like an important customer.
“Made me feel an important customer even aftersales.”
Representative stayed on the phone until everything was completed.
“He didn’t rush me off the phone until everything was completed, and I was made whole.”
Returns and shipping were difficult, but two reps helped and I received a refund.
“after a lot of work, I was able to receive a full refund.”
Had a great experience and could not be happier with results.
“Very great experience! Couldn’t be happier with the result.”
Kitchen island had a strong odor and unclear instructions, then resolved.
“they all had a strong odor that made my tongue start burning.”
Website exchange and contact features had errors, but phone support helped.
“Gabriel was helpful in quickly exchanging the order.”
Received a quick response from customer service.
“Quick response”
Received perfect customer service and fast delivery.
“Perfect customer service, fast delivery.”
Kitchen island is good quality but very heavy to move indoors.
“Only slight downside was very heavy to get indoors, did not quite realise how heavy the top was.”
Morgan immediately helped resolve my issue and was great.
“Morgan helped with my issue immediately.”
Received great service from Morgan.
“Great service from Morgan”
Montie promptly addressed my concerns and prioritized my needs.
“Montie from customer care addressed my concerns providing all information and considering my need with utmost priority.”
Representative was very understanding and helpful.
“Very understanding and helpful. Thanks a Million.”
Morgan was fast, responsive, and offered an immediate remedy.
“Morgan was fast and super responsive.”
I recently had the pleasure of purchasing furniture, faucets, and lights from Homary. From start to finish, I was impressed with the quality of their products and service.
One thing that stood out to me was that everything is straight from manufacturers to your home. This means big savings without sacrificing quality. Additionally, their website is easy to navigate and offers a wide range of products for any home improvement or decor need.
The free and fast shipping on any order made my experience even more enjoyable. I received my items in no time at all and they were just as beautiful in person as they were on the website.
Overall, my experience with Homary was fantastic. Without a doubt, I will be shopping with them again for future home improvement projects.| | |
Impressed by Quality: A Review of Homary
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Homary is an online home-goods retailer selling furniture, lighting, decor, and kitchen items. Its website lists categories such as TV stands, kitchen islands, and outdoor furniture. Homary ships to residential addresses and offers support by phone and email. The site includes order tracking, return instructions, and product catalogs with photos and specifications.