Recent reviews indicate Homary receives frequent praise for individual customer service agents (several customers name Kevin, Morgan and Carson for rapid help). When problems arise, reviewers report that refunds, discounts or replacements are often provided. Recurring concerns include delivery delays, occasional damaged or misdescribed items, and some website/exchange glitches. Consumers should read product details carefully, note any airing or assembly warnings, and keep order and shipping records to help resolve issues efficiently with Homary’s support.
Examples from available reviews (Dec 2022 – Feb 2026).
Returns and shipping were difficult, but two reps helped and I received a refund.
“after a lot of work, I was able to receive a full refund.”
Kevin resolved my damaged product issue within minutes after contact.
“Kevin resolved my issue with receiving a damaged product in a matter of minutes!”
Kitchen island had a strong odor and unclear instructions, then resolved.
“they all had a strong odor that made my tongue start burning.”
Products were high quality and arrived quickly with free shipping.
“I was impressed with the quality of their products and service.”
Reviewers mostly praise Homary’s customer support and after‑sales help; a minority report difficult returns or lengthy resolution efforts.
A small number of reviews note savings or discounts—examples include manufacturer‑direct pricing and one‑time discounts—but mentions are limited.
Several reviewers describe ordering or delivery problems: website exchange errors, long shipping delays, unclear product instructions, or heavy items to move indoors.
Product feedback is mixed: some customers report good build and appearance, while others report damaged items, misleading size/color, or strong odors on arrival.
Many reviewers highlight quick, helpful responses from named staff (phone/email); a few note initial voicemail or routing issues before reaching a live agent.
Overall impressions trend positive when issues are escalated—several customers report satisfactory resolutions, though some recount poor delivery or return experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bruce patiently communicated and resolved smart toilet synchronization issues.
“Bruce was always respectful and friendly as he patiently worked me through the process.”
Bruce patiently communicated and resolved smart toilet synchronization issues.
“Bruce was always respectful and friendly as he patiently worked me through the process.”
Received a quick reply and great service.
“Quick reply and great service”
Received a quick reply and great service.
“Quick reply and great service”
They helped retrieve tracking after I entered my email incorrectly.
“I had entered my email account incorrectly and when i reached out to Homary to get my tracking they were great to work with.”
They helped retrieve tracking after I entered my email incorrectly.
“I had entered my email account incorrectly and when i reached out to Homary to get my tracking they were great to work with.”
Iris went above and beyond to resolve my issue.
“She went above and beyond to ensure my issue was resolved.”
Iris went above and beyond to resolve my issue.
“She went above and beyond to ensure my issue was resolved.”
Kevin ensured my exchange request went smoothly and I am satisfied.
“Kevin the representative was very helpful.”
Kevin ensured my exchange request went smoothly and I am satisfied.
“Kevin the representative was very helpful.”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Customer service proactively updated about a package delay and met new date.
“The customer service was great!”
Gabriel arranged missing parts and provided a discount for the issue.
“The new parts were ordered and we also received a discount on our order.”
Gabriel arranged missing parts and provided a discount for the issue.
“The new parts were ordered and we also received a discount on our order.”
Yasmine quickly explained return steps and resolved the refund issue.
“She was quick to reply and laid out the return steps very clearly.”
Yasmine quickly explained return steps and resolved the refund issue.
“She was quick to reply and laid out the return steps very clearly.”
Celine responded to my questions in a timely manner.
“Celine was an amazing member of the team who responded to my questions in a timely manner.”
Celine responded to my questions in a timely manner.
“Celine was an amazing member of the team who responded to my questions in a timely manner.”
Iris quickly sorted out my order issue.
“Iris was so helpful to help me out with my order. Sorted out quick.”
Iris quickly sorted out my order issue.
“Iris was so helpful to help me out with my order. Sorted out quick.”
Iris provided great customer service and reviewer will purchase again.
“Iris provided great customer service! I will definitely back and buy again something when I need it”
Iris provided great customer service and I'll buy again.
“Iris provided great customer service!”
Iris resolved my issues very quickly and was very helpful.
“Iris is really helpful and resolved my issues very quickly”
Iris resolved my issues quickly and was very helpful.
“Iris is really helpful and resolved my issues very quickly”
Product looked cheap and poorly made; customer support was unhelpful.
“Cheap everything. Think 80s market stall”
Product arrived cheaply made and customer service wasted time.
“Cheap everything. Think 80s market stall”
Product did not match advertising and return charges caused financial loss.
“there product looks nothing like what they’re advertising”
Product differed from advertising and return and delivery caused big losses.
“SCAMMING COMPANY!!!!!!!.”
Winnie was helpful and solved my problems.
“Best service you can ask for Winnie was helpful and solved my problems.”
Winnie provided helpful service and solved the reviewer's problems.
“Winnie was helpful and solved my problems.”
Tried for a week to cancel an order but cancellation failed.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Customer could not cancel an incorrect order despite contacting support.
“It's been a week of me trying to cancel my order unsuccessfully so far.”
Montie secured my refund for a product delayed over seven months.
“Your customer service rep, Montie was great at getting my refund on a product that was taking over 7 months to receive.”
Montie obtained a prompt refund after a long seven-month delay.
“Montie was great at getting my refund on a product that was taking over 7 months to receive.”
Spoke with a helpful representative, Iris, who provided kind assistance.
“At last I have talked to someone who has been helpful. Thank you Iris for your kind assistance.”
Iris provided helpful assistance after previous difficulty.
“At last I have talked to someone who has been helpful.”
Representative was very responsive.
“Very responsive.”
Customer service was very responsive.
“Very responsive.”
Carson replaced a warped board and provided great service.
“Carson was great. Thank you for replacing the warped board.”
Carson replaced a warped board and provided great service.
“Thank you for replacing the warped board.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Homary is an online retailer selling home furnishings, lighting, plumbing fixtures and décor through an e‑commerce platform. The site catalogs a wide range of furniture and home‑improvement items for consumers, with orders fulfilled through its supply and shipping processes. People researching Homary reviews typically seek details about product quality, delivery performance, returns and customer support.