Reviews Analyzed
21
We Collect & Analyze Reviews
Home Thangs
Experiences & Reviews
Home Thangs is an e-commerce retailer focusing on home furnishings and renovation products sold online. The company operates a product catalog and online ordering platform, and offers shipping and customer support for consumers purchasing furniture, bathroom fixtures, tiles and related items.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
17d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Reviews show a split: many customers praise helpful, knowledgeable staff and problem resolution; many others report cancellations and inconsistent service.
Share of mentions
Mixed
23%
💰
Value for money
Several buyers note discounts and competitive pricing; a smaller group reports advertised prices not honored or abrupt price changes and cancellations.
Share of mentions
Mixed
8%
⚡
User experience
Some customers find the website and ordering process easy and fast; others report stock inaccuracies, checkout problems or delivery scheduling issues.
Share of mentions
Mixed
15%
🔧
Product quality
Most reviews praise product quality and good finishes; occasional reports of shipping damage were often followed by replacement or remedial action.
Share of mentions
Strong
9%
📞
Communication
Many buyers describe timely updates, calls and helpful follow-up; a substantial number report unanswered phones, full voicemail and slow email responses.
Share of mentions
Mixed
23%
⭐
Overall experience
Customer impressions vary: repeat buyers report positive, smooth purchases; others report canceled orders, slow responses or delivery failures.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Love It!!
"Love It!!! Just love the vanity the mirror and the customer service and the speediness of sending it and keeping me informed all times. Thank you so m..."
Alexandra Tsimmerman
Trustpilot
Oct 01, 2025
Featured for: Positive: product, communication, service
Website said they had 6 in stock.
"Website said they had 6 in stock. Ordered 4/26/25. Todaty is 5/24/25. I h..."
brseavey
Trustpilot
Oct 01, 2025
Featured for: Unresponsive: no updates, voicemail full
Good products and service
"We have purchased 3 vanities from HomeThangs over the past 3 years and been really happy with the prices and service. All 3 orders arrived promptly (5..."
Rob
Trustpilot
Oct 01, 2025
Featured for: Repeat buyer; damage resolved
This company is unscrupulous at best
"This company is unscrupulous at best. They advertise a price and then do not honor it and cancel the order after realizing the price elsewhere has gon..."
Tim Linamen
Trustpilot
Oct 01, 2025
Featured for: Price and cancellation complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
b
brseavey
trustpilot.com
Oct 01, 2025
Website said they had 6 in stock.
Website said they had 6 in stock. Ordered 4/26/25. Todaty is 5/24/25. I h...
A
Austin Reeves
trustpilot.com
Oct 01, 2025
Will not respond to emails or phone…
Will not respond to...
M
Megan
trustpilot.com
Oct 01, 2025
Cannot get customer service to respond…
Cannot get customer service to respond to emails or answer...
K
K. Alexander
trustpilot.com
Oct 01, 2025
I called their number that appears on…
I called their number that appears on their website, 267-372-5980 and it rings and goes to voicemail. There is no corporate greeting at all. I then ca...
G
Galina Arkady Zhorov
trustpilot.com
Oct 01, 2025
Great customer approach
Had a big order of mosaic tile delivered to me by HomeThangs today, to redo my shower,and I couldn't be happier! The tiles are beautiful and high-qual...
P
PhillyRuss
trustpilot.com
Oct 01, 2025
Ordered a vanity for my newly remodeled…
Ordered a vanity for my newly remodeled bathroom, and its perfect! I received great customer service, best price, all...
F
Folami Lacy
trustpilot.com
Oct 01, 2025
Tried calling several times during…
Tried calling several times during business hours and true to what...
L
Lola Moore
trustpilot.com
Oct 01, 2025
I had a great experience with…
I had a great experience with Homethangs. The service was quick, and easy. I have no doubt that I will shop here again! I bought a bathroom vanity and...
k
karen
trustpilot.com
Oct 01, 2025
answer your customer service phone line!
answer your customer...
K
K Fowler
trustpilot.com
Oct 01, 2025
Canceled order
Like others, despite showing a vanity in stock, my...
T
Teresa Tymoshuk
trustpilot.com
Oct 01, 2025
Outstanding customer service
Outstanding customer service! You will not find an online store nowadays that would be willing to answer your questions that thoroughly. Sales represe...
g
gothamsara
trustpilot.com
Oct 01, 2025
They go above and beyond
I can’t say enough good things about this company. This is the third time I’m ordering from them so yeah they won me over I’m a return customer. Hones...
A
Alexandra Tsimmerman
trustpilot.com
Oct 01, 2025
Love It!!
Love It!!! Just love the vanity the mirror and the customer service and the speediness of sending it and keeping me informed all times. Thank you so m...
T
Tim Linamen
trustpilot.com
Oct 01, 2025
This company is unscrupulous at best
This company is unscrupulous at best. They advertise a price and then do not honor it and cancel the order after realizing the price elsewhere has gon...
J
Jonathan Walsh
trustpilot.com
Oct 01, 2025
I ordered a sink bowl for a bathroom
I ordered a sink bowl for a bathroom. The site said the item was in stock. When I went to check out the site declined a credit card that I use all the...
O
Olesya Konopelnyk
trustpilot.com
Oct 01, 2025
Finally I have my new bathroom vanity…
Finally I have my new bathroom vanity set installed, which I had ordered from Homethangs.com a few weeks ago. It looks absolutely gorgeous, everything...
R
Rob
trustpilot.com
Oct 01, 2025
Good products and service
We have purchased 3 vanities from HomeThangs over the past 3 years and been really happy with the prices and service. All 3 orders arrived promptly (5...
M
Molly Reynolds
trustpilot.com
Oct 01, 2025
Polrey Dinning Room Set
"Very well satisfied with the customer service from start to finish. I highly encourage and recommend this establishment to be on your list when purch...
T
Tanya
trustpilot.com
Oct 01, 2025
Love my new bedroom set
Love my new bedroom set! I called customer service and they offered me e tra discount since I...
E
Erin Crain
trustpilot.com
Oct 01, 2025
Stay away!!!
Ordered a table from this company on 8/9/21. Received a call from the delivery company to schedule delivery and they would only give me a window of ti...
Conclusion
Reviews show a wide range of experiences with Home Thangs. Many customers report good product quality, helpful sales staff, timely delivery and occasional discounts. However, a noticeable set of recent reviews describe unreturned calls, cancelled orders and communication gaps; several shoppers advise confirming stock and getting written confirmation before large or time-sensitive purchases. If you consider ordering, ask for tracking and explicit delivery windows, and verify cancellation and refund policies in writing to reduce risk.