Reviews show a wide range of experiences with Home Thangs. Many customers report good product quality, helpful sales staff, timely delivery and occasional discounts. However, a noticeable set of recent reviews describe unreturned calls, cancelled orders and communication gaps; several shoppers advise confirming stock and getting written confirmation before large or time-sensitive purchases. If you consider ordering, ask for tracking and explicit delivery windows, and verify cancellation and refund policies in writing to reduce risk.
Examples from available reviews (Jul 2021 – Feb 2026).
Reviewer loves the vanity and praises fast, communicative customer service.
“Absolutely great service and great quality sink and vanity!!!”
Order shown in stock but company remained unresponsive for weeks.
“I have heard nothing.”
Multiple purchases mostly arrived promptly; damaged item was replaced.
“HomeThangs customer service ordered a replacement for us”
Company canceled orders, misrepresented stock and changed prices.
“They advertise a price and then do not honor it and cancel the order”
Reviews show a split: many customers praise helpful, knowledgeable staff and problem resolution; many others report cancellations and inconsistent service.
Several buyers note discounts and competitive pricing; a smaller group reports advertised prices not honored or abrupt price changes and cancellations.
Some customers find the website and ordering process easy and fast; others report stock inaccuracies, checkout problems or delivery scheduling issues.
Most reviews praise product quality and good finishes; occasional reports of shipping damage were often followed by replacement or remedial action.
Many buyers describe timely updates, calls and helpful follow-up; a substantial number report unanswered phones, full voicemail and slow email responses.
Customer impressions vary: repeat buyers report positive, smooth purchases; others report canceled orders, slow responses or delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Order shown in stock but company remained unresponsive for weeks.
“I have heard nothing.”
Company did not respond to emails or phone calls.
“Will not respond to emails or phone calls”
Customer service did not respond to emails or phone calls.
“Cannot get customer service to respond to emails or answer the phone.”
Calls went to voicemail, another line hung up on the caller twice.
“the person who answered the phone said he didn't speak english and hung up on me, TWICE!”
Received high-quality tiles with helpful, communicative customer service.
“The tiles are beautiful and high-quality.”
Received a perfect vanity with great customer service and delivery.
“I received great customer service, best price, all my questions answered.”
Calls during business hours went to voicemail with no answer.
“no one answers the phone.”
Quick, easy service with helpful customer support; will shop again.
“I had a great experience with Homethangs.”
Reviewer says customer service phone line is not answered.
“answer your customer service phone line!”
Order canceled a day after purchase despite showing in stock.
“my order was cancelled about a day after I placed it.”
Very knowledgeable sales representative provided thorough assistance and support.
“Outstanding customer service!”
Repeated positive experiences and excellent customer service earned repeat purchases.
“he answered every question I had, was patient”
Reviewer loves the vanity and praises fast, communicative customer service.
“Absolutely great service and great quality sink and vanity!!!”
Company canceled orders, misrepresented stock and changed prices.
“They advertise a price and then do not honor it and cancel the order”
Order was later canceled despite item showing as in stock.
“site said the item was in stock.”
High-quality vanity set arrived on time with helpful customer service.
“It looks absolutely gorgeous, everything arrived just in time”
Multiple purchases mostly arrived promptly; damaged item was replaced.
“HomeThangs customer service ordered a replacement for us”
Very satisfied with customer service from start to finish.
“The customer service was absolutely outstanding!”
Received an extra discount from customer service when buying set.
“they offered me e tra discount since I was buying a set”
Delivery failed, customer service was rude, no refund or delivery received.
“The customer service rep screamed at me and hung up the phone.”
Helpful pre-sale assistance and a well-packaged, undamaged delivery.
“great quality, very well packaged, no damage, no hassle.”
Order was processed then later marked unavailable by the company.
“then received notice product was un available”
Happy with sofa purchase, good communication and best price.
“They also offered me the best price.”
Buying a bed for granddaughter's first own room.
“I’m buying this bed for my granddaughter Kree .”
Received matching tile quickly at a much lower price than local.
“the tile was half the price of the local tile store.”
Good price, timely shipping, and responsive customer service.
“shipped on time good customer service respond every time I emailed”
Table arrived at good price with precise, fairly fast delivery.
“Fairly fast delivery and very precise.”
Support operator provided professional, high-end assistance and service.
“the support Operator assisted me in the most professional High end and EXCELLENT way thank you”
Customer service informed reviewer about stock availability and timing.
“Customer service was excellent telling me that the product was not in stock”
Representative explained warranty, and delivery was fast and well packed.
“Delivery was in less than a week from order placement”
Item shown in stock was canceled and not restocked until December.
“Said had 6 in stock, ordered and was canceled two days later”
Great price and fast customer service; awaiting order arrival.
“Price was fantastic! Fast customer service!”
Quick shipping and saved over $100 on the purchase.
“I saved over $100 too”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Home Thangs is an e-commerce retailer focusing on home furnishings and renovation products sold online. The company operates a product catalog and online ordering platform, and offers shipping and customer support for consumers purchasing furniture, bathroom fixtures, tiles and related items.