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We Collect & Analyze Reviews

HomeSquare
Experiences & Reviews

HomeSquare is an online home furnishings merchant that lists furniture and related items through e-commerce marketplaces. Consumers commonly encounter its products on third-party storefronts and marketplace platforms; typical items mentioned in reviews include dining sets, sofas, beds, desks and cabinets.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 12d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Most reviewers report unresponsive or inconsistent customer service, with multiple accounts of unresolved issues and some examples of prompt resolutions.

Share of mentions
17%
Weak
💰

Value for money

Several reviews describe unexpected restocking/reship fees and partial refunds; a minority say product quality matched expectations and felt like good value.

Share of mentions
11%
Weak
⚡

User experience

Frequent complaints about late, split or canceled deliveries and difficult return processes; a few customers report smooth ordering and delivery experiences.

Share of mentions
21%
Weak
🔧

Product quality

Numerous reports of damaged, defective or mismatched items on arrival; several reviewers also note cases where build quality exceeded expectations.

Share of mentions
10%
Weak
📞

Communication

Most reviewers describe little or no response to inquiries, conflicting shipping information, or delayed updates; some mention timely email follow-ups.

Share of mentions
21%
Weak
⭐

Overall experience

Overall sentiment is largely negative: many reviewers report unresolved orders, returns disputes, or poor support, while a few report positive outcomes.

Share of mentions
21%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Dagney
trustpilot.com Oct 01, 2025

Beware of Homesquare

Homesquare and Walmart said our dining set would be here Monday the 27th. We gutted our dining room and waited. Never came. A representative from thei...

I
Ibrahim Malki
trustpilot.com Oct 01, 2025

Excellent Customer Service

Not sure why Homesquare is getting all this hate. I purchased one of their daybeds through Walmart. The product itself was exactly what I was looking...

R
Robert Camp
trustpilot.com Oct 01, 2025

Wow...wish I had read these reviews…

Wow...wish I had read these reviews before I purchased one of their products through Walmart. I ordered a kitchen island. It was delivered in 2 separa...

C
Christy Jones
trustpilot.com Oct 01, 2025

Horrible product

Horrible product. I ordered a desk through Ebay and paid almost $500 for the product. When we received decided we didn't need it anymore because they...

N
Natalie Lord
trustpilot.com Oct 01, 2025

I would zero stars if I could

I would zero stars if I could. DO NOT USE THIS COMPANY! I ordered my baby future from here and after 15 days after they confirmed my order, I reached...

D
Doug
trustpilot.com Oct 01, 2025

Great follow-up on problem.

Following a lack of communication, they dispatched a top flight electrician to install a 120v line in my basement and replace a faulty dimmer s...

V
Valena Gray
trustpilot.com Oct 01, 2025

Never received item

Never received item. Absolute zero response from them. I ordered from Walmart and I feel Walmart has a responsibility to its customers to avoid these...

D
Desiree Howley
trustpilot.com Oct 01, 2025

DO NOT BUY from this store

DO NOT BUY from this store! They sell things that they have and th...

J
Jessica
trustpilot.com Oct 01, 2025

I would buy from Homesquare again

After purchasing a 7-piece dining set from Homesquare I saw the reviews on this website and got really nervous that I made a mistake purchasing from t...

S
Stephanie S Fitchette
trustpilot.com Oct 01, 2025

DO NOT ORDER!

DO NOT ORDER! It is now almost mid-January. I am still waiting for 2 missing sofa cushions for a sofa bed I ordered on December 18, 2023, to be delive...

A
Ashley
trustpilot.com Oct 01, 2025

ZERO stars

ZERO stars! We placed an order 11/22/23 through Walmart. A pair of dressers, to be gifted as a Christmas gift. Once put together, the day after Christ...

s
savannah kirkland
trustpilot.com Oct 01, 2025

Zero stars should be an option

I wish I would have listened to these reviews. I ordered from them through Walmart instead of directly, thinking it would protect me from the awful ex...

E
Earl
trustpilot.com Oct 01, 2025

I requested cancellation of my loveseat…

I requested cancellation of my loveseat recliner due to the hospitalization of my husband. They let me kee...

M
Mony
trustpilot.com Oct 01, 2025

The WORST company - AVOID!!

The WORST company you can possibly order from. They sent us defective/broken dining room chairs - we paid $1,600 for a set of 4. I mean the WORST cust...

M
Martin Woodarek
trustpilot.com Oct 01, 2025

Do Not Buy From Homesquare!

As with most reviews about this company, we have experienced the same problems. No communication, no confirmation of ship...

m
michael jones
trustpilot.com Oct 01, 2025

Would give zero stars if i could

Would give zero stars if i could. Worst customer service ever. Impossible to...

R
R W
trustpilot.com Oct 01, 2025

DO NOT TRUST THIS BUSINESS THEY WILL TAKE ADVANTAGE OF YOUR DISABILITIES

I only purchased my bed because they offered the fastest delivery. THIS IS A LIE. What should have been delivered on the 13th is not being delivered o...

J
Jacklyn Hoch
trustpilot.com Oct 01, 2025

HomeSquare is just another name for thief

HomeSquare does not accept returns (even on defective items) and you will be ignored if you reach out to their customer service. I made the unfortunat...

R
Rose
trustpilot.com Oct 01, 2025

I saw how cheap this satan company is…

I saw how cheap this satan company is so deciced to read Homesquare Reviews, And im so glad im smart because the way customers Say this Evil company j...

J
Joanie Cosby
trustpilot.com Oct 01, 2025

Does not deserve a single star

Does not deserve a single star! Wrong Color Table, same as review from 4/18/23 except I ordered natural and got walnut. I emailed with a member of the...

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Conclusion

Across the provided reviews, common issues include delayed or split deliveries, limited or slow responses to email inquiries, and disputes over returns and restocking or reship fees. Several reviewers describe damaged, missing, or defective items on arrival and difficulty obtaining refunds or prepaid return shipping. At the same time, a smaller number of customers report prompt refunds, successful follow-up service, or satisfactory product quality and installation. Consumers should keep order confirmations, shipping notices, and written communication; verify marketplace buyer protections when ordering through third-party listings; and be prepared to document defects or missing parts with photos when initiating returns.