Reviewers often praise Hoodie Lab for print quality, fabric feel, and designs. A large block of reviews describes repeated shipping delays, missing orders, and refunds that were not paid. Many customers also mention customer support that does not reply or is absent, and at least one partner reports unpaid commissions. Overall, the feedback splits sharply between strong product satisfaction and major service failures.
Examples from available reviews (Dec 2019 – Feb 2026).
Four months without hoodie or refund and company is unresponsive.
“4 months and still no hoodie nor refund”
Designer reports unpaid commissions and lack of company responses.
“The company stopped paying sales commissions in May 2025”
Beautiful hooded dresses with accurate sizing and excellent service.
“The hooded dresses are beautiful and the sizing is spot on.”
Made-to-order items were processed and shipped quickly.
“Quick service for made to order”
Many reviews mention orders that did not ship, long delivery waits, or packages that never arrived. Several customers describe being promised fixes multiple times, with no follow-through, plus long refund delays. A smaller group reports fast turnaround on made-to-order items, pointing to uneven fulfillment.
Some reviewers report price mismatches between currency listings and unexpected delivery charges on receipt. Problems with returns and refunds come up often and lower value when customers have to chase repayments. A few buyers tolerated delays because they rated the product quality highly, but unexpected fees still draw complaints.
Sizing and fit feedback is mixed, with multiple reports of recent size changes that made items tighter. Several buyers accepted longer waits for print-on-demand items, and one mentioned free items included with a late order. Scattered positive experiences appear alongside repeated complaints about order-tracking errors.
Many reviewers praise the fabric, sharp prints, and designs, describing items as comfortable and well made. Others report poor stitching, items coming apart after the first wash, and sizing that varies between batches. Overall, product feedback swings between high quality and occasional quality failures.
Many reviewers say customer service replied little or not at all when orders ran late or returns were requested. At least one contributor reports unpaid partner commissions and no response from the company. A minority specifically praise clear communication during order processing.
Reviews show a strong divide between positive product impressions and negative service experiences. Product-focused comments often rate highly, while fulfillment and support issues frequently drive low ratings. This split shapes most of the customer stories across the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Made two orders in January and received no responses about them.
“they didnt say anything about my orders...”
Designer reports unpaid commissions and lack of company responses.
“The company stopped paying sales commissions in May 2025”
Alleges company took money without sending order and ignored complaints.
“This is a scam company that takes your money and does not send the order.”
Order never arrived, support ghosted, received PayPal refund and won't return.
“So I showed evidence of the conversations to PayPal and got a full refund!”
Order never arrived despite updates; refund issued after chasing.
“They did refund me”
Returned item in May and still awaiting refund months later.
“Really bad return and refund system.”
Order not received after 2.5 months; support promises repeatedly unmet.
“After more than 2.5 months I did not receive my order.”
Order from December still undelivered and order status shows an error.
“Trying to see order status online just gives an error page.”
Order months overdue with repeated unhelpful customer service responses.
“They promised to take care of the situation, but it seems they are just stalling.”
Item delayed three months and only arrived on Christmas Eve despite assurances.
“Item did not arrive till christmas eve.”
Four months without hoodie or refund and company is unresponsive.
“4 months and still no hoodie nor refund”
Order overdue one month with minimal and unhelpful support responses.
“My last order is one month overdue.”
Repeated delayed delivery promises after Black Friday purchase led to reimbursement request.
“This happened 3 more times over the next 3 weeks, with a new date promissed but the delivery not taking place.”
Ordered before deadline but experienced repeated delays and communication lapses.
“They missed the delevery date”
Order stuck in crafting well past fulfillment date with no replies.
“Order still stuck in crafting.”
Multiple cancellation and shipping requests ignored, leaving no Christmas presents.
“6 emails, three demands to cancel completely ignored”
Late shipping and slow responses undermined promised holiday delivery.
“Their site stated delivery by Holiday if ordered by 12/3...obviously inaccurate.”
Package delayed over a month, promises unkept and no refund yet.
“Still no refund of the money”
Order not shipped for months and company refuses refund or updates.
“it's now 12-16-2025 no order has been shipped”
Satisfied with products; made-to-order wait is reasonable and worthwhile.
“Of course you need to wait a bit for the delivery as products are printed on order”
Order not delivered after three months; refund requests unanswered.
“it has not arrived.”
Beautiful hooded dresses with accurate sizing and excellent service.
“The hooded dresses are beautiful and the sizing is spot on.”
Product quality excellent and communication during order was appreciated.
“The quality of the product (t-shirt) seems to be excellent.”
Delivery took almost two months, but company sent free items.
“At least you guys sent me 2 free shirts and a sweatshirt!”
Three months waiting with no tracking and unresponsive customer service.
“customer service doesn't updateme and is gaslighting me”
Order delayed over two months; refund requested but still pending.
“It’s been ready to ship for over a month.”
Ordered early for event, canceled due to delays and missing refund.
“Forced to cancel the order for a refund.”
Long delays and poor customer service caused festival wardrobe failure.
“I waited, and I waited, and I waited some more.”
Received a poorly made t-shirt with bad seams and wrong label.
“poorly sewn threads, poor quality of the fabric”
Size mismatch led to return, parcel held in customs and returned.
“Only to have it sit at customs in their country for 2 months”
Recent shirts arrived too small despite previous correct sizing and slow support.
“Now we are nearly six months and 15 T-shirts down the line and all are identically too small.”
Generally good quality but one item was too small and not returned.
“I think that the make is really good and it has great quality”
Shirt fell apart after first wash and delivery was three weeks late.
“the shirt is falling apart after the first wash.”
Order arrived on time and matched the order exactly.
“Everything arrived on time and was exactly what I ordered”
Made-to-order items were processed and shipped quickly.
“Quick service for made to order”
Good print and durable material with minor tint and tight cuffs.
“The communication was superb.”
Beautiful quality shirts and sweatshirts, but delivery took nearly a month.
“Beautiful quality t shirt”
Zip hoodie colors and tailoring loved, but newer sizing fits tightly.
“However, the sizing has changed.”
Order not shipped within promised dates and no customer response.
“My order hasn’t been shipped”
Vibrant colors and eye-catching designs; pleased with the purchase.
“Awesome vibrant colors!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hoodie Lab is an online apparel retailer selling hoodies, t-shirts, sweatshirts, and other casual wear. It offers both pre-made designs and customizable printed garments through its e-commerce site. Product pages show sizing details, images, and online checkout options. The site also lists return and exchange policies and includes standard order-tracking tools for customers.