Reviews Analyzed
21
We Collect & Analyze Reviews
Hoodie Lab
Experiences & Reviews
Hoodie Lab is an online apparel brand that designs and sells hoodies, sweatshirts and casual clothing directly to consumers. The company offers printed and garment products via its website and ships orders to international customers. Shoppers researching Hoodie Lab often look for information on product quality, sizing, delivery times and customer support.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
8d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Many reviews describe helpful exchanges or compensation in individual cases, but a larger share report long delays, missing refunds and unresponsive support.
Anteil
Schwach
16%
💰
Value for money
Multiple buyers say the garments feel worth the price and well made; a few customers felt value was lost when orders were delayed or required refunds.
Anteil
Stark
6%
⚡
User experience
Ordering experiences vary: several customers report waits of weeks to months and cancelled plans, while others describe straightforward made-to-order fulfillment.
Anteil
Schwach
22%
🔧
Product quality
Many reviewers praise fabric, print sharpness and finishing, but there are recurring reports of sizing changes, poor seams, incorrect labels and items failing after wash.
Anteil
Gemischt
16%
📞
Communication
A subset of customers appreciated step-by-step email updates; however numerous reviews cite missing tracking, delayed replies or no response at all.
Anteil
Schwach
13%
⭐
Overall experience
Overall impressions are split: several customers recommend products for quality, while a substantial number report unresolved shipping or refund problems.
Anteil
Gemischt
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
HoodieLab is a complete waste of time and money
"Ordered from Hoodie Lab hoping to arrive at a festival I had planned in style. Long story short, I waited, and I waited, and I waited some more. I wen..."
Tom C
Trustpilot
Oct 01, 2025
Featured for: Detailed shipping and refund complaint
Not a scam! Quality worth the price.
"I had zero problems with ordering or delivery. It took about a month from ordering to receiving, which is perfectly acceptable for a custom printed it..."
customer
Trustpilot
Oct 01, 2025
Featured for: Positive communication and product quality
Poor Quality
"Hello, I am contacting you to inform you that I will be returning the t-shirt to you, because it is really shameful to send me an item of this poor qu..."
Ben
Trustpilot
Oct 01, 2025
Featured for: Explicit product-quality complaint
very small sizes
"** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some ite..."
Gary Evans
Trustpilot
Oct 01, 2025
Featured for: Refund resolved after customs delay
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Henry O
trustpilot.com
Oct 01, 2025
Order not delivered after 3 months
Made a few orders from Hoodie Lab before and all was good, they are some of my favourite t shirts. However, this time it has been 3 months since I pla...
M
Miria Finco
trustpilot.com
Oct 01, 2025
Very good!
The hooded dresses are beautiful and the sizing is spot on. The colors and fabric exceeded my expectations, even better in person than in the photos....
F
Filipe PT
trustpilot.com
Oct 01, 2025
Hoodie Lab - 5 stars
The quality of the product (t-shirt) seems to be excellent. It was worth the wait :) The care Hoodie Lab put in informing me as the dif...
J
Janaka Van Dyke
trustpilot.com
Oct 01, 2025
I took almost 2 months to get my shirts…
I took almost 2 months to get my shirts thanks to Donald Tru...
m
miguel nepomuceno
trustpilot.com
Oct 01, 2025
3 months waiting for my order
3 months waiting for my order, customer service doesn't updateme and is gaslighting me to believe they sent my order but don't have the tracking numbe...
S
Shayhan
trustpilot.com
Oct 01, 2025
Placed my order 2 months ago
Placed my order 2 months ago. It’s been ready to ship for over a month. Only when I complain did I get any exp...
S
Scott Bridgwater
trustpilot.com
Oct 01, 2025
Ordered well ahead of an event I wanted…
Ordered well ahead of an event I wanted the items for. No update from the company in one month. Blamed problems on system updates...
T
Tom C
trustpilot.com
Oct 01, 2025
HoodieLab is a complete waste of time and money
Ordered from Hoodie Lab hoping to arrive at a festival I had planned in style. Long story short, I waited, and I waited, and I waited some more. I wen...
B
Ben
trustpilot.com
Oct 01, 2025
Poor Quality
Hello, I am contacting you to inform you that I will be returning the t-shirt to you, because it is really shameful to send me an item of this poor qu...
G
Gary Evans
trustpilot.com
Oct 01, 2025
very small sizes
** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some ite...
C
Chris
trustpilot.com
Oct 01, 2025
What Has Gone Wrong with Hoodie Lab?
So I have ordered 20 T-Shirts from Hoodie Lab over the last few years, all XXL, all fitted perfectly. I ordered 5 T-Shirts in February and when they a...
F
Felix
trustpilot.com
Oct 01, 2025
I think that the make is really good…
I think that the make is really good and it has great quali...
C
Chris Croft
trustpilot.com
Oct 01, 2025
Late and poor quality
The estimated delivery date was off by 3 weeks. I followed the washing instructio...
J
John Soda
trustpilot.com
Oct 01, 2025
Perfect
Everything arrived on time a...
K
Kevin Fillips
trustpilot.com
Oct 01, 2025
Quick service for made to order
Quick service f...
c
customer
trustpilot.com
Oct 01, 2025
Not a scam! Quality worth the price.
I had zero problems with ordering or delivery. It took about a month from ordering to receiving, which is perfectly acceptable for a custom printed it...
P
Pamela Cahill
trustpilot.com
Oct 01, 2025
Beautiful quality t shirt and such a…
Beautiful quality t shirt and such a lovely I have order 2 sweatshirt my...
C
Chris Hutchings
trustpilot.com
Oct 01, 2025
Really love the colors
Really love the colors, design and tailoring of my zip hoodie. However, the sizing has changed. My other xsmall Hoodie Lab zip hoodie from 5+ years ag...
J
James
trustpilot.com
Oct 01, 2025
DO NOT order from this company
DO NOT order from this company. I ordered a product from them that was guaranteed to be shipped out between June 11th- June 16th. My o...
G
Gwen West
trustpilot.com
Oct 01, 2025
Awesome vibrant colors!
Awesome vibrant colors! I haven’t washed my shirts yet, but I’m assuming they’ll be fine when following directions on tag. I didn’t realize until afte...
Conclusion
Across the provided reviews, Hoodie Lab receives mixed feedback. Many buyers praise fabric, print clarity and finishing, and some customers report clear step-by-step order updates. However, a notable portion of reviews describe long delivery delays (weeks to months), inconsistent sizing, and instances of poor stitching or incorrect labels. Customer-service responsiveness and refunds are recurring pain points: several reviewers report slow or missing replies and delayed refunds, while a smaller group describes successful exchanges or compensations. Consumers prioritizing reliable delivery and quick refunds should weigh these reports; those focused on print and fabric quality may still find positive experiences in other reviews.