Customer feedback for HottPerfume is mixed. Many recent reviewers highlight a smooth website or app experience, competitive pricing, fast delivery, and repeat purchases. However, a significant set of reviews report receiving counterfeit or mislabelled bottles (several specifically reference Creed Aventus), slow shipping in some cases, and poor responses from support. If you consider buying, test with a small order, document packaging and product details, confirm the return/refund policy, and use a payment method that offers buyer protection.
Examples from available reviews (Nov 2021 – Feb 2026).
Poor communication and delayed delivery caused customers to complain.
“It was a nightmare doing business with HottPerfume.”
Received a fake Creed Aventus bottle and seller did not respond.
“I was sent a fake bottle of Creed Aventus.”
Multiple orders were authentic and priced below retail.
“every fragrance I’ve ordered has been authentic”
Website interface is clean and easy to use on iPhone.
“Clean and easy to navigate interface”
Delivery performance is mixed: many reviewers praise fast shipping and intact packaging, while several report long delays and late shipments.
Several customers report prices below retail and good value; other reviewers however say purchases turned out counterfeit and not worth the cost.
Most reviewers describe a clean, easy-to-navigate ordering experience; a minority report tedious ordering, dropped calls, or difficulty getting help.
Product authenticity is divided: many buyers report authentic, well-packaged fragrances, while multiple reviewers describe counterfeit or poorly labelled bottles.
Several reviews report unresponsive customer service, unanswered calls, dropped calls and unresolved refund requests; positive examples are limited.
Overall impressions split: repeat customers report satisfaction and loyalty, while others report fakes, delivery delays, and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer vouches the store is legit and offers authentic perfumes at good prices.
“this store is legit.”
Reviewer vouches the store is legit and offers authentic perfumes at good prices.
“this store is legit.”
Offers great selection of authentic perfumes with good sales and fast delivery.
“Great selection on authentic perfume”
Offers great selection of authentic perfumes with good sales and fast delivery.
“Great selection on authentic perfume”
Despite low price, perfume was authentic and shipping was fast.
“the perfume I got is 100% authentic.”
Buys because of best prices on 100% authentic fragrances.
“best prices on 100% authentic fragrances”
Buys because of best prices on 100% authentic fragrances.
“best prices on 100% authentic fragrances”
Ordered near Christmas; items arrived on time and well packaged.
“They arrived in time and thankfully very well packaged.”
Ordered near Christmas; items arrived on time and well packaged.
“They arrived in time and thankfully very well packaged.”
Bought authentic Burberry Her for much less than usual.
“authentic bottle of Burberry her”
Bought authentic Burberry Her for much less than usual.
“authentic bottle of Burberry her”
Bought mom's favorite perfume last minute and it arrived in time.
“I ordered Last minute but it got here in time.”
Bought mom's favorite perfume last minute and it arrived in time.
“I ordered Last minute but it got here in time.”
Consistently offers competitive pricing, authentic fragrances, and savings.
“competitive pricing on designer fragrances”
Consistently offers competitive pricing, authentic fragrances, and savings.
“competitive pricing on designer fragrances”
Received fake cologne and customer service was unresponsive.
“The cologne I order was fake”
Received fake cologne and customer service was unresponsive.
“The cologne I order was fake”
Customer only buys here due to unmatched prices, authenticity, and shipping.
“their prices and authenticity are unmatched.”
Recommends signing up for alerts and completed holiday shopping.
“Sign up for the alerts.”
Recommends signing up for alerts and completed holiday shopping.
“Sign up for the alerts.”
Shopping is affordable and enjoyable at Hottperfume.
“affordable and fun.”
Order shipped very quickly, which pleased the reviewer.
“they shipped SO fast”
Order arrived quickly and the product was authentic.
“Does it show up fast and is it the real deal.”
Order arrived quickly and the product was authentic.
“Does it show up fast and is it the real deal.”
Products are 100% authentic and reviewer shops frequently.
“100% authentic fragrances.”
Products are 100% authentic and reviewer shops frequently.
“100% authentic fragrances.”
Had a perfect order and regularly recommends the store.
“The perfect order.”
Regular customer had a perfect order and recommends the store.
“The perfect order.”
Has ordered for years and believes the company has improved.
“they have only ever gotten better with time”
Longtime customer says HottPerfume has improved over time.
“I have been ordering from Hottperfume for years and they have only ever gotten better with time”
First order was quick, prices were good, and worked out.
“really good prices”
First-time buyer placed a quick order because of low prices and was satisfied.
“My first experience was a quick order based on really good prices”
Products seemed watered down and were not original.
“products are not original.”
Reviewer says products seem diluted and not original.
“products are not original.”
Shopping experience was smooth; items arrived quickly and were authentic.
“I also received the items quickly and they are real.”
Smooth shopping with quick delivery and authentic items received.
“Very smooth in terms of shopping experience.”
Shipping can take about three weeks to deliver.
“package to take 3 weeks to deliver”
Reviewer warns shipping can take about three weeks.
“If you want your package to take 3 weeks to deliver, feel free to ship through them”
Claims company sells knockoff fragrances and falsely advertises authenticity.
“this company sales knock off fragrances”
Reviewer alleges the company sells knock-off fragrances and misrepresents authenticity.
“sales knock off fragrances”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HottPerfume is an online retailer focused on selling designer and brand-name fragrances through a web storefront. Shoppers researching the company typically check for product authenticity, shipping speed, pricing compared with retail, and the seller's return and support policies. This summary aggregates customer feedback to help consumers evaluate those practical considerations.