This single review praises Ann Taylor's rental offering for making higher-end dresses affordable while maintaining perceived garment quality and attentive service. The reviewer highlights the convenience of renting, the ease of returns, and satisfaction with dress condition. These observations suggest strong performance on product quality, user experience, value, and service for this customer. However, conclusions are based on one review only; shoppers should consult additional reviews for a broader view of fit, sizing, shipping, and communications before deciding.
Examples from available reviews (Nov 2021 – Feb 2026).
Rented multiple dresses and was very happy with their quality.
“have been very happy with the quality”
Reviewer reports attentive service, saying the team "goes out of their way" to ensure satisfaction with the rental experience.
Reviewer highlights affordability through renting, noting it lets them wear high-end clothing and avoid the cost of buying a full wardrobe.
Reviewer describes the Infinite Style rental experience as "incredible," appreciating the variety, ability to switch styles, and easy returns.
Reviewer states they are "very happy with the quality of the dresses," indicating garments and accessories met their expectations.
Review does not detail order updates or specific communications; service is praised but specific messaging or responsiveness is not described.
Reviewer gives an overall positive account: satisfied with dress quality, service, and the convenience of renting instead of buying.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · yelp.com (20) · consumeraffairs.com (10) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cancellation processed into a gift card with poor communication and no apology.
“refund would be issued in the form of a gift card”
Reviewer experienced poor customer service.
“Poor customer service.”
Two-package order partially undelivered and customer service was unhelpful.
“the customer service was unacceptable.”
Order had a backordered item with no notification or updates.
“I was never notified.”
Credit card discount didn't work and returns charged shipping fee.
“The also charge $9.95 shipping for returns”
Many ordered items were canceled without explanation despite being listed online.
“they were "no longer available online or in stores.”
Reviewer claims no gift cards and calls company scammers.
“no gift cards at all, they are scammers only...”
Product quality met expectations and customer service was helpful.
“Great product and excellent customer service the quality is very good and works exactly as described.”
Pants ran much smaller than expected and a paid sweater missing.
“size 6 pants are MUCH too small”
Store staff greeted and helped wife with suit shopping, overall excellent.
“Finally actual customer service again!”
Refunds issued only as e-gift cards and PayPal refunds refused.
“Only refunds in e gift cards.”
Sweater's silver thread kept unstitching after one wear.
“the silver thread of the sweater keeps unstitching”
Helpful sales staff and good value with organized store and sizes.
“Great selection and variety of sizes available, nice sales lady helped.”
No greeting or acknowledgment from store staff during visits.
“there is zero service”
Factory store known for classic women's clothing and outlet location.
“This store is known for its classic clothing designs for women.”
Company refused to remove a late payment after an honest mistake.
“They refused . No mercy....SMH.”
Attempts to return a gift received no responses from customer service.
“Have tried to return a gift for more than one week and no email replies (despite 24-48 hour “policy”);”
Order shipped piece-by-piece, packages lost, and customer service unhelpful.
“Packaging on an order with four items - ships one item at a time.”
Item marked delivered but not received and customer service unreachable.
“They claimed my item was delivered, but I never received it.”
Order partially delivered in separate shipments with canceled items.
“Over 4 weeks in I only received half the items”
Order stuck processing for weeks with long hold times.
“my order is still processing in the Ann Taylor system after 2.5 weeks.”
Company did not refund rewards for orders that did not ship.
“They will not return our rewards with unshipped item.”
Refund was issued as e-gift card and money not credited.
“They then removed all money from the gift card WITHOUT CREDITING MY ACCOUNT!”
Order cancellations and stock issues occurred without notification and poor communication.
“Ann Taylor's customer service is awful.”
Received a cancellation notice upon arrival for a low-stock order.
“I received a cancelation notice on my order which was okay because it was low stock when I ordered it.”
Large factory store offered modern styles and a range of sizes.
“the store was large, with a range of clothing sizes”
Reviewer found items at Memorial City location after wide search.
“the Memorial City location had the items in”
Returned online purchase and noted store closing with 60% off.
“Everything in the store is 60% off and final sale.”
Most staff didn't greet or acknowledge customers, with one exception.
“no greeting nor acknowledgement.”
In-store return service was unhelpful and staff unaccommodating.
“Ladies were not very nice. Not helpful.”
Order expected by date for special event did not arrive as promised.
“I was informed that my order would come on 11/30”
Items not shipped as promised and only store credit provided; return shipping charged.
“And they will charge $9 for return shipping when I return the scarves.”
Wrong item sent and long delays to receive refund.
“It’s been fifteen days since they told me on the phone that they received the package”
Return confirmed but refund failed; gift cards invalid and unresolved.
“When I tried to use the e gift card I received a notification reading not found.”
Associate said a buy-one-get-two-free jewelry promotion, reviewer selected earrings.
“if we buy one item we get two free.”
Enjoys sales, perfect fit, and wonderful service at the mall.
“service is wonderful”
Saleswoman provided exceptional personalized assistance and is highly recommended.
“Sales women, Veta Jackson, is amazing.”
No greeting or acknowledgment from staff and poor in-store experience.
“never was greeted nor asked do I need assistance.”
Clothes are well-made, reasonably priced, and staff professional.
“Beautifully made clothes. reasonable priced, particularly when on sale. . Professional staff.”
Store mainly carries fancier suits, lacking casual items seen online.
“It's mainly the fancier suit items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ann Taylor is an American women's apparel retailer specializing in career-focused and contemporary clothing, including dresses, suiting, tops, and accessories. The brand sells through physical stores and an online storefront, aiming at professional and polished wardrobe staples. Consumers researching Ann Taylor often look for fit, fabric quality, and styling options for workwear and special occasions.