Reviews Analyzed
21
We Collect & Analyze Reviews
Instasmile
Experiences & Reviews
Instasmile is a direct-to-consumer company that produces removable cosmetic veneers using an at-home impression kit and online ordering. The brand markets custom-fit clip-on or snap-on veneers as a non-permanent alternative to dental procedures and distributes products through its website. Consumers researching Instasmile commonly look for information on impression kits, manufacturing turnaround, warranty and customer support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report a fast, easy process and quick delivery. A minority note service friction around warranty handling or specific delivery options.
Share of mentions
Strong
15%
💰
Value for money
Several customers compare cost favorably to dental alternatives and call the product good value; a few mention disappointment over specific fees or unpaid express charges.
Share of mentions
Strong
8%
⚡
User experience
Users describe straightforward impression instructions and an easy fitting process; some report initial tightness, a learning curve for removal, or issues redoing impressions.
Share of mentions
Strong
15%
🔧
Product quality
Many reviews describe lifelike, well-fitting and durable veneers that boost confidence; a smaller set report breakage or items that did not fit as expected.
Share of mentions
Strong
20%
📞
Communication
Customers often praise proactive updates and helpful contact; however, multiple complaints describe automated replies, slow responses or demanding evidence for warranty claims.
Share of mentions
Mixed
15%
⭐
Overall experience
Most reviewers report positive outcomes: improved confidence, repeat purchases and satisfaction. A notable minority report unresolved warranty or fit-related disputes.
Share of mentions
Strong
27%
Our Independent Methodology
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Wow from start to finish excellent…
"Wow from start to finish excellent service these fit like a glove highly recommend instructions are easy to follow and if you get stuck these guys are..."
Deborah Melville
Trustpilot
Oct 01, 2025
Featured for: positive end-to-end service
BROKEN VENEER
"If I could give 0 stars I would. Ordered, received, product fitted well and looked good. After following fit instructions provided, the 2nd time fitti..."
Martyn j
Trustpilot
Oct 01, 2025
Featured for: detailed warranty and breakage complaint
Just a heads-up
"Just a heads-up: make sure you carefully read the T&Cs before purchasing. The impression kit may seem simple, but it’s easy to get wrong and you migh..."
Colin
Trustpilot
Oct 01, 2025
Featured for: refund policy and impression issues
Been a customer for 5 years now
"Been a customer for 5 years now. Re-ordered recently - seamless process! Delivered extr..."
Steve
Trustpilot
Oct 01, 2025
Featured for: long-term repeat customer endorsement
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Samantha
trustpilot.com
Oct 01, 2025
Excelt pageant smile
Great expirence! Fast service easy to use. Teeth feel a little tight right now....but acording to their site t...
N
Nathan Thurman
trustpilot.com
Oct 01, 2025
A1 - Great experience end to end…
Easy and quick to get the impression kit. Easy to do and send back, I got asked some questions about my impression before they made it to check I was...
C
Colin
trustpilot.com
Oct 01, 2025
Just a heads-up
Just a heads-up: make sure you carefully read the T&Cs before purchasing. The impression kit may seem simple, but it’s easy to get wrong and you migh...
g
greg
trustpilot.com
Oct 01, 2025
Product does not fit and to do a…
Product does not fit and to do a "warranty claim" you jump through hoops providing photos and videos on something that you just received like you are...
S
Steve
trustpilot.com
Oct 01, 2025
Been a customer for 5 years now
Been a customer for 5 years now. Re-ordered recently - seamless process! Delivered extr...
L
Lewis Harrington
trustpilot.com
Oct 01, 2025
I bought these after trying some off
I bought these after trying some off Amazon and the difference is crazy!! With these from need that smile you cannot tell that I have clip in veneers...
E
Emily Lopes
trustpilot.com
Oct 01, 2025
A smile now worth showing
It was an easy process and I was able to get help along the way. Amazing communication between the team and me as the customer. I was so unhappy with...
A
Anne
trustpilot.com
Oct 01, 2025
After considering the options through…
After considering the options through my dentist which were all well out of my budget I I started researching any other options available. Instasmile...
M
Martyn j
trustpilot.com
Oct 01, 2025
BROKEN VENEER
If I could give 0 stars I would. Ordered, received, product fitted well and looked good. After following fit instructions provided, the 2nd time fitti...
G
George wallace
trustpilot.com
Oct 01, 2025
The whole process was plain sailing
The whole process was plain sailing, very easy to understand instructions. I’ve had other plates made by dentists which I couldn’t wear but, the insta...
D
Donna
trustpilot.com
Oct 01, 2025
Instasmile
Love my veneers fit perfect only wish l would have got these sooner , really happy with them. Instsmile...
B
Beth
trustpilot.com
Oct 01, 2025
Totally assle free
It was all completed with ease, very helpful representatives who were eager to help...
J
Jamie Jenkins
trustpilot.com
Oct 01, 2025
I tried pop on veneers first
I tried pop on veneers first. And it was a huge waist of money.....
S
Sharon Marie Grunner-Overgaard
trustpilot.com
Oct 01, 2025
Easy to follow process from selecting…
Easy to follow process from selecting my order to the moulds been delivered very clear instructions provi...
T
Timothy
trustpilot.com
Oct 01, 2025
Thank you for a fresh start!
...
D
Deborah Melville
trustpilot.com
Oct 01, 2025
Wow from start to finish excellent…
Wow from start to finish excellent service these fit like a glove highly recommend instructions are easy to follow and if you get stuck these guys are...
S
Sarah-Louise Bamforth
trustpilot.com
Oct 01, 2025
The impression kit was sent out right…
The impression kit was sent out right away received it next day very well explained and easy to do sent the impressions back again easy process then y...
D
DARREN SCHOFIELD
trustpilot.com
Oct 01, 2025
Absolute brilliant service kept…
Absolute brilliant service kept up-to-date with everything I.e when received mould right through to delivery of veneers ,...
K
Kenny
trustpilot.com
Oct 01, 2025
Fast and professional
Fast and professional. You could reach them quickly if you needed help during any part of t...
A
Adele Mansell
trustpilot.com
Oct 01, 2025
This is the 4th set I've had over the…
This is the 4th set I've ha...
Conclusion
Reviewers frequently praise Instasmile for realistic-looking veneers, straightforward at-home impression steps and quick delivery compared with traditional dental routes. Many customers report increased confidence, repeat orders and good fit after the initial adjustment period. However, a subset of reviews raise concerns about warranty handling, requests for extensive evidence, and specific delivery or refund disputes. Consumers considering Instasmile should read the terms and warranty details carefully, follow impression instructions precisely, and keep photographic records if issues arise.