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We Collect & Analyze Reviews

Intimissimi
Experiences & Reviews

Intimissimi is an Italian lingerie and intimate apparel brand founded in the 1990s and part of the Calzedonia Group. It sells bras, underwear, sleepwear and loungewear through branded stores and an online shop in many countries. Consumers researching Intimissimi reviews commonly look for information on sizing, returns, shipping and customer service for online orders.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1432d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Reviewer reports quick responses from customer service but repeated failures to process a promised refund, resulting in unresolved service outcome.

Share of mentions
20%
Mixed
💰

Value for money

Complaint centers on an unpaid refund after a delayed delivery, which the reviewer frames as a loss of money and poor transaction value.

Share of mentions
20%
Mixed
⚡

User experience

The reviewer describes the online shopping experience as very poor due to long waits and ongoing refund problems, affecting overall usability.

Share of mentions
20%
Mixed
🔧

Product quality

No comments on product material, fit or durability in the review set; no product-quality evidence available from given reviews.

Share of mentions
0%
Mixed
📞

Communication

Emails were answered promptly, but messages included repeated assurances about refund timing that the reviewer says were not honored.

Share of mentions
20%
Mixed
⭐

Overall experience

Reviewer expresses strong dissatisfaction, calling the company a 'scam' after prolonged refund delays and lack of resolution.

Share of mentions
20%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

G
Gina Monaldo
Collected.reviews Nov 16, 2021

2 bras

Do not order from Intimissimi! I have never had an online shopping experience so bad before.



I ordered two bras from Intimissimi, and after waiting for more than a month I started to write several emails. They always answered me very quickly, but they always said that my refunds would be credited in 10 business days. Now it's been almost two months since the order, and I have still received nothing. I think it is ridiculous that they keep telling me that my money will be credited in 10 business days when it has already been over 2 months! They should give me a refund. This company is a scam!!



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Conclusion

Reviews provided indicate problems with refund handling and a mismatch between prompt replies and actual resolution. For online shoppers, keep records of order confirmations and all customer-service correspondence. If a promised refund does not appear within the stated timeframe, contact your payment provider and note timelines for disputes. These reviews do not include product-quality details, so evaluate sizing and materials separately when deciding to buy.