Reviews provided indicate problems with refund handling and a mismatch between prompt replies and actual resolution. For online shoppers, keep records of order confirmations and all customer-service correspondence. If a promised refund does not appear within the stated timeframe, contact your payment provider and note timelines for disputes. These reviews do not include product-quality details, so evaluate sizing and materials separately when deciding to buy.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer waited over two months and did not receive promised refund.
“Do not order from Intimissimi!”
Reviewer reports quick responses from customer service but repeated failures to process a promised refund, resulting in unresolved service outcome.
Complaint centers on an unpaid refund after a delayed delivery, which the reviewer frames as a loss of money and poor transaction value.
The reviewer describes the online shopping experience as very poor due to long waits and ongoing refund problems, affecting overall usability.
No comments on product material, fit or durability in the review set; no product-quality evidence available from given reviews.
Emails were answered promptly, but messages included repeated assurances about refund timing that the reviewer says were not honored.
Reviewer expresses strong dissatisfaction, calling the company a 'scam' after prolonged refund delays and lack of resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer reports poor service and unsuccessful returns with no refund.
“POOR customer service”
In-store pickup delayed, order returned without notice, and communication was poor.
“my order was still sent back without any notice”
Buyer alleges poor quality, sizing issues, and an obstructed returns process.
“Fraudulent company!”
Order marked delivered but not received and customer service unhelpful.
“it never arrived, but i was notified it did.”
Order for store pickup was returned by the courier unexpectedly.
“they send the parcel back to the sender!”
Returned items received but refund of £147 has not been issued.
“I am still waiting for my £147 refund”
Returns tracked but stuck at a mail centre and customer service unresponsive.
“Both parcels have not progressed from status of South Midlands Mail centre”
Customer reports a very good customer service experience.
“Very good customer service experience”
Item fell apart after one wear and customer service refused help.
“there’s a hole under the arm.”
Top developed a hole after three months and customer service ignored complaint.
“one after just three months has a hole under the armpit!!!”
Customer care appears non-existent and delivery support was unavailable.
“There is ZERO customer service if your order is not delivered.”
Order marked returned but no refund received and no company response.
“It was marked as returned on 28 Nov and we never received it or a refund.”
Store delayed order repeatedly and staff charged for basic gift wrapping.
“problems caused by a 15-day delay in delivering the order”
Order placed in November still not arrived and customer support ignored messages.
“Taking people’s money and then disappearing - this level of service is a joke 🤬”
Order placed in November still not arrived and customer support ignored messages.
“my order has still not arrived!!”
Refunds are slow; warehouse approval is causing long delays.
“the "warehouse" takes 10 days to approve the refund.”
Pyjamas deteriorated after few wears with seams unraveling and loose threads.
“seams unraveled, threads came loose”
Products never arrived and refund communication and timing were poor.
“it will take over TWO MONTHS to get the money back”
Portuguese site orders faced delayed pickups and unconfirmed shipments.
“Never order through the Portuguese website!”
Order delayed, refunded later without explanation, and communication was lacking.
“the lack of communication and transparency throughout the process was very disappointing.”
Advertisements portray an unrealistic and narrow standard of female beauty.
“it completely reinforces the idea that 'beauty' equals perfectly sculpted bodies”
Customer experienced rude and slow customer service response.
“horrible response time, extremely rude customer service representative”
Store staff provided an incorrect bra fitting and lacked proper measurement.
“The employees at the store do NOT know how to size people correctly.”
Bras lose shape after a few washes and service is unhelpful.
“Bras are terrible, wear down and lose their shape after only a few wash.”
Low fabric quality and unsupportive staff led to an incorrect store credit.
“Quality of fabric is very low.”
Return arrived at warehouse but refund has still not been issued.
“it arrived at their warehouse yet they have not refunded me”
Order never arrived, tracking stagnant, and the company stopped responding.
“never has arrived.”
Package lost by local courier and customer service has not replied.
“Order number: 2400013798 LOST by local courier.”
Items arrived in thin plastic packaging and were unsuitable for gifting.
“I expected them to be boxed & looking like a nice gift.”
Items returned long ago and promised refund of £138.38 has not arrived.
“Note that they owe me £138.38, not peanuts.”
Promotion delivered incorrectly and customer service refused to send missing item or refund.
“they only delivered 3 of the 4 tops that I ordered.”
Return received but company refuses refund, prompting a bank dispute.
“Intimissimi refuses to refund me even I sent my item back”
Customer could not call support and emails were ignored by the company.
“absolutely worse customer service no chance to call”
Elastic failed after months and refund process has been slow and unresolved.
“I am still yet to receive the refund”
Order placed in December was never received and customer requests refund.
“I have never received anything.”
Express order not dispatched on time due to system issues and poor communication.
“it could take 2-3 WORKING DAYS "only to dispatch the package".”
Delivery failed claiming address unrecognized and refund will take two weeks.
“Royal Mail could ‘not identify the delivery address’”
Item marked delivered but not received and customer service was rude.
“contact customer and they give me a middle finger.”
Orders delayed or cancelled and promotional gifts removed, causing frustration.
“They cancelled items from my both orders so they are not over 80 euro”
Order not delivered and customer cannot contact Intimissimi by phone.
“it is impossible to join Intimissi by phone: no customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Intimissimi is an Italian lingerie and intimate apparel brand founded in the 1990s and part of the Calzedonia Group. It sells bras, underwear, sleepwear and loungewear through branded stores and an online shop in many countries. Consumers researching Intimissimi reviews commonly look for information on sizing, returns, shipping and customer service for online orders.