Italist
Experiences & Reviews
Italist is an online luxury-fashion marketplace that lists designer clothing, shoes and accessories from boutiques, enabling international customers to purchase Italian and global designer brands. The platform aggregates inventory from partner boutiques and offers global shipping options so buyers outside Italy can order boutique-stocked items. Consumers researching Italist often look for details on shipping, returns, fees, authenticity and customer-service handling for cross-border luxury purchases.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews describe slow or unhelpful customer service, repeated copyโpaste replies and unresolved refund handling; a small number report helpful interactions.
Value for money
Numerous reviewers report delayed or partial refunds, unexpected fees and disputed charges; a few resolved issues via chargebacks or bank disputes.
User experience
Many customers describe confusing checkout, delayed order processing and difficult returns; a minority praise fast delivery and satisfactory product fit.
Product quality
Some customers report wrong items, manufacturing defects or authenticity doubts; others describe products as genuine, comfortable and as expected.
Communication
Frequent complaints cover slow replies, offline live chat and inconsistent updates from boutiques; a few reviews note clear delivery notifications.
Overall experience
Overall reviewer sentiment leans negative because of refund and communication failures, though a small number report positive buys and service.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
BALMAIN Sweatshirt
" Highly recommended.
We made an order for a Balmain hoodie for our son,
Having been on the lookout for something unique and cool to wear, he settled on this sweatshirt.
Because it is warm and comfy without being bulky, it is a favorite of ours throughout the colder months.
While it's not particularly large, it's adequate for keeping him comfy while on the move. and it was delivered within a short period of time.
It was a pleasure working with this organization because they communicated with us throughout the entire process, including telling us when the post office attempted delivery to the wrong place.
we really appreciate your customer's services, thank you."
WORST EXPERIENCE EVER
"WORST EXPERIENCE EVER ! The worst shopping experience Iโve ever had. For almost two months, Iโve been waiting for a refund for a returned jeans (191โฌ..."
Misleading $300 Subscription โ No Clear Disclosure
"I made a purchase on Italist and was unknowingly charged $300 for something called the โInfinity Membership.โ At no point during checkout was it clear..."
Received two right footed Christian Louboutin So Kateโฆ
"Ordered Christian Louboutin So Kate 120mm pumps from them and received two right footed shoes, wh..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
The website proceeded refund extremelyโฆ
The website proceeded refund extremely slow. The customer service is also ridiculously arrogant and irresponsible by responding me with various reason...
Scammed for 800โฌ
Over a month ago I ordered a pair of shoes that didn't fit me. I returned it a few days after I received it. As of now, over a month later, the store...
i won the credit card dispute and wasโฆ
DON'T BE FOOLED WITH THEIR MEMBERSHIP FRAUD/SCAM I won the credit card dispute and was refunded Hi Wayne , In regards to your dispute, reference numbe...
I highly recommend this company
I highly recommend this company. I was very satisfied with my purchase and impressed with how we...
No Refund
Like others have said here. They canceled my order because it was not in stock. After many Emails back and forth, no refund. As...
I literally never leave reviews butโฆ
I literally never leave reviews but this place is SUCH a scam. I was looking for shoes for my wedding and ordered a pair from italist. They did not ma...
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER ! The worst shopping experience Iโve ever had. For almost two months, Iโve been waiting for a refund for a returned jeans (191โฌ...
Avoid!
Very poor communication, and their claims of shipping things fast and having good contact with their boutiques are gr...
They donโt refund you the full amountโฆ
They donโt refund you the full amount of your purchase I paid 260 for sunglasses I understand thereโs shipping fees after 8 w...
You had better love what you purchase
Terrible customer service and a $350 'belt' cost me $70 i...
Received two right footed Christian Louboutin So Kateโฆ
Ordered Christian Louboutin So Kate 120mm pumps from them and received two right footed shoes, wh...
Scam website
Donโt ever buy from here they are a scam I ordered more than a week ago and my item still hasnโt been dispatched an...
24/7 customer service is rubbish
After all the hype, I finally decided to try out the Italist. They had a good curation of Brunello Cucinelli items which I was keen to purchase. I ord...
I would give ZERO stars if I could
I would give ZERO stars if I could Returned my item within the allowed timeframe and delivery confirmed by UPS July 11th. I have repeatedly contacted...
Disappointing Customer Experience โ Unacceptable Delays Despite Eventual Refund
As a customer, I expect basic reliability, transparency, and accountability from any business I choose to engage withโespecially when it comes to inte...
Misleading $300 Subscription โ No Clear Disclosure
I made a purchase on Italist and was unknowingly charged $300 for something called the โInfinity Membership.โ At no point during checkout was it clear...
DO NOT BUY HERE!
I think this is fraud. I ordered and paid 2 items, I received only one of them (the shipment box was just big enough to hold one, according to the tra...
Horrible experience
Horrible experience , I am waiting for my refund over two...
They stole $700 from me!!!
They took $700 from me! No jacket! No refund! Shame! Order number: LE1-00000167 I never imagined a โluxuryโ platform could treat a customer this way....
Over One Month, No Refund: Return Ignored and No Response
I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the...
Conclusion
Reviews show a pattern of refund delays, limited responsiveness and disputed charges for many customers, while a minority report smooth purchases and helpful updates. Multiple reports mention long wait times for refunds, difficulty obtaining return labels, and a problematic membership/charge experience. If you consider buying from Italist, confirm stock with the boutique, read return and membership terms carefully, and keep tracking and proof-of-delivery records. For payment protection, consider using a card with dispute options and be prepared to escalate with your bank if a refund is not processed.