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We Collect & Analyze Reviews

Italist
Experiences & Reviews

Italist is an online luxury-fashion marketplace that lists designer clothing, shoes and accessories from boutiques, enabling international customers to purchase Italian and global designer brands. The platform aggregates inventory from partner boutiques and offers global shipping options so buyers outside Italy can order boutique-stocked items. Consumers researching Italist often look for details on shipping, returns, fees, authenticity and customer-service handling for cross-border luxury purchases.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 12d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe slow or unhelpful customer service, repeated copyโ€‘paste replies and unresolved refund handling; a small number report helpful interactions.

Share of mentions
19%
Weak
๐Ÿ’ฐ

Value for money

Numerous reviewers report delayed or partial refunds, unexpected fees and disputed charges; a few resolved issues via chargebacks or bank disputes.

Share of mentions
15%
Weak
โšก

User experience

Many customers describe confusing checkout, delayed order processing and difficult returns; a minority praise fast delivery and satisfactory product fit.

Share of mentions
20%
Weak
๐Ÿ”ง

Product quality

Some customers report wrong items, manufacturing defects or authenticity doubts; others describe products as genuine, comfortable and as expected.

Share of mentions
6%
Mixed
๐Ÿ“ž

Communication

Frequent complaints cover slow replies, offline live chat and inconsistent updates from boutiques; a few reviews note clear delivery notifications.

Share of mentions
19%
Weak
โญ

Overall experience

Overall reviewer sentiment leans negative because of refund and communication failures, though a small number report positive buys and service.

Share of mentions
20%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

S
Shannon Jo
trustpilot.com Oct 01, 2025

The website proceeded refund extremelyโ€ฆ

The website proceeded refund extremely slow. The customer service is also ridiculously arrogant and irresponsible by responding me with various reason...

A
Anastasia Plane
trustpilot.com Oct 01, 2025

Scammed for 800โ‚ฌ

Over a month ago I ordered a pair of shoes that didn't fit me. I returned it a few days after I received it. As of now, over a month later, the store...

W
Wayne Spagnol
trustpilot.com Oct 01, 2025

i won the credit card dispute and wasโ€ฆ

DON'T BE FOOLED WITH THEIR MEMBERSHIP FRAUD/SCAM I won the credit card dispute and was refunded Hi Wayne , In regards to your dispute, reference numbe...

D
Dominika Finke
trustpilot.com Oct 01, 2025

I highly recommend this company

I highly recommend this company. I was very satisfied with my purchase and impressed with how we...

e
enviroperfect
trustpilot.com Oct 01, 2025

No Refund

Like others have said here. They canceled my order because it was not in stock. After many Emails back and forth, no refund. As...

D
Diana Grubaya
trustpilot.com Oct 01, 2025

I literally never leave reviews butโ€ฆ

I literally never leave reviews but this place is SUCH a scam. I was looking for shoes for my wedding and ordered a pair from italist. They did not ma...

F
Fadi
trustpilot.com Oct 01, 2025

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER ! The worst shopping experience Iโ€™ve ever had. For almost two months, Iโ€™ve been waiting for a refund for a returned jeans (191โ‚ฌ...

O
Ozlem Emeni
trustpilot.com Oct 01, 2025

Avoid!

Very poor communication, and their claims of shipping things fast and having good contact with their boutiques are gr...

L
Lynsey M
trustpilot.com Oct 01, 2025

They donโ€™t refund you the full amountโ€ฆ

They donโ€™t refund you the full amount of your purchase I paid 260 for sunglasses I understand thereโ€™s shipping fees after 8 w...

A
Alexis
trustpilot.com Oct 01, 2025

You had better love what you purchase

Terrible customer service and a $350 'belt' cost me $70 i...

J
Joselynn Fember
trustpilot.com Oct 01, 2025

Received two right footed Christian Louboutin So Kateโ€ฆ

Ordered Christian Louboutin So Kate 120mm pumps from them and received two right footed shoes, wh...

D
Dilek Alptekin
trustpilot.com Oct 01, 2025

Scam website

Donโ€™t ever buy from here they are a scam I ordered more than a week ago and my item still hasnโ€™t been dispatched an...

J
Janice Tan
trustpilot.com Oct 01, 2025

24/7 customer service is rubbish

After all the hype, I finally decided to try out the Italist. They had a good curation of Brunello Cucinelli items which I was keen to purchase. I ord...

S
SO
trustpilot.com Oct 01, 2025

I would give ZERO stars if I could

I would give ZERO stars if I could Returned my item within the allowed timeframe and delivery confirmed by UPS July 11th. I have repeatedly contacted...

N
Nina Kainz
trustpilot.com Oct 01, 2025

Disappointing Customer Experience โ€“ Unacceptable Delays Despite Eventual Refund

As a customer, I expect basic reliability, transparency, and accountability from any business I choose to engage withโ€”especially when it comes to inte...

R
Raquel Silberberg
trustpilot.com Oct 01, 2025

Misleading $300 Subscription โ€“ No Clear Disclosure

I made a purchase on Italist and was unknowingly charged $300 for something called the โ€œInfinity Membership.โ€ At no point during checkout was it clear...

A
AV
trustpilot.com Oct 01, 2025

DO NOT BUY HERE!

I think this is fraud. I ordered and paid 2 items, I received only one of them (the shipment box was just big enough to hold one, according to the tra...

E
Elena Nadjafova
trustpilot.com Oct 01, 2025

Horrible experience

Horrible experience , I am waiting for my refund over two...

M
Mykola Burak
trustpilot.com Oct 01, 2025

They stole $700 from me!!!

They took $700 from me! No jacket! No refund! Shame! Order number: LE1-00000167 I never imagined a โ€œluxuryโ€ platform could treat a customer this way....

J
JK
trustpilot.com Oct 01, 2025

Over One Month, No Refund: Return Ignored and No Response

I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the...

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Conclusion

Reviews show a pattern of refund delays, limited responsiveness and disputed charges for many customers, while a minority report smooth purchases and helpful updates. Multiple reports mention long wait times for refunds, difficulty obtaining return labels, and a problematic membership/charge experience. If you consider buying from Italist, confirm stock with the boutique, read return and membership terms carefully, and keep tracking and proof-of-delivery records. For payment protection, consider using a card with dispute options and be prepared to escalate with your bank if a refund is not processed.