Reviews show a pattern of refund delays, limited responsiveness and disputed charges for many customers, while a minority report smooth purchases and helpful updates. Multiple reports mention long wait times for refunds, difficulty obtaining return labels, and a problematic membership/charge experience. If you consider buying from Italist, confirm stock with the boutique, read return and membership terms carefully, and keep tracking and proof-of-delivery records. For payment protection, consider using a card with dispute options and be prepared to escalate with your bank if a refund is not processed.
Examples from available reviews (Dec 2021 – Feb 2026).
Warm, comfortable Balmain sweatshirt that arrived quickly with good communication.
“Highly recommended.”
Long-awaited refund never processed and customer service gave repeated copy-paste replies.
“their customer service keeps sending me the exact same copy-paste response”
Charged $300 membership unexpectedly and denied refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Received two right-foot shoes with paint imperfections.
“received two right footed shoes”
Most reviews describe slow or unhelpful customer service, repeated copy‑paste replies and unresolved refund handling; a small number report helpful interactions.
Numerous reviewers report delayed or partial refunds, unexpected fees and disputed charges; a few resolved issues via chargebacks or bank disputes.
Many customers describe confusing checkout, delayed order processing and difficult returns; a minority praise fast delivery and satisfactory product fit.
Some customers report wrong items, manufacturing defects or authenticity doubts; others describe products as genuine, comfortable and as expected.
Frequent complaints cover slow replies, offline live chat and inconsistent updates from boutiques; a few reviews note clear delivery notifications.
Overall reviewer sentiment leans negative because of refund and communication failures, though a small number report positive buys and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer praised prompt, helpful online customer service.
“Your customer service online is EXCELLENT”
Second purchase; delighted with prices, brands, and responsive service.
“Great prices!! Great brands!! Great responsive service”
Item treated as final sale though not clearly labeled, return denied.
“Italist rep said item was final sale BECAUSE it was down”
Reviewer claims the website is fake and warns others.
“This is a Fake website be aware”
Unable to access website and received no support for login issues.
“I cannot get onto their website.”
High return costs and product misrepresentation caused dissatisfaction.
“This company charges you $60.00 to return items”
Customer service responded promptly and resolved the issue.
“My customer service agent was John and he truly is the best!”
Representative was professional, efficient, and communicative.
“Customer service was great, their response was quick”
Reviewer praised the company's customer service.
“great great customer serivice”
Smooth purchase with responsive, thoughtful, and helpful communication.
“I was really impressed with their customer service and communication throughout the entire process.”
Company communicated well and successfully canceled order as requested.
“GREAT communication! I changed my mind about an order”
Returns incurred large deductions for duties and taxes, causing significant loss.
“when I return I got $2087.. it’s $497 so almost $500”
Rizza was responsive and accommodating in customer support.
“Rizza provided top tier customer service support.”
Return handled professionally and promptly; customer recommends Italist.
“I needed to make a return and received help that was professional and prompt”
Bought sunglasses at a great price and received fast, accurate fulfillment.
“I received the sunglasses within 3 days of my purchase”
Responsive support helped locate and receive a misdelivered package.
“Given their responsiveness I will certainly be a frequent customer.”
Customer got a great price and exceptional service.
“I got a great price for a wonderful piece and exceptional customer service!!!”
Customer service assisted with size issue and issued a refund when needed.
“Customer Service went above and beyond to assist me.”
Item never received and refund claim met with excuses.
“Scam scam scam”
Order was received successfully and customer happy.
“Order received successfully 🥰🥰”
Refund was extremely slow and customer service was unhelpful.
“The website proceeded refund extremely slow.”
Returned items not refunded and store provided little information.
“the store still did not refund me for this order”
Credit card dispute was resolved in customer's favor despite membership concerns.
“I won the credit card dispute and was refunded”
Customer was satisfied and praised how company handled needs.
“I highly recommend this company.”
Order canceled and refund not issued despite repeated emails.
“I would never get a refund.”
Return process was difficult and company rejected refund for minor scuff.
“they also emailed me two weeks later saying they can’t accept they return because they saw a scuff on the sole of the shoe?”
Long-awaited refund never processed and customer service gave repeated copy-paste replies.
“their customer service keeps sending me the exact same copy-paste response”
Poor communication and doubts about product authenticity.
“Very poor communication, and their claims of shipping things fast”
Company refunded far less than the original purchase amount.
“all I got refunded was £120”
High return fees reduced the value of a $350 purchase.
“a $350 'belt' cost me $70 in fees to return.”
Received two right-foot shoes with paint imperfections.
“received two right footed shoes”
Order not dispatched and company unresponsive, prompting a chargeback.
“no one is replying to emails and their live chat doesn’t even work.”
Support unavailable and order cancellation failed despite prompt contact.
“their 24/7 chat in an attempt to halt the order before it was accepted, but they were offline.”
Returned item confirmed delivered but refund not processed and no response.
“They have stopped responding to me.”
Order cancelled for out-of-stock and refund took a month after escalation.
“the funds were not returned until July 28”
Charged $300 membership unexpectedly and denied refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Order missing an item and customer service was unresponsive about refund.
“I received only one of them”
Waiting over two months for a refund with no resolution.
“I am waiting for my refund over two months now.”
Order cancelled and promised refund never arrived despite repeated contacts.
“They took $700 from me!”
Wrong item returned and refund not processed after boutique delivery confirmation.
“I still have not received my refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Italist is an online luxury-fashion marketplace that lists designer clothing, shoes and accessories from boutiques, enabling international customers to purchase Italian and global designer brands. The platform aggregates inventory from partner boutiques and offers global shipping options so buyers outside Italy can order boutique-stocked items. Consumers researching Italist often look for details on shipping, returns, fees, authenticity and customer-service handling for cross-border luxury purchases.