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We Collect & Analyze Reviews

IWOOT
Experiences & Reviews

IWOOT (I Want One Of Those) is an online retailer focused on gifts, novelty items and pop-culture merchandise. The site offers a broad catalogue of themed collectibles, homeware and small electronics aimed at shoppers seeking distinctive presents. Customers typically interact via the e-commerce site for product search, checkout, delivery and returns. People researching IWOOT reviews often look for information on delivery performance, refunds, product condition, pricing and website usability.

Overview & Key Metrics

Reviews Analyzed 29
Positive Sentiment 52%
Latest Review 15d
Overall Rating
2.9

Our Analysis

🎯

Service quality

Many reviews describe delayed dispatches, cancelled orders and refund problems; a minority report orders arriving quickly.

Share of mentions
19%
Weak
💰

Value for money

Several customers highlight competitive prices, discounts and good value; a few report discount codes not honored.

Share of mentions
11%
Strong

User experience

Multiple reviewers praise easy ordering, account controls and smooth checkout; a few mention basket or processing frustrations.

Share of mentions
16%
Strong
🔧

Product quality

Most shoppers report well-packed items that arrive intact; isolated complaints note damaged goods or size mismatches.

Share of mentions
11%
Strong
📞

Communication

Several reviews report little or no response to emails/messages and unclear stock updates from the company.

Share of mentions
8%
Weak

Overall experience

Customer experiences are mixed: many positive notes on products and ordering, recurring negative reports about delivery and refunds.

Share of mentions
34%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 29 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025

E
Elliot
trustpilot.com Oct 01, 2025

Bought my daughter a Lego set

Bought my daughter a Lego set. They were considerably cheaper than all other online retailers however only 4* because...

R
Richard Thomas
trustpilot.com Oct 01, 2025

excellent company

excellent company, gre...

T
Tony white
trustpilot.com Oct 01, 2025

I've seen things you people wouldn't believe

iwoot is the perfect place for stocking fillers, one of a kind gifts and...

M
Michael Vermeersch
trustpilot.com Oct 01, 2025

Great finds, great experience, good price

A great go to for when you are stuck for a gift f...

d
dawnbrown04@outlook.com
trustpilot.com Oct 01, 2025

It’s already taking 2 days to process…

It’s already taking 2 days to process my order which still has not been processed...

H
Heather Elliott
trustpilot.com Oct 01, 2025

Great system

Accidentally ordered the wrong item, but he account allowed me to quickly cancel the order an...

N
Neil Puckering
trustpilot.com Oct 01, 2025

Everything is so easy to order

Everything is s...

C
Christopher Wild
trustpilot.com Oct 01, 2025

Returned a Lego set two weeks ago for a…

Returned a Lego set two weeks ago for a refund. No refund, no response from the customer services. Direct messaging locked behind a paywall, absol...

M
Mr.C - Life and Detailing
trustpilot.com Oct 01, 2025

Purchased a Black Panther helmet for my…

Purchased a Black Panther helmet for my brother in laws birthday on the 27thJune, heard nothing so emailed on the 5th July and was told they were havi...

c
customer
trustpilot.com Oct 01, 2025

Great price

Got my items for the best price anywhere and...

V
Vivien Ellis
trustpilot.com Oct 01, 2025

Couldn’t cancel

...

M
Michelle Martin
trustpilot.com Oct 01, 2025

Very easy online ordering service

Very easy online ordering service. Product...

M
Martin
trustpilot.com Oct 01, 2025

A great novelty item if your a fan of…

A great novelty item if your a fan of the film.Transaction of the item was very smooth..Well packaged and arriv...

B
Bethany
trustpilot.com Oct 01, 2025

Item doesn't come in time

Item doesn't come in time. I ordered over 2 weeks ago for a birthday present, it still hasnt been despatched and everytime I have messaged them its "w...

P
Perry Graf
trustpilot.com Oct 01, 2025

Dishonest company.

Dishonest company. After being offered a 10% discount as a new customer I decided to place an order. However, the code would not work. So after conver...

S
Shaaron Phillips
trustpilot.com Oct 01, 2025

On the whole it is good but I wanted to remove an item to…

On the whole it is good but I wanted to remove goods fr...

G
Gayle Valentine
trustpilot.com Oct 01, 2025

CHECK THEM OUT!

Bought random box of 5 Harry Potter wands… omg I got the BEST 5 - but they were packed exactly as they should be & had display case (card...

G
Granny-of-
trustpilot.com Oct 01, 2025

IWOOT is never a disappointment!

Quick, efficient service...I found it pretty easy to find some Father's Day gifts (having forgotten to prepare well ahead of time!)....all looks good...

c
customer
trustpilot.com Oct 01, 2025

Appalling delivery service

Ordered Friday morning. Needed by close of play Tuesday so selected Royal Mail 48. Posted by IWOOT after...

P
Phillip
trustpilot.com Oct 01, 2025

Very fast delivery

Very fast delivery, very smooth transacti...

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Conclusion

Reviews show a clear pattern: many shoppers praise IWOOT for product selection, ease of ordering and competitive pricing, while a sizeable minority report problems with delivery, order cancellations and refunds. Specific examples include customers citing late or non-dispatched Lego orders, cancelled allocations for pre-ordered items, and refund disputes after returned items. Product reports are mostly positive about packaging and condition, but occasional damaged items and size mismatches are mentioned. If you consider buying from IWOOT, weigh reported strengths (selection, price, smooth checkout) against recurring service and communication complaints; document order numbers and retain return postage receipts when disputing refunds.