Reviews Analyzed
29
We Collect & Analyze Reviews
IWOOT
Experiences & Reviews
IWOOT (I Want One Of Those) is an online retailer focused on gifts, novelty items and pop-culture merchandise. The site offers a broad catalogue of themed collectibles, homeware and small electronics aimed at shoppers seeking distinctive presents. Customers typically interact via the e-commerce site for product search, checkout, delivery and returns. People researching IWOOT reviews often look for information on delivery performance, refunds, product condition, pricing and website usability.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
15d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Many reviews describe delayed dispatches, cancelled orders and refund problems; a minority report orders arriving quickly.
Share of mentions
Weak
19%
💰
Value for money
Several customers highlight competitive prices, discounts and good value; a few report discount codes not honored.
Share of mentions
Strong
11%
⚡
User experience
Multiple reviewers praise easy ordering, account controls and smooth checkout; a few mention basket or processing frustrations.
Share of mentions
Strong
16%
🔧
Product quality
Most shoppers report well-packed items that arrive intact; isolated complaints note damaged goods or size mismatches.
Share of mentions
Strong
11%
📞
Communication
Several reviews report little or no response to emails/messages and unclear stock updates from the company.
Share of mentions
Weak
8%
⭐
Overall experience
Customer experiences are mixed: many positive notes on products and ordering, recurring negative reports about delivery and refunds.
Share of mentions
Mixed
34%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 29 verified reviews (November 2021 – October 2025).
IWOOT is never a disappointment!
"Quick, efficient service...I found it pretty easy to find some Father's Day gifts (having forgotten to prepare well ahead of time!)....all looks good..."
Granny-of-
Trustpilot
Oct 01, 2025
Featured for: Positive quick service, product quality
Item doesn't come in time
"Item doesn't come in time. I ordered over 2 weeks ago for a birthday present, it still hasnt been despatched and everytime I have messaged them its "w..."
Bethany
Trustpilot
Oct 01, 2025
Featured for: Delayed dispatch, stock and communications
Returned a Lego set two weeks ago for a…
"Returned a Lego set two weeks ago for a refund. No refund, no response from the customer services. Direct messaging locked behind a paywall, absol..."
Christopher Wild
Trustpilot
Oct 01, 2025
Featured for: Refund refused; no customer response
Desk Lamp
"If you're thinking about ordering from this company, don't. They rip people off and will not deliver what they promise. Then do not respond to emails or phone calls and refuse to refund you. They eventually sent me a broken light and refused to refund me. I have tried numerous times to contact this company via phone, email and the contact us form on their website, without success. I have also tried to file a complaint with the BBB and have opened a dispute with my credit card company. I hope all of you who have been ripped off by this company will do the same."
John Williams
Collected.reviews
Nov 17, 2021
Featured for: Broken item; refund and contact failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 29 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025
E
Elliot
trustpilot.com
Oct 01, 2025
Bought my daughter a Lego set
Bought my daughter a Lego set. They were considerably cheaper than all other online retailers however only 4* because...
R
Richard Thomas
trustpilot.com
Oct 01, 2025
excellent company
excellent company, gre...
T
Tony white
trustpilot.com
Oct 01, 2025
I've seen things you people wouldn't believe
iwoot is the perfect place for stocking fillers, one of a kind gifts and...
M
Michael Vermeersch
trustpilot.com
Oct 01, 2025
Great finds, great experience, good price
A great go to for when you are stuck for a gift f...
d
dawnbrown04@outlook.com
trustpilot.com
Oct 01, 2025
It’s already taking 2 days to process…
It’s already taking 2 days to process my order which still has not been processed...
H
Heather Elliott
trustpilot.com
Oct 01, 2025
Great system
Accidentally ordered the wrong item, but he account allowed me to quickly cancel the order an...
N
Neil Puckering
trustpilot.com
Oct 01, 2025
Everything is so easy to order
Everything is s...
C
Christopher Wild
trustpilot.com
Oct 01, 2025
Returned a Lego set two weeks ago for a…
Returned a Lego set two weeks ago for a refund. No refund, no response from the customer services. Direct messaging locked behind a paywall, absol...
M
Mr.C - Life and Detailing
trustpilot.com
Oct 01, 2025
Purchased a Black Panther helmet for my…
Purchased a Black Panther helmet for my brother in laws birthday on the 27thJune, heard nothing so emailed on the 5th July and was told they were havi...
c
customer
trustpilot.com
Oct 01, 2025
Great price
Got my items for the best price anywhere and...
V
Vivien Ellis
trustpilot.com
Oct 01, 2025
Couldn’t cancel
...
M
Michelle Martin
trustpilot.com
Oct 01, 2025
Very easy online ordering service
Very easy online ordering service. Product...
M
Martin
trustpilot.com
Oct 01, 2025
A great novelty item if your a fan of…
A great novelty item if your a fan of the film.Transaction of the item was very smooth..Well packaged and arriv...
B
Bethany
trustpilot.com
Oct 01, 2025
Item doesn't come in time
Item doesn't come in time. I ordered over 2 weeks ago for a birthday present, it still hasnt been despatched and everytime I have messaged them its "w...
P
Perry Graf
trustpilot.com
Oct 01, 2025
Dishonest company.
Dishonest company. After being offered a 10% discount as a new customer I decided to place an order. However, the code would not work. So after conver...
S
Shaaron Phillips
trustpilot.com
Oct 01, 2025
On the whole it is good but I wanted to remove an item to…
On the whole it is good but I wanted to remove goods fr...
G
Gayle Valentine
trustpilot.com
Oct 01, 2025
CHECK THEM OUT!
Bought random box of 5 Harry Potter wands… omg I got the BEST 5 - but they were packed exactly as they should be & had display case (card...
G
Granny-of-
trustpilot.com
Oct 01, 2025
IWOOT is never a disappointment!
Quick, efficient service...I found it pretty easy to find some Father's Day gifts (having forgotten to prepare well ahead of time!)....all looks good...
c
customer
trustpilot.com
Oct 01, 2025
Appalling delivery service
Ordered Friday morning. Needed by close of play Tuesday so selected Royal Mail 48. Posted by IWOOT after...
P
Phillip
trustpilot.com
Oct 01, 2025
Very fast delivery
Very fast delivery, very smooth transacti...
Conclusion
Reviews show a clear pattern: many shoppers praise IWOOT for product selection, ease of ordering and competitive pricing, while a sizeable minority report problems with delivery, order cancellations and refunds. Specific examples include customers citing late or non-dispatched Lego orders, cancelled allocations for pre-ordered items, and refund disputes after returned items. Product reports are mostly positive about packaging and condition, but occasional damaged items and size mismatches are mentioned. If you consider buying from IWOOT, weigh reported strengths (selection, price, smooth checkout) against recurring service and communication complaints; document order numbers and retain return postage receipts when disputing refunds.