Reviews show a clear pattern: many shoppers praise IWOOT for product selection, ease of ordering and competitive pricing, while a sizeable minority report problems with delivery, order cancellations and refunds. Specific examples include customers citing late or non-dispatched Lego orders, cancelled allocations for pre-ordered items, and refund disputes after returned items. Product reports are mostly positive about packaging and condition, but occasional damaged items and size mismatches are mentioned. If you consider buying from IWOOT, weigh reported strengths (selection, price, smooth checkout) against recurring service and communication complaints; document order numbers and retain return postage receipts when disputing refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick and efficient service with good quality gifts and reliable experience.
“Quick, efficient service...”
Item not dispatched for over two weeks and customer service unhelpful.
“Item doesn't come in time.”
Returned item but received no refund or customer service response.
“No refund, no response from the customer services.”
They received a broken lamp and customer service refused refunds.
“They eventually sent me a broken light and refused to refund me.”
Many reviews describe delayed dispatches, cancelled orders and refund problems; a minority report orders arriving quickly.
Several customers highlight competitive prices, discounts and good value; a few report discount codes not honored.
Multiple reviewers praise easy ordering, account controls and smooth checkout; a few mention basket or processing frustrations.
Most shoppers report well-packed items that arrive intact; isolated complaints note damaged goods or size mismatches.
Several reviews report little or no response to emails/messages and unclear stock updates from the company.
Customer experiences are mixed: many positive notes on products and ordering, recurring negative reports about delivery and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Items remained processing past expected delivery and support didn't reply.
“they are still showing processing”
Customer could not cancel an unfulfilled order despite contract not complete.
“Unable to cancel order - there are no cancellable products”
Received contradictory dispatch and delivery dates causing confusion.
“Received an email saying my product was now dispatched and expected December 6th.”
Refund request was ignored and later ignored when items shipped.
“I emailed asking for a refund as the pillows would arrive too late”
Cheaper prices but delivery took longer than quoted and wasn't dispatched.
“delivery took longer than they quoted”
Excellent company with a great range of stock to choose from.
“excellent company, great stock to choose from”
Describes IWOOT as a great site for unique stocking filler gifts.
“iwoot is the perfect place for stocking fillers”
Useful site for finding original gifts at good prices.
“Original, good price,”
Order processing delayed, risking birthday gift not arriving on time.
“It’s already taking 2 days to process my order”
Website allowed quick cancellation and reorder, easy and helpful.
“Really helpful and easy to use.”
Ordering process is very easy to use.
“Everything is so easy to order”
Returned item but received no refund or customer service response.
“No refund, no response from the customer services.”
Order cancelled after supplier issues; item still listed for sale.
“they can’t allocate my order so cancelled it!”
Received items at the best price plus an extra £10 discount.
“Got my items for the best price anywhere”
Unable to cancel my recent order.
“Couldn’t cancel”
Ordering was easy and product arrived swiftly.
“Product arrived swiftly.”
Item arrived well packaged and undamaged but smaller than expected.
“Well packaged and arrived unscathed.”
Item not dispatched for over two weeks and customer service unhelpful.
“Item doesn't come in time.”
Discount code failed and company refused promised refund.
“Dishonest company.”
Generally good site but removing items from basket was tricky.
“found it a bit tricky to do so.”
Received well-packed Harry Potter wands, excellent value and collectible condition.
“Excellent value & this is one of my go to websites for fantastic stuff”
Quick and efficient service with good quality gifts and reliable experience.
“Quick, efficient service...”
Delivery posted too late, causing missed birthday delivery.
“Appalling delivery service”
Very fast delivery, smooth transaction, and good price.
“Very fast delivery, very smooth transaction.”
Discount code failed and promised refund was not provided.
“I requested the 10% refund only to be told they would not refund me!”
Company didn't send ordered item and cancelled the order when queried.
“They don’t send your item and when you query it they cancel your order”
Board game arrived quickly, well packaged, and delivery updates provided.
“It came within 5 days and was extremely well packaged.”
Late delivery, partial unexplained refund, and poor customer service.
“have received a partial refund with no explanation”
Order still awaiting dispatch 12 days after purchase.
“I'm still waiting for the order to be dispatched 12 days later.”
Items shown as in stock could still be ordered despite lack of inventory.
“Advertising items for sale that they do not have in stock”
Order marked dispatched but not received; company unresponsive.
“Abominable customer service.”
Parcel supposedly delivered by Evri but never received at home.
“we were at home but never received the parcel”
Rugs arrived in three weeks and were excellent quality.
“Excellent quality very happy with them.”
Refund promised within days never received after prolonged delay.
“I still have not been refunded.”
Telescope didn't show images and seller never provided instructions or support.
“Several adults tried setting it up but couldn’t see any images at all.”
Faulty electric scooter and difficulty obtaining return or refund.
“absolute waste of money faulty”
Game sold missing a part and seller never responded to contact.
“it was missing the little hammer to knock out the blocks.”
Order included out-of-stock items and promised refund never received.
“You have zero chance of being able to speak to anyone.”
Item could not be sourced after repeated delivery issues and messages.
“they can no longer source the gift set.”
Receiving unsolicited emails from IWOOT despite having no account.
“I constantly receive emails from them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
IWOOT (I Want One Of Those) is an online retailer focused on gifts, novelty items and pop-culture merchandise. The site offers a broad catalogue of themed collectibles, homeware and small electronics aimed at shoppers seeking distinctive presents. Customers typically interact via the e-commerce site for product search, checkout, delivery and returns. People researching IWOOT reviews often look for information on delivery performance, refunds, product condition, pricing and website usability.