Customers often mention fast delivery, helpful customer service, and well-made dresses and knitwear. Several shoppers point to inconsistent sizing and hard-to-follow size charts. Some reviews also mention missing or damaged items and refunds that were late or never sorted. Overall, feedback highlights strong delivery and support, alongside repeated issues with fit and order fulfillment.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Many reviewers highlight quick shipping, easy exchanges, and staff who sort out order problems. Several describe smooth returns and replacement parcels arranged through customer service. A smaller but repeating set of reviews mentions delayed refunds, missing deliveries, or damaged items that were not put right.
Many comments connect good fabric and stitching with fair prices for dresses and knitwear. Some shoppers specifically describe the items as good value based on fit and material. A small number say the quality fell short of the price they paid.
Customers often say ordering on the website is simple, and packaging looks good. Several reviews criticise the size charts and describe uneven fit, especially around bust and overall body measurements. Many also note returns are quick and easy.
Several reviews praise the material quality, warm outerwear, and neat stitching. A clear subset reports thin fabric, weak sewing, missing accessories, or items arriving damaged. These complaints appear often enough to point to gaps in quality control and dispatch checks.
Direct comments about communication are uncommon. Most contact feedback sits within service reviews that mention quick replies and problems being solved. A minority report emails going unanswered and refund updates stalling.
Many customers report a good experience, driven by speedy delivery and helpful support. More negative reviews focus on refunds that were not resolved, damaged or incomplete orders, and sizing issues. Taken together, feedback suggests mostly positive shopping experiences, with notable problems around fulfillment and fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Damaged jacket, delayed delivery, and refused delivery refund.
“Jacket came damaged.”
Damaged jacket, delayed delivery, and refused delivery refund.
“Jacket came damaged.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Good quality, true-to-size dress, with misdelivered parcel redirected by customer care.
“Lovely dress, good quality, true to size, would recommend.”
Good quality, true-to-size dress, with misdelivered parcel redirected by customer care.
“Lovely dress, good quality, true to size, would recommend.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Excellent customer service and good quality clothing.
“Excellent customer service and good quality clothing.”
Excellent customer service and good quality clothing.
“Excellent customer service and good quality clothing.”
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Dress arrived without advertised belt, making the reviewer feel deceived.
“Your dress did not have a belt as advertised”
Dress arrived without advertised belt, making the reviewer feel deceived.
“Your dress did not have a belt as advertised”
Order arrival and packaging were fabulous.
“Fabulous arrival and packaging.”
Order arrival and packaging were fabulous.
“Fabulous arrival and packaging.”
Order process demonstrated speed and efficiency.
“Speed and efficiency”
Order process demonstrated speed and efficiency.
“Speed and efficiency”
Coat was well made and warm but returned for being too big.
“The coat was well made and so warm”
Coat was well made and warm but returned for being too big.
“The coat was well made and so warm”
Reviewer asks to remove a review posted to the wrong company.
“please remove the review I placed for Izabel London”
Reviewer asks to remove a review posted to the wrong company.
“please remove the review I placed for Izabel London”
Ordered two sizes and found the return process and refund excellent.
“the return process and refund was great”
Ordered two sizes and found the return process and refund excellent.
“the return process and refund was great”
Very quick delivery and the reviewer loved the items.
“Very quick delivery loved my items”
Very quick delivery and the reviewer loved the items.
“Very quick delivery loved my items”
Size charts were inaccurate, but returns and refund were quick.
“Your size charts appear to be way out !”
Size charts were inaccurate, but returns and refund were quick.
“Your size charts appear to be way out !”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Quality clothes and fast delivery made a great first purchase.
“The clothes fit perfectly and look amazing.”
Customer service quickly replaced a wrongly sized item.
“My request was very quickly and efficiently dealt with”
Comfortable, age-suitable styles provided a positive experience.
“really good comfortable styles to suit all ages thank you”
Wide style range, good quality, quick delivery, and easy returns.
“Quick delivery and really easy returns.”
Comfortable, well-made tunic dresses and easy online ordering experience.
“My order came promptly, well packaged in a lovely bag.”
Customer service responded quickly and provided a returns label.
“Fantastic customer service”
High-quality, feminine dresses with fast delivery and attractive packaging.
“Fantastic quality of all their clothes.”
Prompt delivery, well packed, and good quality for the price.
“Good quality and value for money.”
Efficient service with easy returns, quick refund, and voucher.
“Very efficient and quick service.”
Ordering was easy but sizing guide confusing and material scratchy.
“I found the sizing guide baffling.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Izabel London is a womenswear brand selling dresses, tops, knitwear, and outerwear. It offers its collections through its online store and selected retail partners. The range typically covers occasion dresses, casual tunics, cardigans, and coats in multiple sizes. The website shows product photos and detailed listings to support online shopping. Izabel London targets customers looking for contemporary women’s clothing in the UK and overseas markets.