Reviews Analyzed
21
We Collect & Analyze Reviews
Izabel London
Experiences & Reviews
Izabel London is a UK-based womenswear label selling ready-to-wear clothing online, with a focus on dresses and casual styles. People searching reviews often look for information about sizing, delivery, returns and customer service when evaluating this brand.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, easy returns and prompt handling of issues; a minority describe delayed or disputed refunds.
Share of mentions
Strong
22%
💰
Value for money
Many customers describe reasonable prices and good value; a smaller set complain about items feeling overpriced or poor value.
Share of mentions
Strong
10%
⚡
User experience
Several reviewers found the website and checkout easy to use, citing clear filters and straightforward ordering and returns instructions.
Share of mentions
Strong
6%
🔧
Product quality
A majority praise fit, fabric and finish on dresses and tunics, but multiple recent reports note thin materials, creasing or stitching issues.
Share of mentions
Mixed
23%
📞
Communication
Many reviews mention prompt, helpful responses from customer service when sizing or returns questions arise; some reviewers say messages went unanswered.
Share of mentions
Strong
13%
⭐
Overall experience
Overall sentiment skews positive with repeat recommendations for style and service, though a subset experienced refund or quality problems.
Share of mentions
Strong
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – October 2025).
"I recently purchased from Izabel London online and was extremely satisfied with my experience! Their website offers a wide variety of trendy clothing for women at affordable prices. I found it easy to navigate and search for specific items using their filters. What stood out to me the most, aside from the great selection, was the quality of their clothing. The materials used were of high quality and the stitching was impeccable. My purchase arrived quickly and was packaged beautifully as well. In terms of customer service, I had a question about sizing and reached out to them through their contact form on the website. They responded promptly with helpful information that allowed me to make an informed decision about which size would work best for me. Overall, I highly recommend shopping from Izabel London if you're looking for stylish yet affordable women's fashion online."
Danyka
Collected.reviews
Dec 07, 2022
Featured for: Detailed praise of UX, product, service
As other reviews have said, difficulty with refund
"Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open..."
SK
Trustpilot
Oct 01, 2025
Featured for: Refund delay; PayPal claim reported
Brilliant Customer Care
"I have recently ordered quite a few dresses and unfortunately I ordered the incorrect size and had to reorder smaller sizes and return the large ones...."
Fiona S
Trustpilot
Oct 01, 2025
Featured for: Shows helpful returns and customer care
I have been a fan of this company for…
"I have been a fan of this company for years but the last few items I have bought have not been to my usual expec..."
Rosamarie Jessett
Trustpilot
Oct 01, 2025
Featured for: Recent negative: thin materials, poor sewing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Ms S Khan
trustpilot.com
Oct 01, 2025
Great first time purchase
I was very impressed with the quality of the clothes and the quick delivery service. This was my first purchase and I am so happ...
V
Vivien Clegg
trustpilot.com
Oct 01, 2025
Good, affordable and stylish British clothing with good customer service.
I have always liked the clothing Izabel has on offer but recently when I ordered a couple of items, unfortunately, one was wrongly sized so I h...
c
customer
trustpilot.com
Oct 01, 2025
really good comfortable styles to suit…
really good comfortable styl...
T
Tara Fox
trustpilot.com
Oct 01, 2025
LOTS OF CHOICE OF CLOTHING…
I love all the styles and ranges of clothing's available Quick delivery and really easy returns. Cloth...
A
Asta
trustpilot.com
Oct 01, 2025
I bought one of Izabel London tunic…
I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfe...
N
Neil
trustpilot.com
Oct 01, 2025
Customer Service Spot On
Ordered a dress which unfortunately didn't fit. I tried to download returns label but was having problems....
P
Pauline Collins
trustpilot.com
Oct 01, 2025
Izabel Of London Fantastic quality & Style Clothing For Women.
Izabel Of London Fantastic quality of all their clothes. I particularly like their dresses so feminine , midi maxi, and the colours I love colour, for...
M
Miss Janine Moon
trustpilot.com
Oct 01, 2025
Smart looking skirt
Prompt delivery, well packed. G...
M
Margaret Bradshaw
trustpilot.com
Oct 01, 2025
Very efficient and quick service
Very efficient and quick service. The dresses weren’t suitable but the return process was easy...
C
Chris Pearce
trustpilot.com
Oct 01, 2025
Easy ordering, but
Easy ordering, but I found the sizing guide baffling. Have re...
j
julie fish
trustpilot.com
Oct 01, 2025
Beautiful product
Beautiful product. Goo...
Z
Zainab Natiq
trustpilot.com
Oct 01, 2025
Not good experience at all as experience
Not good experience at all. I ordered via Matalan, the quality very bad and over priced, I requested refund, however they sent me QR code of delivery...
H
Hazel
trustpilot.com
Oct 01, 2025
Quick and easy
For someone who very rarely orders anything online, I found the website and placing an order really easy to...
S
SK
trustpilot.com
Oct 01, 2025
As other reviews have said, difficulty with refund
Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open...
M
Meera Vaja
trustpilot.com
Oct 01, 2025
Thank you for my dress
Thank you for my dress. It’s beautiful. Somehow the first order went missing but I finally...
E
Emma Cooper-Jones
trustpilot.com
Oct 01, 2025
OMG love the dress
OMG what a great company. Customer service outstanding, quick delive...
J
Jackie Linnane
trustpilot.com
Oct 01, 2025
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the di...
L
Lady in Dorset
trustpilot.com
Oct 01, 2025
Recommend with 5*****
Ordering is easy, delivery is prompt, goods ar...
F
Fiona S
trustpilot.com
Oct 01, 2025
Brilliant Customer Care
I have recently ordered quite a few dresses and unfortunately I ordered the incorrect size and had to reorder smaller sizes and return the large ones....
R
Rosamarie Jessett
trustpilot.com
Oct 01, 2025
I have been a fan of this company for…
I have been a fan of this company for years but the last few items I have bought have not been to my usual expec...
Conclusion
Customer reviews frequently note quick delivery, easy ordering and an effective returns process. Many buyers praise dress fit, fabric and overall value for money. However, several reviews describe refund delays, delivery disputes or inconsistent garment quality (thin fabric, creasing or stitching problems). If you are concerned about refunds or lost parcels, reviewers referenced using PayPal or bank chargeback routes when issues arose.