Customer reviews frequently note quick delivery, easy ordering and an effective returns process. Many buyers praise dress fit, fabric and overall value for money. However, several reviews describe refund delays, delivery disputes or inconsistent garment quality (thin fabric, creasing or stitching problems). If you are concerned about refunds or lost parcels, reviewers referenced using PayPal or bank chargeback routes when issues arose.
Examples from available reviews (Dec 2022 – Feb 2026).
Purchased clothing was high quality and arrived quickly and well-packaged.
“The materials used were of high quality and the stitching was impeccable.”
Order not received and refund delayed, causing payment dispute.
“Order not received and they are delaying the refund”
Helpful customer service and easy returns resolved sizing mistakes.
“The returns service is excellent and very easy to use.”
Recent items had thin materials and poor sewing quality.
“Materials have been too thin and sewing is shoddy.”
Most reviewers report fast delivery, easy returns and prompt handling of issues; a minority describe delayed or disputed refunds.
Many customers describe reasonable prices and good value; a smaller set complain about items feeling overpriced or poor value.
Several reviewers found the website and checkout easy to use, citing clear filters and straightforward ordering and returns instructions.
A majority praise fit, fabric and finish on dresses and tunics, but multiple recent reports note thin materials, creasing or stitching issues.
Many reviews mention prompt, helpful responses from customer service when sizing or returns questions arise; some reviewers say messages went unanswered.
Overall sentiment skews positive with repeat recommendations for style and service, though a subset experienced refund or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful product with good prices and generous fits.
“Beautiful product.”
Poor product quality and unresolved refund problems with no response.
“Bad costumer service.”
Website and ordering were easy, and delivery was prompt and well packaged.
“My order arrived quickly and in a beautiful bag”
Order not received and refund delayed, causing payment dispute.
“Order not received and they are delaying the refund”
Missing first parcel but replacement arrived quickly; great customer service.
“customer services was great.”
Outstanding customer service, quick delivery, and a great dress.
“Customer service outstanding, quick delivery”
Customer service applied a missed discount and delivery was prompt.
“they applied the discount the same day !”
Easy ordering, prompt delivery, good quality, and straightforward returns.
“Ordering is easy, delivery is prompt”
Helpful customer service and easy returns resolved sizing mistakes.
“The returns service is excellent and very easy to use.”
Recent items had thin materials and poor sewing quality.
“Materials have been too thin and sewing is shoddy.”
I recently purchased from Izabel London online and was extremely satisfied with my experience! Their website offers a wide variety of trendy clothing for women at affordable prices. I found it easy to navigate and search for specific items using their filters.
What stood out to me the most, aside from the great selection, was the quality of their clothing. The materials used were of high quality and the stitching was impeccable. My purchase arrived quickly and was packaged beautifully as well.
In terms of customer service, I had a question about sizing and reached out to them through their contact form on the website. They responded promptly with helpful information that allowed me to make an informed decision about which size would work best for me.
Overall, I highly recommend shopping from Izabel London if you're looking for stylish yet affordable women's fashion online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Izabel London is a UK-based womenswear label selling ready-to-wear clothing online, with a focus on dresses and casual styles. People searching reviews often look for information about sizing, delivery, returns and customer service when evaluating this brand.