Customer reviews frequently note quick delivery, easy ordering and an effective returns process. Many buyers praise dress fit, fabric and overall value for money. However, several reviews describe refund delays, delivery disputes or inconsistent garment quality (thin fabric, creasing or stitching problems). If you are concerned about refunds or lost parcels, reviewers referenced using PayPal or bank chargeback routes when issues arose.
Examples from available reviews (Dec 2022 – Feb 2026).
Purchased clothing was high quality and arrived quickly and well-packaged.
“The materials used were of high quality and the stitching was impeccable.”
Order not received and refund delayed, causing payment dispute.
“Order not received and they are delaying the refund”
Helpful customer service and easy returns resolved sizing mistakes.
“The returns service is excellent and very easy to use.”
Recent items had thin materials and poor sewing quality.
“Materials have been too thin and sewing is shoddy.”
Most reviewers report fast delivery, easy returns and prompt handling of issues; a minority describe delayed or disputed refunds.
Many customers describe reasonable prices and good value; a smaller set complain about items feeling overpriced or poor value.
Several reviewers found the website and checkout easy to use, citing clear filters and straightforward ordering and returns instructions.
A majority praise fit, fabric and finish on dresses and tunics, but multiple recent reports note thin materials, creasing or stitching issues.
Many reviews mention prompt, helpful responses from customer service when sizing or returns questions arise; some reviewers say messages went unanswered.
Overall sentiment skews positive with repeat recommendations for style and service, though a subset experienced refund or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Damaged jacket, delayed delivery, and refused delivery refund.
“Jacket came damaged.”
Damaged jacket, delayed delivery, and refused delivery refund.
“Jacket came damaged.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Good quality, true-to-size dress, with misdelivered parcel redirected by customer care.
“Lovely dress, good quality, true to size, would recommend.”
Good quality, true-to-size dress, with misdelivered parcel redirected by customer care.
“Lovely dress, good quality, true to size, would recommend.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Excellent customer service and good quality clothing.
“Excellent customer service and good quality clothing.”
Excellent customer service and good quality clothing.
“Excellent customer service and good quality clothing.”
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Dress arrived without advertised belt, making the reviewer feel deceived.
“Your dress did not have a belt as advertised”
Dress arrived without advertised belt, making the reviewer feel deceived.
“Your dress did not have a belt as advertised”
Order arrival and packaging were fabulous.
“Fabulous arrival and packaging.”
Order arrival and packaging were fabulous.
“Fabulous arrival and packaging.”
Order process demonstrated speed and efficiency.
“Speed and efficiency”
Order process demonstrated speed and efficiency.
“Speed and efficiency”
Coat was well made and warm but returned for being too big.
“The coat was well made and so warm”
Coat was well made and warm but returned for being too big.
“The coat was well made and so warm”
Reviewer asks to remove a review posted to the wrong company.
“please remove the review I placed for Izabel London”
Reviewer asks to remove a review posted to the wrong company.
“please remove the review I placed for Izabel London”
Ordered two sizes and found the return process and refund excellent.
“the return process and refund was great”
Ordered two sizes and found the return process and refund excellent.
“the return process and refund was great”
Very quick delivery and the reviewer loved the items.
“Very quick delivery loved my items”
Very quick delivery and the reviewer loved the items.
“Very quick delivery loved my items”
Size charts were inaccurate, but returns and refund were quick.
“Your size charts appear to be way out !”
Size charts were inaccurate, but returns and refund were quick.
“Your size charts appear to be way out !”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Quality clothes and fast delivery made a great first purchase.
“The clothes fit perfectly and look amazing.”
Customer service quickly replaced a wrongly sized item.
“My request was very quickly and efficiently dealt with”
Comfortable, age-suitable styles provided a positive experience.
“really good comfortable styles to suit all ages thank you”
Wide style range, good quality, quick delivery, and easy returns.
“Quick delivery and really easy returns.”
Comfortable, well-made tunic dresses and easy online ordering experience.
“My order came promptly, well packaged in a lovely bag.”
Customer service responded quickly and provided a returns label.
“Fantastic customer service”
High-quality, feminine dresses with fast delivery and attractive packaging.
“Fantastic quality of all their clothes.”
Prompt delivery, well packed, and good quality for the price.
“Good quality and value for money.”
Efficient service with easy returns, quick refund, and voucher.
“Very efficient and quick service.”
Ordering was easy but sizing guide confusing and material scratchy.
“I found the sizing guide baffling.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Izabel London is a UK-based womenswear label selling ready-to-wear clothing online, with a focus on dresses and casual styles. People searching reviews often look for information about sizing, delivery, returns and customer service when evaluating this brand.