J.Crew
Reviews & Experiences
We've collected and analyzed customer feedback for J.Crew to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jul 2017 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · yelp.com (20) · Reviews (19) · Quotes shortened · As of: February 2026
Discount removed and address not recognized causing frustration.
“Erased discount, did not recognize my correct address”
Return resulted in store credit instead of refund for a gift.
“I was not able to get a refund but a store credit!”
Employees are welcoming and the selection and deals are great.
“The employees are always welcoming!”
Store organized with non-overbearing associates and good discounts.
“Nicely organized store”
Good selection, helpful customer service, and easy returns.
“No hassle with returns and exchanges.”
Large factory store with wide assortment and frequent sales.
“wide assortment of items and great sales.”
Store offers higher quality items than typical low-end retailers.
“You can find really nice things!”
Chinos are affordable, fit well, and hold up over time.
“I think J Crew makes the best chinos at their price.”
Clothing quality was horrible and shipping issues occurred.
“Horrible quality, clothing drapes .”
Good selection but slow checkout and mediocre service.
“Meh service and staff.”
Employees socialized while long checkout lines caused delays.
“proceeded to chat while there was a long checkout line.”
Outlet store had strong selection, helpful staff, and substantial discounts.
“huge savings up to 70% off.”
Convenient store with good size range and ability to try items in-store.
“J.Crew Mercantile is one of my go to stores”
Clean store with varied items and good clearance deals.
“The store is nice and clean.”
Excellent customer service from Ratana D, very helpful and knowledgeable.
“She was incredibly helpful and knowledgeable”
Reviewer found prices extremely high for basic items.
“SOOO expensive!!!!”
Helpful staff and significant sales make the store worth visiting.
“The staff is really helpful.”
Express shipping delayed; return and billing issues required long calls.
“Paid for express and took 10 days”
Convenient, well-maintained store with good clothing selection and value.
“The store itself is well-maintained and cleanly laid out.”
Partial refund received instead of full amount after returns.
“I only received £47.50!”
High return fees and confusing sizing feel like a scam.
“Company is one big scam.”
Reviewer described the store and clothing as great.
“Great store and great clothings”
Clean store with outstanding managers and associates.
“The managers and the associates are both incredible!!”
Store neat and friendly staff, but selection was limited.
“very neat and organized”
Reviewer loves classic, fashionable clothing and frequent new styles.
“Love classic clothing.”
Wide range of sizes and items suitable for wardrobe refreshes.
“they have a range of sizes for men, women and kids”
Discount failed and customer service was poor with inconsistent responses.
“very POOR customer service..”
Did not receive promised discount codes and experienced poor customer service.
“The customer engagement and service is the worst out there.”
Rude in-store manager and costly unexpected return charges online.
“I have had two horrible experiences with J. Crew”
Multiple online orders failed to arrive despite tracking showing delivery.
“I have only received my orders 3 times.”
Limited selection and staff failed to engage customers properly.
“a lady came near us, looked at us and then walked away”
Sales associate was dismissive and rude during shopping visit.
“she was dismissive and rude”
Clothing quality was poor and returns required paid shipping to corporate.
“Their clothes suck and are over priced.”
Website is glitchy and checkout process is confusing and frustrating.
“Shopping on Jcrew factory website is painful!! OMG, I hate it.”
Prices and rewards change unexpectedly and product quality is poor.
“you are charged a different price once you pay”
Order charged but never received; no tracking or status provided.
“Worst customer experience ever.”
Wrong item sent and customer forced to pay return shipping.
“they wanted ME to pay for shipping to return the incorrect item”
Multiple customer service channels failed, leaving no way to get help.
“J. Crew - zero customer support”
Store associate spoke rudely and made disrespectful comments.
“told me not make a mess”
Staff were attentive and energetic, creating a seamless shopping experience.
“Jill and Shena from the Lenox location in Atlanta,Ga were absolutely amazing!!!!”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About J.Crew
We've collected and analyzed customer feedback for J.Crew to provide you with unbiased insights.