J.Crew
Reviews & Experiences
We've collected and analyzed customer feedback for J.Crew to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jul 2017 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · yelp.com (20) · Reviews (19) · Quotes shortened · As of: February 2026
Employee Jignasaben is consistently kind and helpful at outlet store.
“She is so kind and helpful to me”
Difficult refund process; warns against buying online.
“They make it impossible to get your money back”
Jacob W. at the outlet was very helpful.
“Jacob W. from the north point outlet store was great and so helpful!!”
Unable to cancel order due to delayed confirmation and out-of-stock notice.
“the item is out of stock.”
Non-returnable boots had cheap leather and poor quality.
“The leather is so cheap”
Shipping takes too long and USPS delivery is unsatisfactory.
“it’s not good enough to take a week to ship stock items”
Loved the dress, sizing runs large, and it was purchased on sale.
“I love the J crew Lavender paisley cotton halter dress”
Late and damaged blazer shipments caused missing outfit for graduation.
“NEVER SHOPPING JCREW AGAIN!!”
Billing error led to late fee and contentious customer service call.
“Horrible experience with Michelle, Supervisor at 888-428-8810 (billing info).”
Appreciates petite sizing and classic clothing styles.
“Love their petite options, and their classic styles.”
Holiday sale prices with fast shipping.
“Great holiday sales with speedy shipping!”
Clothes fit well and are reasonably priced.
“Nice fitting clothes at a reasonable price”
Website was easy to use; US shipping was free and fast.
“Easy to use website.”
Customer service and shipping were quick.
“Quick customer service and shipping”
Products are well-made and available in my size within budget.
“The product are well.made, they have size to fit me that's right in my budget”
Long Black Friday line with limited registers and unhelpful manager.
“Manager: you are going to have to wait in line.”
30% off both regular and sale items with free shipping.
“They were offering 30% off not only regular priced items but also sale.”
Sale reductions, quick delivery, and good quality clothing.
“Good reductions on sale items.”
Customer service handled a shoe exchange promptly with next-day shipping.
“Their customer service is always on point.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About J.Crew
We've collected and analyzed customer feedback for J.Crew to provide you with unbiased insights.