The sampled reviews show a mix of experiences but skew negative on core e-commerce practices: many customers report slow or missing shipments, difficult return processes and concerns about material quality. Some reviewers do report positive experiences, especially with certain pullovers and responsive staff in isolated cases. If you plan to purchase, review the current return and refund terms carefully, request sizing details before ordering, and allow extra lead time for delivery. Retain order confirmations and consider payment protections if you are concerned about returns or shipment problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery, accurate orders, good prices, and overall positive shopping experience.
“the whole experience was amazing.”
Happy with high-quality sweatshirt and responsive customer service.
“I LOVE my Christmas sweatshirt (Be Merry and Bright) and the quality, which is very high.”
Requested return immediately but received only store credit and no response.
“I was told I could ONLY return the item for store credit”
Order didn't ship on time and customer service was unresponsive.
“Their customer service responded that a shipping label had been printed.”
Most reviewers report problems with returns, refunds and support responsiveness; a minority describe fast, correct orders and helpful service.
Many customers feel prices do not match product quality or return outcomes; a small number describe reasonable prices for specific items.
Frequent reports of slow or undelivered items, missing size charts and broken return links; some buyers report smooth, timely purchases.
Numerous complaints mention cheap materials, inaccurate colors and sizing inconsistencies; several reviews praise specific pullovers as good quality.
Multiple reviewers describe non-responsive or inconsistent customer support and disputed refunds; a few note prompt, professional replies.
Overall sentiment in these reviews is largely negative, centered on returns, shipping and quality; a minority of shoppers report positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cardigan felt paper thin with glued-on graphic and overpriced.
“The cardigan is literally paper thin and looks like the graphic was glued on the back by a toddler.”
Complains of poor quality and lack of refunds, with return fees.
“Poor quality clothes”
Attempted exchange for gift but customer service never responded.
“never heard another response”
Order incomplete, requested refund, and only partial store credit was issued.
“Partial store credit was issued.”
Bag quality felt very cheap and disappointing.
“Absolutely terrible quality”
Puffer jacket had a bubbled iron-on image, disappointing for the price.
“the image that was ironed on was all bubbled”
Customer vowed never to shop again due to terrible customer service.
“Worst customer service.”
Paid extra for two-day shipping but items arrived late and refund denied.
“I didn’t receive it until five days later.”
Received poor-quality item after long wait and only store credit available.
“Horrible. Quality is terrible.”
Orders shipped late, poor quality items, and unhelpful customer service.
“This company SUCKS!”
Quality disappointing and customer service didn't help obtain refund.
“the quality really didn't live up to expectations”
Advertising misrepresents fit and returns charge restocking fees for store credit.
“False advertising”
Seller failed to cancel mistaken hat order and customer paid return shipping.
“was assured the order would be canceled. Well it wasn’t”
Paid for the returns service and pickup that never occurred, no responses.
“I paid for the free/unlimited returns.”
Purchased wrong-sized item and was refused a refund.
“The will not refund your money”
Paid for an expensive shirt but fabric felt cheap and unattractive.
“The shirt is made out of the cheapest, unattractive fabric.”
Item color differed from online photos and refund was denied.
“they were not accurately represented on the company website.”
Spent over $1000 and received only unusable store credit for returns.
“Return policy is non-existent.”
Return process failed and only store credit was issued.
“they only give you store credit.”
Purchased a "one of a kind" hat that felt extremely cheap.
“the quality is extremely cheap.”
Jackets fit but site lacks size charts, requiring email for dimensions.
“they have no size charts”
Order didn't ship on time and customer service was unresponsive.
“Their customer service responded that a shipping label had been printed.”
Hat arrived late and appeared cheaply made and poorly decorated.
“looks like a child glued the items on.”
Customer service gave conflicting answers and denied promised promo refund.
“Awful customer service”
Attempted to return item but received no refund or response.
“they never refunded me”
Requested return immediately but received only store credit and no response.
“I was told I could ONLY return the item for store credit”
Order arrived with box open and two belts were missing.
“Order arrived with the box open and barely taped”
Paid for two-day shipping but hat never arrived and customer service ignored messages.
“I did not ever receive the hat”
Received cheaply made items labeled 'Made in China' and couldn't cancel.
“it's the cheapest quality MADE IN CHINA”
Disappointed that items are made in China and seem low quality.
“Made in China. Really??”
Mystery box sizing ran extremely large and company wouldn't accept mistake.
“The sizes are enormous.”
Loves pullovers' style and owns three, recommends sizing down.
“I love my Judith March pullovers....so much so I now have 3!”
Happy with high-quality sweatshirt and responsive customer service.
“I LOVE my Christmas sweatshirt (Be Merry and Bright) and the quality, which is very high.”
Customer service nonresponsive and charged extra to exchange a defective item.
“Absolutely horrible customer service”
Returned order but still hasn't received store credit after months.
“They make returns hard and only give in store credit.”
Attempted immediate return but was given store credit and delayed responses.
“I was told I could ONLY return the item for store credit”
Received wrong size mystery box item and company refused to accept return.
“They sent me an item that was a size M.”
Slow shipping and poor customer service, overpriced mediocre clothes.
“Shipping is the worst along with customer service.”
Late delivery and patches half attached; can't return for refund.
“The "patch" on the sweater is only half attached.”
Company can't ship reliably and customer service is non-responsive.
“Customer service is non-responsive.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Judith March is a women's fashion brand that sells sweaters, pullovers, hats and accessories through its e-commerce site. Consumers researching the brand typically look for information on sizing, shipping times, return policies, and product materials. Reviews and Q&A about the company often focus on ordered items, delivery experience, and how the business handles returns and exchanges.