Reviews for Jura Watches show a clear split: several customers report fast delivery, helpful individual staff and competitive prices, while many others report long delays, unresponsive communication and refund problems. Multiple complaints mention stock or shipment delays and the need to chase refunds, sometimes resolved only through chargebacks or third-party payment disputes. Positive reviews often single out individual staff members and quick, personal responses (for example via WhatsApp), suggesting variability by case and channel. For shoppers: confirm stock and expected delivery times before ordering, read the returns/refund policy carefully, and retain payment and shipping records in case follow-up is required.
Examples from available reviews (Nov 2021 – Feb 2026).
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Poor customer service and delayed refund resolved via dispute.
“Some of the worst customer service I’ve ever encountered.”
Fast, flexible service changed warranty date and quick delivery.
“Absolutely fantastic service from start to finish”
Fantastic personal service, helpful staff, great communication and pricing.
“fantastic, personal customer service”
Customer service reports are inconsistent: many reviews describe slow or unresponsive support, delayed refunds and order problems, while a subset praise helpful, personal staff.
Several reviewers specifically cite competitive pricing and perceived good value for money, noting deals and reasonable prices on luxury and mainstream watches.
Ordering and delivery experiences vary: numerous reports of long lead times, cancelled shipments or stock delays coexist with several accounts of fast, next-day delivery.
Product issues are infrequently mentioned: isolated cases of missing links or inaccurate listings, while other customers report receiving the expected, well-packaged watches.
Communication is a frequent concern: many customers report unanswered emails and ignored calls or delayed updates; some reviews describe prompt WhatsApp or direct replies from staff.
Overall impressions are polarized: some customers report smooth purchases and attentive service, whereas a larger portion report significant delays, refund issues and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great price, on-time delivery and strong communication throughout purchase.
“great price and delivered on time.”
Great price, on-time delivery and strong communication throughout purchase.
“great price and delivered on time.”
Watch never arrived and communication was virtually non-existent.
“Watch has never arrived.”
Watch never arrived and communication was virtually non-existent.
“Watch has never arrived.”
Staff responsive before payment but disappeared after sale; poor care.
“No one answers calls or replies to emails anymore.”
Staff responsive before payment but disappeared after sale; poor care.
“No one answers calls or replies to emails anymore.”
International purchase delivered promptly with good prices and service.
“Delivery was made the following week.”
International purchase delivered promptly with good prices and service.
“Delivery was made the following week.”
They consistently provide great customer service.
“Always great customer service”
They consistently provide great customer service.
“Always great customer service”
Handled back-order well, no prepayment, fast delivery and good packaging.
“Did not take payment till it was dispatched.”
Handled back-order well, no prepayment, fast delivery and good packaging.
“Did not take payment till it was dispatched.”
Received 50% discount and straightforward shopping experience.
“Got a 50% deal off a Reservoir watch”
Received 50% discount and straightforward shopping experience.
“Got a 50% deal off a Reservoir watch”
Good communication, issue resolved by phone, and courteous collection call.
“Great price and good communication.”
Good communication, issue resolved by phone, and courteous collection call.
“Great price and good communication.”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Watch arrived on time and was well packaged to protect it.
“Watch arrived on time and was also very well packaged to protect the watch.”
Watch arrived on time and was well packaged to protect it.
“Watch arrived on time and was also very well packaged to protect the watch.”
Long waits, ignored communications, and cancelled order after months.
“I ordered my Garmin Fenix 8 no less than five months ago”
Order delayed five months with no communication or delivery.
“I ordered my Garmin Fenix 8 no less than five months ago”
Well packaged, properly sized watch with all spare links included.
“well packaged, properly sized and all spare links included.”
Watch arrived well packaged, properly sized, with spare links.
“The watch was well packaged, properly sized and all spare links included.”
Received damaged watch and fought months to obtain a refund.
“they do send out damaged or 2nd items”
Received a damaged watch and experienced a prolonged dispute to get a refund.
“They do send out damaged or 2nd items & pass them off as "pristine”
Flawless from start to finish with great service.
“Flawless from start to finish.”
Purchase and service were flawless from start to finish.
“Flawless from start to finish.”
Good communication and service, but advertised stock was inaccurate.
“some stock was not as available as advertised.”
Communication and service were good despite stock availability issues.
“Good communication and service overall”
Superb, quick service with accurate delivery and local bracelet adjustment.
“Superb service. Quick. Accurate delivery.”
Superb service with quick, accurate delivery and helpful in-store adjustments.
“Superb service. Quick. Accurate delivery.”
Received watch in a Jura box and not official Longines one.
“Watch arrived in a "Jura box" and not an official Longines one.”
Watch arrived in a Jura box and no official Longines box was provided.
“Watch arrived in a "Jura box" and not an official Longines one.”
Great customer service, quick deliver and overall positive impression.
“Great customer service”
Customer service was great and delivery was quick.
“Great customer service, quick deliver just overall a great company”
Updated during delay caused by brand stock; swift delivery once available.
“there was a long delay from ordering to receiving my Mondaine clock”
Experience was good with updates despite supplier stock delays; delivery was swift.
“Overall experience was good and I was updated by customer services”
Easy process, pleasant staff and quality service as returning customer.
“it’s so easy, nice people to deal with, and in my opinion a quality service.”
Repeat customer found the company easy to use with quality service.
“in my opinion a quality service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jura Watches is an online retailer of branded wristwatches and related accessories, serving customers who compare prices, stock availability and warranty handling when buying new timepieces.