Feedback splits between very good and very poor experiences. Positive reviews mention fast delivery, attentive staff, and careful packing when orders go smoothly. Negative reviews point to long delays, items that never arrive, and refunds that are slow or never issued. Several reviewers also mention damaged items and watches arriving in packaging that is not the manufacturer’s.
Examples from available reviews (Nov 2021 – Mar 2026).
They consistently provide great customer service.
“Always great customer service”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Received a damaged watch and experienced a prolonged dispute to get a refund.
“They do send out damaged or 2nd items & pass them off as "pristine”
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Several reviews describe quick fulfilment, helpful staff, and delivery the same day or the next. Another clear group reports long waits, cancelled orders, and staff who stop replying after payment. A few positive accounts mention back orders handled without taking payment upfront.
Price and value come up less often than service, but some reviews mention big discounts and good pricing. Some customers link good value with knowledgeable staff. One complaint connects value concerns to a refusal to refund unworn items.
Several shoppers describe an easy, smooth buying process and helpful in-store support. Others say they escalated to disputes or chargebacks after getting no replies and waiting past promised refund times. Individual testimonials praise specific staff by name.
Positive comments mention watches packed well, sized correctly, and supplied with spare links. Several negative reviews report damaged watches, second-hand items described as pristine, and watches delivered in non-manufacturer boxes. Critical reviews repeatedly mention missing extra links and incorrect packaging.
Many reviewers praise clear, proactive updates from customer service, including problems resolved by phone. A sizeable group reports emails not returned, calls unanswered, and no response about stock or refunds. A smaller set mentions supplier stock delays that staff did communicate.
Reviews show a stark split between consistently positive one-off purchases and repeated, serious service failures. Multiple customers say they pursued payment disputes or legal routes after issues dragged on without resolution. Overall sentiment is polarized, with both very satisfied and very frustrated customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Great price, on-time delivery and strong communication throughout purchase.
“great price and delivered on time.”
Great price, on-time delivery and strong communication throughout purchase.
“great price and delivered on time.”
Watch never arrived and communication was virtually non-existent.
“Watch has never arrived.”
Watch never arrived and communication was virtually non-existent.
“Watch has never arrived.”
Staff responsive before payment but disappeared after sale; poor care.
“No one answers calls or replies to emails anymore.”
Staff responsive before payment but disappeared after sale; poor care.
“No one answers calls or replies to emails anymore.”
International purchase delivered promptly with good prices and service.
“Delivery was made the following week.”
International purchase delivered promptly with good prices and service.
“Delivery was made the following week.”
They consistently provide great customer service.
“Always great customer service”
They consistently provide great customer service.
“Always great customer service”
Handled back-order well, no prepayment, fast delivery and good packaging.
“Did not take payment till it was dispatched.”
Handled back-order well, no prepayment, fast delivery and good packaging.
“Did not take payment till it was dispatched.”
Received 50% discount and straightforward shopping experience.
“Got a 50% deal off a Reservoir watch”
Received 50% discount and straightforward shopping experience.
“Got a 50% deal off a Reservoir watch”
Good communication, issue resolved by phone, and courteous collection call.
“Great price and good communication.”
Good communication, issue resolved by phone, and courteous collection call.
“Great price and good communication.”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Watch arrived on time and was well packaged to protect it.
“Watch arrived on time and was also very well packaged to protect the watch.”
Watch arrived on time and was well packaged to protect it.
“Watch arrived on time and was also very well packaged to protect the watch.”
Long waits, ignored communications, and cancelled order after months.
“I ordered my Garmin Fenix 8 no less than five months ago”
Order delayed five months with no communication or delivery.
“I ordered my Garmin Fenix 8 no less than five months ago”
Well packaged, properly sized watch with all spare links included.
“well packaged, properly sized and all spare links included.”
Watch arrived well packaged, properly sized, with spare links.
“The watch was well packaged, properly sized and all spare links included.”
Received damaged watch and fought months to obtain a refund.
“they do send out damaged or 2nd items”
Received a damaged watch and experienced a prolonged dispute to get a refund.
“They do send out damaged or 2nd items & pass them off as "pristine”
Flawless from start to finish with great service.
“Flawless from start to finish.”
Purchase and service were flawless from start to finish.
“Flawless from start to finish.”
Good communication and service, but advertised stock was inaccurate.
“some stock was not as available as advertised.”
Communication and service were good despite stock availability issues.
“Good communication and service overall”
Superb, quick service with accurate delivery and local bracelet adjustment.
“Superb service. Quick. Accurate delivery.”
Superb service with quick, accurate delivery and helpful in-store adjustments.
“Superb service. Quick. Accurate delivery.”
Received watch in a Jura box and not official Longines one.
“Watch arrived in a "Jura box" and not an official Longines one.”
Watch arrived in a Jura box and no official Longines box was provided.
“Watch arrived in a "Jura box" and not an official Longines one.”
Great customer service, quick deliver and overall positive impression.
“Great customer service”
Customer service was great and delivery was quick.
“Great customer service, quick deliver just overall a great company”
Updated during delay caused by brand stock; swift delivery once available.
“there was a long delay from ordering to receiving my Mondaine clock”
Experience was good with updates despite supplier stock delays; delivery was swift.
“Overall experience was good and I was updated by customer services”
Easy process, pleasant staff and quality service as returning customer.
“it’s so easy, nice people to deal with, and in my opinion a quality service.”
Repeat customer found the company easy to use with quality service.
“in my opinion a quality service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jura Watches sells wristwatches and timepieces. It runs an online shop with stock listings, product details, and prices. Customers can contact the team about sales questions, orders, and standard retail returns. Jura Watches takes payment and ships orders through common delivery services.