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We Collect & Analyze Reviews

Jura Watches
Experiences & Reviews

Jura Watches is an online retailer of branded wristwatches and related accessories, serving customers who compare prices, stock availability and warranty handling when buying new timepieces.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 29d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Customer service reports are inconsistent: many reviews describe slow or unresponsive support, delayed refunds and order problems, while a subset praise helpful, personal staff.

Share of mentions
23%
Weak
💰

Value for money

Several reviewers specifically cite competitive pricing and perceived good value for money, noting deals and reasonable prices on luxury and mainstream watches.

Share of mentions
6%
Strong
⚡

User experience

Ordering and delivery experiences vary: numerous reports of long lead times, cancelled shipments or stock delays coexist with several accounts of fast, next-day delivery.

Share of mentions
22%
Weak
🔧

Product quality

Product issues are infrequently mentioned: isolated cases of missing links or inaccurate listings, while other customers report receiving the expected, well-packaged watches.

Share of mentions
3%
Mixed
📞

Communication

Communication is a frequent concern: many customers report unanswered emails and ignored calls or delayed updates; some reviews describe prompt WhatsApp or direct replies from staff.

Share of mentions
22%
Weak
⭐

Overall experience

Overall impressions are polarized: some customers report smooth purchases and attentive service, whereas a larger portion report significant delays, refund issues and poor responses.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tim Lempriere
trustpilot.com Oct 01, 2025

Ball Engineer Master II - Online Order

Ordered online, excellent communication throughout the process, fast delivery, well pac...

S
Sital Ral
trustpilot.com Oct 01, 2025

Reading the reviews im not the first and wont be the last

Lovely watch, good price, quick to be delivered. No additional links sent in box, normally not a problem. Ive been waiting for 6 months for the extra...

B
Ben S
trustpilot.com Oct 01, 2025

Great Customer Service

I'd seen a Certina Auto Chronograph in the sale and had WhatsApped Jura around midday on the Friday, asking if it would be possible to change the date...

A
A Rodrigues
trustpilot.com Oct 01, 2025

Delayed, disappointing and poor customer service.

Disappointed and upset. Ordered the watch on 22nd May and finally received it on 5th September. Had to wait over 3 and half months for the item but no...

F
F Caione
trustpilot.com Oct 01, 2025

Amazing!

Amazing service and super quick delivery. Very go...

C
Consumer
trustpilot.com Oct 01, 2025

For my last two watches I have…

For my last two watches I have purchased from this company I can’t fault them, Friendly service, knowledgeable,and...

W
Wainer
trustpilot.com Oct 01, 2025

I bought a Garmin Lily 2 watch on…

I bought a Garmin Lily 2 watch on August 9th 2025. After several unanswered calls and emails I got a reply from a helpful but understaffed member of t...

A
Andrew
trustpilot.com Oct 01, 2025

Poor customer service - no responses

I had ordered w expensive items from Jura and CW sellers. Unfortunately, neither fitted and so I returned for a refund on the same day I received them...

G
Gerald
trustpilot.com Oct 01, 2025

Bought a watch through Joshua at Jura…

Bought a watch through Joshua at Jura watches, I must say that this was a positive experience albeit a long one as I couldn't make up my mind as to wh...

s
simon williams
trustpilot.com Oct 01, 2025

I placed an order on the 14th of July…

I placed an order on the 14th of July for a £3300 pound watch Delivery , no later than mid August , no delivery , gone back to 1st week September , it...

A
Anthony Dunne
trustpilot.com Oct 01, 2025

Dreadful online experience I am still…

Dreadful online experience I am still waiting for a £4,300 refund 4 months after giving this business my money. Do not give your card details to their...

A
AML
trustpilot.com Oct 01, 2025

Abysmal

Some of the worst customer service I’ve ever encountered. Ordered a watch unfit for specifications as the bezel doesn’t turn (not mentioned in the lis...

C
Carl Gibbs
trustpilot.com Oct 01, 2025

Great service

Great service. I spoke to Josh who found the watch I wanted and got me a fant...

g
gavin
trustpilot.com Oct 01, 2025

Long lead times and poor comms/messaging

I ordered a Garmin watch online back at the start of July for a specific trip in mid-September; the item has not yet arrived. I waited a month (as a d...

L
Liam Birdi
trustpilot.com Oct 01, 2025

Terrible business

I ordered a watch 11 weeks ago, it still hasn't arrived. Garmin Marq gen 2, they really take the piss. I will now forever order from rival companies o...

S
Stephen
trustpilot.com Oct 01, 2025

Fantastic Customer Service

Yet again, fantastic, personal customer service - my second luxury watch purchase and will no doubt be making a 3rd a...

D
David Lamb
trustpilot.com Oct 01, 2025

Garmin Fenix 8 never arrived told the…

Garmin Fenix 8 never arrived told the same story every week that we are expecting a shipment next week. Then when I threatened a charged back I was to...

a
andy finlay
trustpilot.com Oct 01, 2025

JOKERS

Really the worst company I have come across. Ordered a Mont Blanc watch in March this year, initially got an email saying it is delayed by a week, the...

c
customer
trustpilot.com Oct 01, 2025

I placed an order online on 02/09/2025…

I placed an order online on 02/09/2025 and only afterwards discovered the watch was not available for immediate delivery. When I phoned, I was told de...

S
Sunjay Chandiramani
trustpilot.com Oct 01, 2025

The team take customer service…

The team take customer service seriously. They pre-ordered a special piece for me which the brand did not deliver in time. They sorted the issue and s...

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Conclusion

Reviews for Jura Watches show a clear split: several customers report fast delivery, helpful individual staff and competitive prices, while many others report long delays, unresponsive communication and refund problems. Multiple complaints mention stock or shipment delays and the need to chase refunds, sometimes resolved only through chargebacks or third-party payment disputes. Positive reviews often single out individual staff members and quick, personal responses (for example via WhatsApp), suggesting variability by case and channel. For shoppers: confirm stock and expected delivery times before ordering, read the returns/refund policy carefully, and retain payment and shipping records in case follow-up is required.