Reviews Analyzed
21
We Collect & Analyze Reviews
Karl Lagerfeld
Experiences & Reviews
Karl Lagerfeld is a global fashion label founded around the work and name of designer Karl Lagerfeld. The brand and its diffusion lines offer ready-to-wear, leather goods, handbags, footwear and accessories and operate through an e-commerce storefront alongside retail partners. People researching Karl Lagerfeld commonly look for product materials, authenticity, shipping policies, and customer service performance when buying bags, shoes or jackets online.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
21d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews describe slow or absent order handling, repeated escalation requests, and inconsistent or unhelpful support responses.
Share of mentions
Weak
20%
💰
Value for money
Many reviewers report missing items, withheld or shorted refunds, unexpected shipping charges and perceived financial losses.
Share of mentions
Weak
14%
⚡
User experience
Site navigation is sometimes praised, but several reviews report order errors, portal bugs and confusing tracking or checkout flows.
Share of mentions
Weak
8%
🔧
Product quality
Some customers praise materials and style; others report damaged, incorrect or allegedly non‑authentic items and other quality faults.
Share of mentions
Weak
12%
📞
Communication
Numerous complaints cite unresponsive customer service, delayed replies, automated or generic responses and poor follow‑up on issues.
Share of mentions
Weak
20%
⭐
Overall experience
Overall sentiment in these reviews is largely negative, driven by unfulfilled orders, delayed refunds and unresolved support cases.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Sarabande Signature Court Shoes
"
When it comes to buying shoes, my sister is really particular. Most of the time, she will just choose the shoes that are not on show and try them on.
So I went online and saw this Karl Lagerfeld Paris online shop, and I decided to surprise her with a new pair of shoes.
It was simple to browse and place a purchase on the internet.
I received the confirmation email really immediately, and then I received notification that the product had been sent.
A pair of exquisite Karl Lagerfeld Paris shoes were waiting for me when I opened the delivery, which I had been anticipating for two days!
This made my sister extremely pleased as well, so thank you very much for all of your assistance! "
Jordan Kirk
Collected.reviews
Dec 17, 2021
Featured for: positive purchase, fast delivery
Just received my beautiful bag
"Just received my beautiful bag, thank you so much I did contact customer service asking for tracking and they replied very fast answer my question abo..."
Sertabs (Sarah)
Trustpilot
Oct 01, 2025
Featured for: fast customer service reply
If I could score 0 stars I would
"If I could score 0 stars I would. Sadly, not referring to the clothes! I have now ordered 2x. BOTH times, I ended up writing an email to customer serv..."
Tammy Bergin
Trustpilot
Oct 01, 2025
Featured for: shipping delay, no customer response
This is a Fake Selling Website with…
"This is a Fake Selling Website with just using name of the designer. I purchase a cap, the artic..."
Adeel Naseer
Trustpilot
Oct 01, 2025
Featured for: claims of fake product/site
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sertabs (Sarah)
trustpilot.com
Oct 01, 2025
Just received my beautiful bag
Just received my beautiful bag, thank you so much I did contact customer service asking for tracking and they replied very fast answer my question abo...
T
Tammy Bergin
trustpilot.com
Oct 01, 2025
If I could score 0 stars I would
If I could score 0 stars I would. Sadly, not referring to the clothes! I have now ordered 2x. BOTH times, I ended up writing an email to customer serv...
N
Nonl
trustpilot.com
Oct 01, 2025
Disappointing Customer Support from a Luxury Brand
I contacted Karl Lagerfeld regarding a leather jacket that developed water stains. Despite providing detailed photos and product information, it took...
B
Belantina Venari
trustpilot.com
Oct 01, 2025
Terrible Customer Service
Terrible Customer Service I accidentally placed a duplicate order due to a glitch on the Karl Lagerfeld Paris website and contacted customer service w...
M
Mehrsa
trustpilot.com
Oct 01, 2025
They Sent Me a Handbag With the Security Tag Still On!
I ordered a handbag directly from the Karl Lagerfeld website as a birthday gift for a friend who personally selected it. When it arrived, the security...
G
Greg
trustpilot.com
Oct 01, 2025
Scam this is not the official karl.com
this is not the official karl.com,...
S
Shelley Clavet
trustpilot.com
Oct 01, 2025
Would luv it if I recieved it
Ordered 3 shirts and a cardigan. I only received the 3 shirts in 2 orders. The 2nd delivered was tagged as my cardigan but it was the 3rd shirt. I ema...
R
Renny
trustpilot.com
Oct 01, 2025
I would give zero star if I could
I would give zero star if I could. I purchased a bag, and never received it....
A
Adeel Naseer
trustpilot.com
Oct 01, 2025
This is a Fake Selling Website with…
This is a Fake Selling Website with just using name of the designer. I purchase a cap, the artic...
B
Brain Power
trustpilot.com
Oct 01, 2025
Do not order from this site. They take your money and do not send the product
I ordered 2 items. I have been waiting for a bag for a month. They neither send my bag nor respond to my messages. Despite my repeated...
I
Irene Young
trustpilot.com
Oct 01, 2025
I've ordered 2 items and only received…
I've ordered 2 items and only received 1. I've called 4 times and it's been a whole month since I placed my order. They have proof that the item never...
S
Sensoria
trustpilot.com
Oct 01, 2025
Buyer beware of this website
This website and its customer service are both a joke. Purchased a bag a month ago, they took my money and after taking it I get an email that the bag...
J
Jardy
trustpilot.com
Oct 01, 2025
Waited for the order that never came
Waited for the order that never came. They cancelled and charged shipping fee. They don’t...
J
Jacqueline Chin
trustpilot.com
Oct 01, 2025
Terrible experience, item in order being cancelled and not notified, refund not in full
Long story short, unethical and poor customer service brand. Purposely placed order >$99 for free shipping but they cancelled 1 of the item in my orde...
J
JENNY
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY! This is a public service announcement! I have been waiting on a refund for 2 1/2 weeks and every time I call customer se...
U
User
trustpilot.com
Oct 01, 2025
It has been 25 days and tell now they…
It has been 25 days and tell now they did not return my money back Very bad service from the company and staff No ob...
M
Mona
trustpilot.com
Oct 01, 2025
Amazing materials of the bags are…
Amazing materials of the ba...
J
Joan Pita
trustpilot.com
Oct 01, 2025
Terrible website and customer service.
Buying from the karllagerfeldparis.com website is just a mess and a waste of time and money. I originally bought a bag a month ago, and out of the blu...
D
Dabe
trustpilot.com
Oct 01, 2025
Style is not what it used to be
Don´t like ordering from Karl Lagerfeld Paris anymore since Karl Lagerfeld passed away. I feel their Style is going downhill more and more. Elegance i...
F
Friend of Ted
trustpilot.com
Oct 01, 2025
They sent me wrong item and they…
They sent me wrong item and they refused to replace it with correct one ,they needed me to return it on my charge with 6 dollars and if i need it to b...
Conclusion
These reviews show a mix of isolated positive product experiences and frequent operational problems. Positive entries note quick confirmations, rapid delivery and satisfactory materials for items like bags and shoes. However a larger share report order non‑fulfilment, delayed or missing refunds, wrong or security‑tagged items, website or tracking errors, and unresponsive customer service. If you consider buying from the online store, document order confirmations and tracking, use payment protections or a card dispute if needed, and weigh purchasing from verified retail partners or physical stores where available.