Many customers praise KGorge for sturdy materials, weather resistance, and good looks. Several buyers say shipping was fast and installation was simple for standard orders. A recurring issue is incorrect sizing and trouble getting refunds or credits. Some customers call out helpful staff on custom orders, while others say support channels don’t respond.
Examples from available reviews (Jan 2023 – Mar 2026).
Shelia provided exceptional help customizing project; patio now enjoyable in winter.
“Shelia was amazing , she went above and beyond to help customize our project .”
Shade sails are thick, sturdy, well-stitched and excellent quality.
“The shade sails are excellent quality — thick, sturdy, and well stitched. We couldn’t be happier.”
Custom sun shade wrong by over a foot and no support response.
“The one sent was off by over a foot.”
Customer waited months and still hasn't received refund after return.
“I still haven’t gotten my refund.”
Several reviewers say orders shipped on time and arrived as expected. Many others describe items in the wrong size, deliveries sent to the wrong place, and long waits for credits or refunds. Some custom orders went smoothly, but order mistakes come up often.
Many customers describe the products as affordable and a good value for outdoor use. A small number question the value after sizing errors or damage that couldn’t be fixed. Some buyers point to durable materials and competitive prices as clear cost advantages.
Reviewers often mention a good-looking website, large fabric samples, and shade products that are easy to install. Several say they enjoyed their patio space right away after putting items up. Only a few comments mention confusing steps during ordering.
Many reviews praise thick, well-stitched fabrics, waterproof tarps, and clear vinyl that stays transparent. A separate set of reviewers reports fading, sagging, ripping, or parts that feel cheaply made. Accounts include both long-lasting performance and early failures, depending on the item and how it’s used.
Some customers say support responds quickly and mention staff by name who helped fix custom-measurement issues. A strong negative theme includes calls that aren’t returned, phone numbers that don’t work, returns that are refused, and disputes left unresolved. A few reviewers mention helpful chat or email exchanges, but those appear less often than complaints about not being able to reach anyone.
Many 5-star reviews highlight satisfaction with the products, ease of use, and repeat purchases. At the same time, many 1-star reviews focus on sizing problems and refund issues. Overall, product praise sits alongside frequent frustration with service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shelia provided exceptional help customizing project; patio now enjoyable in winter.
“Shelia was amazing , she went above and beyond to help customize our project .”
Curtain is good quality, beautiful, with adjustable dimensions option.
“I really like this curtain, good quality and beautiful, Adjustable dimensions is great option 👍”
KGorge PVC tarp outperforms competitors with noticeably higher quality.
“I compared so many PVC tarps before buying this, and KGorge’s new version easily beats the rest.”
Sunshade ripped during rain, failed waterproofing and company didn't respond.
“The sun shade I bought was to be waterproof it was nit. It ripped during some rain like a sheet if paper.”
Website design is attractive and menus are well laid out.
“The website design is beautiful”
Received large fabric samples quickly and will order curtains soon.
“Got my fabric samples quickly, and they were large enough to really see the colors.”
Shades block harsh sun and help keep home cooler.
“they block the harsh afternoon sun and help keep our home cooler”
Outdoor curtains are waterproof, soft, and effectively shade patio.
“I’m in love with my outdoor curtains — waterproof, soft to the touch, and they keep my patio shaded and cooler.”
Outdoor canvas curtains are excellent quality and protect from sun and weather.
“I’m thrilled with the outdoor canvas curtains — excellent quality and just what I needed to keep out the sun and weather.”
New sun shade lets them enjoy their patio during the day.
“We love our new sun shade! We're able to enjoy our patio at all during the day!”
Shade sails are thick, sturdy, well-stitched and excellent quality.
“The shade sails are excellent quality — thick, sturdy, and well stitched. We couldn’t be happier.”
Order shipped timely and arrived as expected; very happy.
“My order shipped in a timely manner and arrived as expected.”
Clear vinyl tarp encloses outdoor space and blocks weather without blocking view.
“Installed their clear vinyl tarp to enclose my outdoor space – keeps the rain and wind out without blocking the view.”
Gray sun shade sail adds privacy and blocks afternoon sun beautifully.
“Bought a gray set of sun shade sail for our deck to add privacy and block the afternoon sun — they work beautifully!”
Initial Fadenomore curtains performed well; ordered two more despite price.
“The first set of Fadenomore curtains turned out so well that I ordered two more, and I’ll definitely be coming back again.”
Shade sail is well-made, durable, and surprisingly affordable.
“Not only is it incredibly well-made and durable, but it was also surprisingly affordable.”
Sun cover is high-quality, looks great, and functions well.
“I am really happy with the sun cover. It really high quality material - looks great and is functioning as it should!”
Customer support helped with measurements; sun shade fits and looks great.
“Great sun shade sail and customer support in helping with my measurements. It fits well and looks great!”
Custom vinyl tarp ordering was simple, delivered on time, expected product.
“Ordering my custom vinyl tarp with Sheila from customer service team was simple, delivery was on time, and the final product was exactly what I expected.”
Great quality; khaki color is perfect for their deck.
“Great quality. Got the khaki color, love it! Perfect shade for our new deck.”
Custom clear vinyl tarp is clear, sturdy, and perfect for winter.
“Purchased a custom size clear vinyl tarp from the company. It has amazing clarity and is very sturdy – perfect for blocking wind and snow during winter.”
Curtains look fantastic and move gracefully in the breeze.
“Curtains look fantastic! I adore how they move in the breeze. It was wispy and just what I wanted!”
Customer service was responsive and helpful resolving the issue.
“Customer service was very responsive and helpful in resolving our issue.”
Customer unhappy about China sourcing, delayed shipping, and denied return.
“So, I am out $700.”
Received significantly smaller shade than ordered and cannot return it.
“they sent me 104 x 138 about 8.5 x 11.5 way too small for my space.”
Third set of curtains loved; versatile and aesthetically pleasing.
“This is my 3rd set of curtains and I love them! They work in almost any arrangement.”
Items shipped quickly; exactly as expected and prompt customer service.
“Our items were shipped quickly and are exactly what we expected. Customer service replies were prompt and professional.”
Fadenomore outdoor curtain is perfect; ordered additional units.
“The Fadenomore outdoor curtain is perfect I've ordered 3 more to finish my project.”
Tarps sag and vendor repeatedly failed on size and quality.
“They promise quality in their tarps but they sag terribly.”
Darker curtain colors faded very quickly when used outdoors.
“the darker colors fade VERY quickly and then look terrible.”
Company doesn't allow returns; customer reports poor service and misleading practices.
“They do not allow returns if you are not satisfied with your purchase!”
No returns allowed and customer service unable to resolve issues.
“They do not allow returns if you are not satisfied with your purchase!”
Good value product; waterproof sails pool and are problematic.
“Great value. One thing I learned that may help you.... think twice about the option of waterproof sails.”
Order had a discrepancy but received refund and will reorder.
“Ultimately we did receive a refund. We still believe the product to be good and plan to reorder curtains.”
Curtains are beautiful though royal blue differs from photos.
“They are beautiful, though not completely blackout, the royal blue is a bit different from the photos but I love the light grey and burgundy”
Customer cannot reach company and believes they are incompetent.
“They dont know what they are doing .I can not get hold of anybody .”
Customer waited months and still hasn't received refund after return.
“I still haven’t gotten my refund.”
Reasonably priced, great product with acceptable delivery time.
“Reasonable price, great product, and an acceptable delivery time.”
Custom sun shade wrong by over a foot and no support response.
“The one sent was off by over a foot.”
Product faded drastically soon after arrival; returns are difficult.
“they will faded drastically.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KGorge sells outdoor living and shade products for homes and businesses. Its range includes shade sails, patio curtains, clear vinyl tarps, and indoor rugs. The company offers made-to-measure options and fabric swatches to help customers choose colors and textures. Orders go through an online store with listed sizes, materials, and shipping details. KGorge also shares product specs and measurement guides to help with custom orders.