Alexander McQueen - I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault.
KicksCrew
Reviews & Experiences
Reviews show clear patterns: many customers report receiving authentic, well-presented items and fast deliveries, but a notable portion encounter high import duties and unexpected fees. Several buyers experienced slow or unhelpful customer support, especially around returns, exchanges and defects. Before ordering, check size guidance, the seller’s exchange/return fees, and your country’s customs and VAT rules to estimate total landed cost. If you rely on quick resolution for lost or incorrect orders, consider payment protections or verifying seller shipping timelines in advance.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Feb 2026).
Ordered from this website paid full price for training shoes plus delivery The trouble is you then have to pay 16% duty on the purchase price Then ano...
disappointed - I ordered this product (Order [KS1977663]) and received a pair with a clear defect. When I contacted customer service, they refused to acknowledge the...
quick, and flawless. - Very efficient, and shoes...
What reviewers often mention
Service quality
Several reviewers report poor support for exchanges and returns: slow replies, refusal to accept defects, and extra fees for size changes.
Value for money
Multiple customers report unexpectedly high import duties, VAT and added fees that significantly increase total cost; a minority highlight good product prices.
User experience
Users cite a solid product selection and generally trustworthy listings; some mention limited transparency on product origin and sizing guidance.
Product quality
Many buyers describe authentic-looking, well-conditioned items on arrival; a smaller share report defects or items that feel inauthentic.
Communication
Shipping and delivery reports are mixed: numerous fast, on-time deliveries versus several accounts of delays, stuck packages or rude couriers.
Overall experience
Overall impressions are split: many customers praise quick delivery and satisfactory products, while others highlight duties, shipping issues or unresolved support cases.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (2) · Quotes shortened · As of: February 2026
DO NOT ORDER...SCAM COMPANY - I have been trying to return a sneaker that was much too big since January 13th. The item was delivered on January 6th within their 14 day window. I w...
DO NOT ORDER...SCAM COMPANY - I have been trying to return a sneaker that was much too big since January 13th. The item was delivered on January 6th within their 14 day window. I w...
Got stung with a £121 duties and tax bill to recieve my purcha...
Got stung with a £121 duties and tax bill to recieve my purcha...
First time using site. Wasn't sure if it was genuine at first. Read reviews on here and seemed OK so gave it a try. Was expecting a long delivery time...
First time using site. Wasn't sure if it was genuine at first. Read reviews on here and seemed OK so gave it a try. Was expecting a long delivery time...
Ordered Adizero Rose 1 Retirement Version - My son's order arrived so quickly, so happy w...
Ordered Adizero Rose 1 Retirement Version - My son's order arrived so quickly, so happy w...
I love the thickness of the material, very comfortable. I absolutely do...
I love the thickness of the material, very comfortable. I absolutely do...
Well packaged, i...
Well packaged, i...
I would rather reserve my comment. Purchased 30 December 2025, dispatched 8 January 2026 and that was the last update I can see on the app. I tried se...
I would rather reserve my comment. Purchased 30 December 2025, dispatched 8 January 2026 and that was the last update I can see on the app. I tried se...
I was unsure about ordering from Kicks Crew. I had read mixed reviews. But my first experience was fantastic!...
I was unsure about ordering from Kicks Crew. I had read mixed reviews. But my first experience was fantastic!...
It’s slow honestly - ...
It’s slow honestly - ...
awsome quality product, quick del...
awsome quality product, quick del...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About KicksCrew
KicksCrew is an online retailer and reseller focused on sneakers and streetwear, offering brand-name and limited-edition footwear through its website. The platform lists products for international customers and arranges shipping and returns online. Prospective buyers should review shipping, returns, exchange fees, and customs policies before purchasing.