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KicksCrew
Reviews & Experiences

Reviews show clear patterns: many customers report receiving authentic, well-presented items and fast deliveries, but a notable portion encounter high import duties and unexpected fees. Several buyers experienced slow or unhelpful customer support, especially around returns, exchanges and defects. Before ordering, check size guidance, the seller’s exchange/return fees, and your country’s customs and VAT rules to estimate total landed cost. If you rely on quick resolution for lost or incorrect orders, consider payment protections or verifying seller shipping timelines in advance.

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Overview & Key Metrics

Review count
72
Sources
trustpilot.com, bbb.org, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Several reviewers report poor support for exchanges and returns: slow replies, refusal to accept defects, and extra fees for size changes.

💰

Value for money

Multiple customers report unexpectedly high import duties, VAT and added fees that significantly increase total cost; a minority highlight good product prices.

⚡

User experience

Users cite a solid product selection and generally trustworthy listings; some mention limited transparency on product origin and sizing guidance.

🔧

Product quality

Many buyers describe authentic-looking, well-conditioned items on arrival; a smaller share report defects or items that feel inauthentic.

📞

Communication

Shipping and delivery reports are mixed: numerous fast, on-time deliveries versus several accounts of delays, stuck packages or rude couriers.

⭐

Overall experience

Overall impressions are split: many customers praise quick delivery and satisfactory products, while others highlight duties, shipping issues or unresolved support cases.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (2) · Quotes shortened · As of: February 2026

nicki c
Feb 11, 2026 · bbb.org
Jamal D
Feb 08, 2026 · bbb.org
Ty C
Feb 06, 2026 · bbb.org
Scott Q
Feb 06, 2026 · bbb.org
Seaside H
Jan 29, 2026 · bbb.org
Debbie H
Jan 27, 2026 · bbb.org
Marvin A
Jan 25, 2026 · bbb.org
Kelly F
Jan 23, 2026 · bbb.org
Moonlight M
Jan 18, 2026 · bbb.org
Davin G
Jan 16, 2026 · bbb.org
YDC Jue Jue
Oct 01, 2025 · trustpilot.com
Aniya White Buffalo
Oct 01, 2025 · trustpilot.com
sandy plumb
Oct 01, 2025 · trustpilot.com
reUel
Oct 01, 2025 · trustpilot.com
Karl Asmar
Oct 01, 2025 · trustpilot.com
Bolor Temuulen
Oct 01, 2025 · trustpilot.com
Katie Braun
Oct 01, 2025 · trustpilot.com
Aleta Robinson
Oct 01, 2025 · trustpilot.com
Leticia Taylor
Oct 01, 2025 · trustpilot.com
Alis Tyson
Oct 01, 2025 · trustpilot.com
lyni (lynib82)
Oct 01, 2025 · trustpilot.com
Tonya Leeper
Oct 01, 2025 · trustpilot.com
Sonia Williams
Oct 01, 2025 · trustpilot.com
lila
Oct 01, 2025 · trustpilot.com
Bryant O'KANE
Oct 01, 2025 · trustpilot.com
customer
Oct 01, 2025 · trustpilot.com
marleny gomez
Oct 01, 2025 · trustpilot.com
AYMANE AGHARI
Oct 01, 2025 · trustpilot.com
Noel Estrella
Oct 01, 2025 · trustpilot.com
Hormuzd Daruwalla
Oct 01, 2025 · trustpilot.com
Kyan Jovanivic 4/5

I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault.

Nov 10, 2021 · Collected.reviews
Kyan Jovanivic 4/5

I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault.

Nov 10, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About KicksCrew

KicksCrew is an online retailer and reseller focused on sneakers and streetwear, offering brand-name and limited-edition footwear through its website. The platform lists products for international customers and arranges shipping and returns online. Prospective buyers should review shipping, returns, exchange fees, and customs policies before purchasing.