Reviews split between praise for fit and named support agents, and frustration over shipping, refunds, and rude in-store encounters. Many shoppers say items look like the photos and fit as expected. Others describe long delays, no tracking, and refunds being denied. Store visits draw both loyal fans and reports of poor staff behavior.
Examples from available reviews (Feb 2012 โ Feb 2026).
Repeat customer praises beautiful, high-quality maxi dresses and sets.
“they never disappoint.”
Customer service responded promptly and dress arrived the next day.
“the beautiful dress arrived the next day!”
Reviewer accuses company of delayed shipping, withholding refunds, and deceptive fees.
“they had the audacity to penalize me with keeping 50% of the return”
Order not received after over a month and refund was denied.
“Its been more than one month later and I still donโt have the item.”
Several reviews praise specific agents for quick, effective help, with some issues resolved fast. A large group describes refused exchanges, withheld refunds, and long shipping waits that support could not fix. Some in-store accounts mention staff who were unhelpful or rude in person.
Some customers point to affordable prices and say they buy again for budget-friendly styles. Others report low-quality fabric and poor construction that makes the cost feel less worthwhile. A few also mention limited size availability affecting value.
Online shoppers often say product photos are clear and sizing is accurate when the order arrives. Many complaints focus on missing tracking, long delivery times, and trouble reaching support. In-store visits bring both strong recommendations and complaints about fitting-room limits and offensive music.
Many reviewers say the clothing matched the website images, fit well, and arrived as expected. A sizable group reports wrong sizes, cheap material, bad odors, or items that donโt match the pictures. A smaller set notes minor problems like printing or spelling errors on products.
Some customers describe fast, helpful replies from named reps and clear order updates. More complaints mention no shipping notices, deleted reviews, removed contact details, and emails or messages that went unanswered. A few reviewers also call out high shipping fees or blocked payment methods.
Feedback divides between shoppers happy with fit and responsive agents, and others dealing with nondelivery and refund disputes. The negative side repeatedly cites missing or late orders and denied reimbursements. Reviews show sharply different outcomes depending on fulfillment and the specific service interaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) ยท yelp.com (20) ยท Sitejabber (20) ยท bbb.org (6) ยท Quotes shortened ยท As of: February 2026
Reviewer bought dresses and notes the store relocated and renamed.
“It sounds like they relocated, because they are now downstairs next to Arden B.”
Order not delivered and company removed reviewerโs contact email.
“Now the site has removed my email, so I am unable to contact them.”
Dress matched website, fit well, and shipping was fast.
“It look exactly as shown on the site”
Dress fit well and material matched pictures.
“I love everything about the dress”
Repeat customer praises beautiful, high-quality maxi dresses and sets.
“they never disappoint.”
Customer service responded promptly and dress arrived the next day.
“the beautiful dress arrived the next day!”
Order not received after over a month and refund was denied.
“Its been more than one month later and I still donโt have the item.”
Clothes match listing but shipping takes over a month; Carly provided help.
“the clothes is exactly what is shown”
Clothing quality is good but shipping often takes up to a month.
“Their logistics is very disappointing though!”
Company offers affordable items and helpful customer service.
“they are very affordable which I love.”
Staff respond quickly and products are great.
“They get back with u quick.”
Davina provides timely, efficient customer service.
“Top tier customer service Davina answers all customers queries on time and efficiently.”
Representative Fionna responded promptly and resolved purchase issues.
“Your representative Fionna was very helpful in solving my issues with my purchase.”
Repeat customer enjoys great clothes from the website.
“I had a great experience”
Reviewer impressed and satisfied with exceptional customer service.
“The customer service is exceptional, I'm very impressed and satisfied with the agents.”
Items matched website exactly; quick delivery and good fit.
“Exact colour and the size fit well”
Longtime customer loves clothes and praises Carly's service.
“I have been shopping from this site over 10 years.”
Items were comfortable and reviewer plans to buy again.
“Everything I bought was very comfortable”
Reviewer states the customer service was excellent.
“excellent customer service”
Reviewer likes ordered clothes and praises customer communication.
“Good communication from the customer service.”
Davina consistently responds quickly and goes above and beyond.
“Davina is the best. She goes above and beyond to meet the customer's needs.”
Reviewer warns others not to order due to refund and service issues.
“DO NOT, I REPEAT DO NOT ORDER!”
Reviewer reports poor garment quality, wrong sizes, and no refunds.
“DO NOT SHOP WITH THEM!”
Item arrived after needed date and company refused refund after shipping.
“I ordered a product from this company and receive the item too late.”
Company refused to honor exchange policy and imposed extra requirements.
“They do not honor their exchange policy.”
Reviewer alleges fraud, stolen information, and undelivered items.
“This company isn't a company. It's fraudsters stealing info and credit card information along with never sending items.”
Orders take forever to ship and reviewer received no shipping updates.
“it take forever for them to ship your items”
Reviewer complains about high shipping fees and poor, unclear customer emails.
“They charge exorbitant shipping fees ($9+/item)”
Reviewer says site deletes negative reviews and sells poor-quality clothing.
“Site continues to delete my 1 star review.”
After three weeks, reviewer received no shipping notification or email response.
“No response to email.”
Customer returned items but alleges the company stalled refunds and scammed them.
“I would not by any items from them. Scam Scam Scam Scam”
Reviewer accuses company of delayed shipping, withholding refunds, and deceptive fees.
“they had the audacity to penalize me with keeping 50% of the return”
Order delayed due to shipping and refund penalty kept half the refund.
“THEY ARE THEIVES!!!!”
Company refused refund for undelivered item and offered partial credit instead.
“DO NOT GIVE them Your money they are scammers”
Order remained unshipped after three weeks and reviewer requested a refund.
“they still haven't shipped my items after 3 weeks”
Reviewer alleges company keeps payments and provides no products.
“Do not waste you time ordering from this company they will keep your money and shipping fee and you will get no product.”
Customer paid but has not received the order yet.
“I HAVE NOT RECEIVED THIS YET!”
Order placed but no tracking information was ever received.
“I never received my tracking information”
Reviewer alleges payment methods blocked and forced to use PayPal.
“they will block your payment method and make you use PayPal.”
Order delayed and customer service gave no shipment confirmation.
“I still haven't received a shipment confirmation.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Know Fashion Style sells womenโs clothing. It offers dresses, tops, and matching sets across several collections. Shoppers view product pages with photos, sizing details, and prices. The company runs an online store and offers support channels for orders and returns.