Skip to content
We Collect & Analyze Reviews

Koi Footwear
Experiences & Reviews

Koi Footwear is an online footwear retailer offering fashion-focused shoes and boots. Consumers searching Koi Footwear reviews typically look for information on sizing, product quality, shipping and returns, and customer support. This summary compiles recent customer feedback to help shoppers evaluate fit, delivery reliability, and post-purchase service.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 85%
Latest Review 18d
Overall Rating
4.3

Our Analysis

๐ŸŽฏ

Service quality

Reviews frequently mention delivery performance: many customers report fast, well-packaged shipments, while a smaller group reports delays, lost parcels or reship attempts.

Share of mentions
20%
Strong
๐Ÿ’ฐ

Value for money

Several reviewers say pricing matches quality or that sale prices are good; others flagged unexpected duties, customs charges or high shipping costs at checkout.

Share of mentions
11%
Mixed
โšก

User experience

Most shoppers find ordering straightforward and the website usable; a handful report checkout friction, app login problems, or confusing sizing guidance.

Share of mentions
8%
Mixed
๐Ÿ”ง

Product quality

The majority describe shoes as comfortable, well made, true to size or slightly roomy, lightweight, and visually accurate to product images; occasional fit issues occurred.

Share of mentions
26%
Strong
๐Ÿ“ž

Communication

Customer service is praised in several cases for resolving duties and order mix-ups, but isolated reports note unresponsive email contact or delayed replies.

Share of mentions
5%
Mixed
โญ

Overall experience

Overall impressions are positive for most reviewers, citing product design, comfort and quick delivery, with a minority experiencing shipping, taxes or app issues.

Share of mentions
31%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

R
Rian Cheong
trustpilot.com Oct 01, 2025

24 days have passed and the shoesโ€ฆ

24 days have passed and the shoes haven't arrived. The first shipment had no tracking updates, and after contacting their email they said it was lost...

J
Jojo
trustpilot.com Oct 01, 2025

Lovely shoes, HORRIBLE shipping and tracking

The shoes were beautiful. However, the shipping was a total lie. I have screenshots of my conformation stating that my order was going to arrive in 5...

s
suhailah azad
trustpilot.com Oct 01, 2025

Shoes didn't fit me so i returned themโ€ฆ

Shoes didn't fit me so i returned them and got a re...

๏ฟฝ
โ€ข Kenma โ€ข
trustpilot.com Oct 01, 2025

Greatโ€ฆ

Had a little difficulty with checkout but other than that everything went...

M
Mary Sullivan
trustpilot.com Oct 01, 2025

Great Product Great Customer Service

I absolutely love KOI footware and can't get enough. The new shoes I got have gotten me endless compliments! With the most recent order I placed I not...

K
Konstantina Plevridi
trustpilot.com Oct 01, 2025

Quick shipping

Quick shipping , good packaging , they They suggested going up a size , but it turned out a bit big (I...

S
Shonni Wiggins
trustpilot.com Oct 01, 2025

Just as pictured

These are so cute...

L
Leanne S
trustpilot.com Oct 01, 2025

My favourite brand

I have several pairs of shoes and trainers from Koi and love all of them. They're all so comfortable, cute and quirky. They're priced very well for th...

A
Anne Jones
trustpilot.com Oct 01, 2025

Lovely boots

Bought as a gift but they look lo...

N
Noelia Viegas
trustpilot.com Oct 01, 2025

Loved thevshoes and really quick toโ€ฆ

Loved thevshoes and re...

Y
YT
trustpilot.com Oct 01, 2025

lovely stuff x

...

S
Sarah
trustpilot.com Oct 01, 2025

So many gorgeous shoes!

Great website, fantastic shoes and great delivery! There are so many shoes I want to buy from Koi, so far I've purchased 2 pairs and adore t...

M
Meow
trustpilot.com Oct 01, 2025

Great products and service

The shoes are so cool, perfect for my formal. The shipping was on time, but also received s...

Z
Zahli Bolton
trustpilot.com Oct 01, 2025

Pros and cons!

It was easy and fast to order but i personaly think the s...

A
Aria B
trustpilot.com Oct 01, 2025

Felt like walking on clouds โ˜๏ธ

Fast shipping, good price, and good quality shoes! I have already purchased four pairs from KOI. They seemed to be t...

G
Gem gems
trustpilot.com Oct 01, 2025

Great shoes theyre my go-to for cuteโ€ฆ

Great shoes theyre my go-to for cute styles that aren't boring n r well made!! Delivery was qui...

S
Simona Stoilkova
trustpilot.com Oct 01, 2025

App and taxes

Ordering from Koi has been a great experience overall as shipping is fast even though coming from outside of EU. What could improve is the final prize...

e
eileen
trustpilot.com Oct 01, 2025

really quick, fast shipping

my shoes came way faster than i thought the...

C
Cameron Bennett
trustpilot.com Oct 01, 2025

Goofy lil guy

Love these goofy shoes, says to s...

C
Cienna
trustpilot.com Oct 01, 2025

Just like the pictures!

The color was perfect a soft purple and the platforms are easy to walk in. They have a...

Share Your Experience

Help other customers by sharing your experience with Koi Footwear. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Customer feedback shows Koi Footwear is widely praised for product design, comfort and generally quick delivery. Many reviewers report items arrive true to pictures and feel well made; several buyers highlight good value during sales. Notable concerns include intermittent shipping delays or lost parcels (some linked to a specific courier), unexpected VAT/customs charges at checkout, and occasional app or checkout friction. Customer service examples show issues can be resolved, but responsiveness appears inconsistent in a few cases. Shoppers should check sizing guidance, factor potential duties into total cost, and use provided tracking closely.