Customer feedback shows Koi Footwear is widely praised for product design, comfort and generally quick delivery. Many reviewers report items arrive true to pictures and feel well made; several buyers highlight good value during sales. Notable concerns include intermittent shipping delays or lost parcels (some linked to a specific courier), unexpected VAT/customs charges at checkout, and occasional app or checkout friction. Customer service examples show issues can be resolved, but responsiveness appears inconsistent in a few cases. Shoppers should check sizing guidance, factor potential duties into total cost, and use provided tracking closely.
Examples from available reviews (Oct 2025 โ Feb 2026).
Order delayed and lost in transit with no response.
“24 days have passed and the shoes haven't arrived.”
Customer service explained additional duties helpfully and resolved issues.
“They were great in explaining the situation.”
Fast shipping, fair price, and comfortable shoes fit true to size.
“Fast shipping, good price, and good quality shoes!”
Shipping fast but taxes not shown upfront and app login fails.
“it doesnโt show additional vat or customs taxes, but it adds them at the end”
Reviews frequently mention delivery performance: many customers report fast, well-packaged shipments, while a smaller group reports delays, lost parcels or reship attempts.
Several reviewers say pricing matches quality or that sale prices are good; others flagged unexpected duties, customs charges or high shipping costs at checkout.
Most shoppers find ordering straightforward and the website usable; a handful report checkout friction, app login problems, or confusing sizing guidance.
The majority describe shoes as comfortable, well made, true to size or slightly roomy, lightweight, and visually accurate to product images; occasional fit issues occurred.
Customer service is praised in several cases for resolving duties and order mix-ups, but isolated reports note unresponsive email contact or delayed replies.
Overall impressions are positive for most reviewers, citing product design, comfort and quick delivery, with a minority experiencing shipping, taxes or app issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Quotes shortened ยท As of: February 2026
Shoes arrived quickly and are fashionable and comfortable.
“Quick delivery. Fab shoes. Comfortable.”
Shoes arrived quickly and are fashionable and comfortable.
“Quick delivery. Fab shoes. Comfortable.”
Shoes are gorgeous but very narrow; reviewer bought stretchers.
“The shoes are gorgeous, my only issue is they are very narrow”
Shoes are gorgeous but very narrow; reviewer bought stretchers.
“The shoes are gorgeous, my only issue is they are very narrow”
Details and design are perfect despite choosing wrong size.
“Amazing shoes, unluckly i took the ero h size but I will rebuy them.”
Details and design are perfect despite choosing wrong size.
“Amazing shoes, unluckly i took the ero h size but I will rebuy them.”
Wide-fit reviewer found the shoes fit absolutely perfectly.
“they fit absolutely perfectly.”
Wide-fit reviewer found the shoes fit absolutely perfectly.
“they fit absolutely perfectly.”
Shoes fit true to size and have a large platform and cool style.
“They fit super true to size (if you're between sizes, go up)”
Shoes fit true to size and have a large platform and cool style.
“They fit super true to size (if you're between sizes, go up)”
Reviewer loves the shoes, finds them cute, stylish, and unique.
“They're cute and stylish.”
Reviewer loves the shoes, finds them cute, stylish, and unique.
“They're cute and stylish.”
Both orders yielded beautiful, well-made, and comfortable shoes.
“The shoes are beautiful and well made.”
Both orders yielded beautiful, well-made, and comfortable shoes.
“The shoes are beautiful and well made.”
Products are unique but considered too expensive, bought only on sale.
“They have amazing unique products, but they are very expensive.”
Products are unique but considered too expensive, bought only on sale.
“They have amazing unique products, but they are very expensive.”
Fast shipping, cute packaging, and shoes match pictures comfortably.
“the shoes look exactly like the picture on the website”
Fast shipping, cute packaging, and shoes match pictures comfortably.
“the shoes look exactly like the picture on the website”
Size 8 fit perfectly despite initial plan to size up.
“Love the shoes I was going to size up but the size 8 was prefect.”
Size 8 fit perfectly despite initial plan to size up.
“Love the shoes I was going to size up but the size 8 was prefect.”
Buyer appreciated discount, fast delivery, and included tax.
“Cool discount, fast delivery and tax inculded”
Got a discount with fast delivery and tax included.
“Cool discount, fast delivery and tax inculded”
Shoes are cutest but size range limited for larger feet.
“I wish they'd expand sizes on women's shoes a little more”
Shoes are cute and good value but women's sizes are limited.
“i end up limited to whatever they do make for big footed people ๐ซ”
Fast shipping with frequent updates; good quality and comfortable.
“Es war alles super, ich habe oft updates zu meiner Bestellung bekommen”
Order had frequent updates and arrived quickly in five days.
“ich habe oft updates zu meiner Bestellung bekommen”
High quality shoes and helpful, speedy returns service; awaiting refund.
“again, very helpful and speedy service!”
Quality shoes but returned due to fit; service was helpful and speedy.
“again, very helpful and speedy service!”
Platform sneakers are comfortable though size 5 may be slightly large.
“theyre very comfortable to walk in.”
Platform sneakers are cute and comfortable, sizing slightly large.
“theyre very comfortable to walk in.”
The return process was inconvenient and difficult.
“Inconvenient return”
Return process was inconvenient to use.
“Inconvenient return”
Shoes are great and delivery was fast.
“Great shoes, fast delivery ๐๐ป”
Shoes are great and delivery was fast.
“Great shoes, fast delivery ๐๐ป”
Daughter loves boots; customer service was excellent and delivery fast.
“excellent service and fast delivery”
Daughter loves the boots; service and delivery were excellent.
“My daughter is obsessed with these boots..excellent service and fast delivery.”
Fast delivery, beautiful shoes, good value; family very happy.
“Shoes arrived fast and are absolutely beautiful.”
Shoes arrived quickly, look beautiful, and offer good value.
“Very nice and good value for money.”
Shipment faster than expected and shoes arrived in perfect condition.
“it arrived in pefect conditions and i absolutely loved them 10/10”
Shipment was faster than expected and shoes arrived in perfect condition.
“i absolutely loved them 10/10”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Koi Footwear is an online footwear retailer offering fashion-focused shoes and boots. Consumers searching Koi Footwear reviews typically look for information on sizing, product quality, shipping and returns, and customer support. This summary compiles recent customer feedback to help shoppers evaluate fit, delivery reliability, and post-purchase service.