Reviews Analyzed
20
We Collect & Analyze Reviews
Koi Footwear
Experiences & Reviews
Koi Footwear is an online footwear retailer offering fashion-focused shoes and boots. Consumers searching Koi Footwear reviews typically look for information on sizing, product quality, shipping and returns, and customer support. This summary compiles recent customer feedback to help shoppers evaluate fit, delivery reliability, and post-purchase service.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
18d
Overall Rating
4.3
Our Analysis
๐ฏ
Service quality
Reviews frequently mention delivery performance: many customers report fast, well-packaged shipments, while a smaller group reports delays, lost parcels or reship attempts.
Share of mentions
Strong
20%
๐ฐ
Value for money
Several reviewers say pricing matches quality or that sale prices are good; others flagged unexpected duties, customs charges or high shipping costs at checkout.
Share of mentions
Mixed
11%
โก
User experience
Most shoppers find ordering straightforward and the website usable; a handful report checkout friction, app login problems, or confusing sizing guidance.
Share of mentions
Mixed
8%
๐ง
Product quality
The majority describe shoes as comfortable, well made, true to size or slightly roomy, lightweight, and visually accurate to product images; occasional fit issues occurred.
Share of mentions
Strong
26%
๐
Communication
Customer service is praised in several cases for resolving duties and order mix-ups, but isolated reports note unresponsive email contact or delayed replies.
Share of mentions
Mixed
5%
โญ
Overall experience
Overall impressions are positive for most reviewers, citing product design, comfort and quick delivery, with a minority experiencing shipping, taxes or app issues.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
24 days have passed and the shoesโฆ
"24 days have passed and the shoes haven't arrived. The first shipment had no tracking updates, and after contacting their email they said it was lost..."
Rian Cheong
Trustpilot
Oct 01, 2025
Featured for: Shipping lost; no customer response
Great Product Great Customer Service
"I absolutely love KOI footware and can't get enough. The new shoes I got have gotten me endless compliments! With the most recent order I placed I not..."
Mary Sullivan
Trustpilot
Oct 01, 2025
Featured for: Positive product and customer service
Felt like walking on clouds โ๏ธ
"Fast shipping, good price, and good quality shoes! I have already purchased four pairs from KOI. They seemed to be t..."
Aria B
Trustpilot
Oct 01, 2025
Featured for: Fast shipping, good price, quality
App and taxes
"Ordering from Koi has been a great experience overall as shipping is fast even though coming from outside of EU. What could improve is the final prize..."
Simona Stoilkova
Trustpilot
Oct 01, 2025
Featured for: App login and unexpected taxes
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
R
Rian Cheong
trustpilot.com
Oct 01, 2025
24 days have passed and the shoesโฆ
24 days have passed and the shoes haven't arrived. The first shipment had no tracking updates, and after contacting their email they said it was lost...
J
Jojo
trustpilot.com
Oct 01, 2025
Lovely shoes, HORRIBLE shipping and tracking
The shoes were beautiful. However, the shipping was a total lie. I have screenshots of my conformation stating that my order was going to arrive in 5...
s
suhailah azad
trustpilot.com
Oct 01, 2025
Shoes didn't fit me so i returned themโฆ
Shoes didn't fit me so i returned them and got a re...
๏ฟฝ
โข Kenma โข
trustpilot.com
Oct 01, 2025
Greatโฆ
Had a little difficulty with checkout but other than that everything went...
M
Mary Sullivan
trustpilot.com
Oct 01, 2025
Great Product Great Customer Service
I absolutely love KOI footware and can't get enough. The new shoes I got have gotten me endless compliments! With the most recent order I placed I not...
K
Konstantina Plevridi
trustpilot.com
Oct 01, 2025
Quick shipping
Quick shipping , good packaging , they They suggested going up a size , but it turned out a bit big (I...
S
Shonni Wiggins
trustpilot.com
Oct 01, 2025
Just as pictured
These are so cute...
L
Leanne S
trustpilot.com
Oct 01, 2025
My favourite brand
I have several pairs of shoes and trainers from Koi and love all of them. They're all so comfortable, cute and quirky. They're priced very well for th...
A
Anne Jones
trustpilot.com
Oct 01, 2025
Lovely boots
Bought as a gift but they look lo...
N
Noelia Viegas
trustpilot.com
Oct 01, 2025
Loved thevshoes and really quick toโฆ
Loved thevshoes and re...
Y
YT
trustpilot.com
Oct 01, 2025
lovely stuff x
...
S
Sarah
trustpilot.com
Oct 01, 2025
So many gorgeous shoes!
Great website, fantastic shoes and great delivery! There are so many shoes I want to buy from Koi, so far I've purchased 2 pairs and adore t...
M
Meow
trustpilot.com
Oct 01, 2025
Great products and service
The shoes are so cool, perfect for my formal. The shipping was on time, but also received s...
Z
Zahli Bolton
trustpilot.com
Oct 01, 2025
Pros and cons!
It was easy and fast to order but i personaly think the s...
A
Aria B
trustpilot.com
Oct 01, 2025
Felt like walking on clouds โ๏ธ
Fast shipping, good price, and good quality shoes! I have already purchased four pairs from KOI. They seemed to be t...
G
Gem gems
trustpilot.com
Oct 01, 2025
Great shoes theyre my go-to for cuteโฆ
Great shoes theyre my go-to for cute styles that aren't boring n r well made!! Delivery was qui...
S
Simona Stoilkova
trustpilot.com
Oct 01, 2025
App and taxes
Ordering from Koi has been a great experience overall as shipping is fast even though coming from outside of EU. What could improve is the final prize...
e
eileen
trustpilot.com
Oct 01, 2025
really quick, fast shipping
my shoes came way faster than i thought the...
C
Cameron Bennett
trustpilot.com
Oct 01, 2025
Goofy lil guy
Love these goofy shoes, says to s...
C
Cienna
trustpilot.com
Oct 01, 2025
Just like the pictures!
The color was perfect a soft purple and the platforms are easy to walk in. They have a...
Conclusion
Customer feedback shows Koi Footwear is widely praised for product design, comfort and generally quick delivery. Many reviewers report items arrive true to pictures and feel well made; several buyers highlight good value during sales. Notable concerns include intermittent shipping delays or lost parcels (some linked to a specific courier), unexpected VAT/customs charges at checkout, and occasional app or checkout friction. Customer service examples show issues can be resolved, but responsiveness appears inconsistent in a few cases. Shoppers should check sizing guidance, factor potential duties into total cost, and use provided tracking closely.