Koi Footwear
Experiences & Reviews
Koi Footwear is an online footwear retailer offering fashion-focused shoes and boots. Consumers searching Koi Footwear reviews typically look for information on sizing, product quality, shipping and returns, and customer support. This summary compiles recent customer feedback to help shoppers evaluate fit, delivery reliability, and post-purchase service.
Overview & Key Metrics
Our Analysis
Service quality
Reviews frequently mention delivery performance: many customers report fast, well-packaged shipments, while a smaller group reports delays, lost parcels or reship attempts.
Value for money
Several reviewers say pricing matches quality or that sale prices are good; others flagged unexpected duties, customs charges or high shipping costs at checkout.
User experience
Most shoppers find ordering straightforward and the website usable; a handful report checkout friction, app login problems, or confusing sizing guidance.
Product quality
The majority describe shoes as comfortable, well made, true to size or slightly roomy, lightweight, and visually accurate to product images; occasional fit issues occurred.
Communication
Customer service is praised in several cases for resolving duties and order mix-ups, but isolated reports note unresponsive email contact or delayed replies.
Overall experience
Overall impressions are positive for most reviewers, citing product design, comfort and quick delivery, with a minority experiencing shipping, taxes or app issues.
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Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
24 days have passed and the shoesโฆ
"24 days have passed and the shoes haven't arrived. The first shipment had no tracking updates, and after contacting their email they said it was lost..."
Great Product Great Customer Service
"I absolutely love KOI footware and can't get enough. The new shoes I got have gotten me endless compliments! With the most recent order I placed I not..."
Felt like walking on clouds โ๏ธ
"Fast shipping, good price, and good quality shoes! I have already purchased four pairs from KOI. They seemed to be t..."
App and taxes
"Ordering from Koi has been a great experience overall as shipping is fast even though coming from outside of EU. What could improve is the final prize..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
24 days have passed and the shoesโฆ
24 days have passed and the shoes haven't arrived. The first shipment had no tracking updates, and after contacting their email they said it was lost...
Lovely shoes, HORRIBLE shipping and tracking
The shoes were beautiful. However, the shipping was a total lie. I have screenshots of my conformation stating that my order was going to arrive in 5...
Shoes didn't fit me so i returned themโฆ
Shoes didn't fit me so i returned them and got a re...
Greatโฆ
Had a little difficulty with checkout but other than that everything went...
Great Product Great Customer Service
I absolutely love KOI footware and can't get enough. The new shoes I got have gotten me endless compliments! With the most recent order I placed I not...
Quick shipping
Quick shipping , good packaging , they They suggested going up a size , but it turned out a bit big (I...
Just as pictured
These are so cute...
My favourite brand
I have several pairs of shoes and trainers from Koi and love all of them. They're all so comfortable, cute and quirky. They're priced very well for th...
Lovely boots
Bought as a gift but they look lo...
Loved thevshoes and really quick toโฆ
Loved thevshoes and re...
lovely stuff x
...
So many gorgeous shoes!
Great website, fantastic shoes and great delivery! There are so many shoes I want to buy from Koi, so far I've purchased 2 pairs and adore t...
Great products and service
The shoes are so cool, perfect for my formal. The shipping was on time, but also received s...
Pros and cons!
It was easy and fast to order but i personaly think the s...
Felt like walking on clouds โ๏ธ
Fast shipping, good price, and good quality shoes! I have already purchased four pairs from KOI. They seemed to be t...
Great shoes theyre my go-to for cuteโฆ
Great shoes theyre my go-to for cute styles that aren't boring n r well made!! Delivery was qui...
App and taxes
Ordering from Koi has been a great experience overall as shipping is fast even though coming from outside of EU. What could improve is the final prize...
really quick, fast shipping
my shoes came way faster than i thought the...
Goofy lil guy
Love these goofy shoes, says to s...
Just like the pictures!
The color was perfect a soft purple and the platforms are easy to walk in. They have a...
Conclusion
Customer feedback shows Koi Footwear is widely praised for product design, comfort and generally quick delivery. Many reviewers report items arrive true to pictures and feel well made; several buyers highlight good value during sales. Notable concerns include intermittent shipping delays or lost parcels (some linked to a specific courier), unexpected VAT/customs charges at checkout, and occasional app or checkout friction. Customer service examples show issues can be resolved, but responsiveness appears inconsistent in a few cases. Shoppers should check sizing guidance, factor potential duties into total cost, and use provided tracking closely.