Reviews Analyzed
21
We Collect & Analyze Reviews
Larroude
Experiences & Reviews
Larroude is an online fashion brand focused on women’s footwear and accessories, selling primarily through its e-commerce store. Shoppers researching Larroude commonly look for product durability, shipping and return policies, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
29d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Reviews most often cite long shipping delays, late pre-orders, and refund/return processing problems; a small number report timely delivery.
Share of mentions
Weak
24%
💰
Value for money
Several customers describe items as overpriced relative to materials and durability, citing cheap-feeling construction and poor longevity.
Share of mentions
Weak
5%
⚡
User experience
Some reviewers praise site navigation and images, while others report checkout issues, gift-card failures, and inconsistent shipping information.
Share of mentions
Mixed
5%
🔧
Product quality
Customer reports are mixed: a few note comfortable, well-made shoes, but many describe damaged items, poor materials, and soles detaching.
Share of mentions
Weak
15%
📞
Communication
Frequent reports of unresponsive customer service across email, phone and messaging; a minority report timely or helpful replies.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions skew negative: many customers report unresolved orders, delayed shipments, refund problems and product issues, few positives.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – October 2025).
Exceptional Experience at Larroude
"I recently purchased a pair of shoes from Larroudé and I couldn't be more satisfied! The website was easy to navigate with clear pictures and descriptions of each product. Shipping was free and my order arrived in just a few days. The quality of the shoes is outstanding, they are comfortable and stylish, which makes them perfect for any occasion. Another great aspect of Larroudé is the variety they offer, not only with their shoe collection but also their handbags and jeans. Larroudé's dedication to customer satisfaction is evident in their hassle-free returns policy. They make it easy to return products if necessary, though I doubt you’ll want to part with your purchase! Overall, my experience with Larroudé has been exceptional. From browsing the website to receiving my order - everything went smoothly. I will definitely be purchasing from them again in the future."
Fahey
Collected.reviews
Nov 03, 2022
Featured for: Positive product and experience
Beautiful Shoes, slooooowwwww shipping!
"Ordered the Stella Mule on 7/20/25, shoes arrived 9/15/25. Whew - that's just too long! When completing my 'Pre-Order' the site indicated that shippin..."
Sandra Williams
Trustpilot
Oct 01, 2025
Featured for: Good product, slow shipping
Impossible to use store credit/gift card
"I originally purchased and returned a pair of shoes in July 2024. I loved the shoes but the sizing was wrong. I received a store credit (as I wasn't a..."
Lauren
Trustpilot
Oct 01, 2025
Featured for: Gift card and site issues
If there were zero stars option I would…
"If there were zero stars option I would post that and not even give them one star .. my order never came and for two months they told me to keep waiti..."
Jessica
Trustpilot
Oct 01, 2025
Featured for: Non-delivery and refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Ramona Barac
trustpilot.com
Oct 01, 2025
Don’t buy from this company because…
Don’t buy from this company because they are lairs . I intital order in Aug 17 and I received the shoes even my normal size didn’t fit so I return and...
B
Beth Sobba
trustpilot.com
Oct 01, 2025
Poor quality shoe; better off at Target
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic an...
S
Sandra Williams
trustpilot.com
Oct 01, 2025
Beautiful Shoes, slooooowwwww shipping!
Ordered the Stella Mule on 7/20/25, shoes arrived 9/15/25. Whew - that's just too long! When completing my 'Pre-Order' the site indicated that shippin...
J
JP
trustpilot.com
Oct 01, 2025
Does customer service even exist??? So disappointed!
Can you please tell me how to make contact with this company??? I ordered boots pre-order in July and still have not received them. I have left multip...
C
Carrie Hu
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS COMPANY AT ANY…
DO NOT BUY FROM THIS COMPANY AT ANY COST. Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE. The shoes don't fit...
M
Marina Sanditen
trustpilot.com
Oct 01, 2025
Dishonest company
After filling out the credit card info, I changed my mind and didn't press "place my order". But the order miraculously still went thru. I immediately...
J
Jessica
trustpilot.com
Oct 01, 2025
If there were zero stars option I would…
If there were zero stars option I would post that and not even give them one star .. my order never came and for two months they told me to keep waiti...
M
Mich
trustpilot.com
Oct 01, 2025
I would NOT order from here again
First pair came on time and was good. Second pair said it would arrive mid July (ordered in June). By August I emailed customer service, which didn't...
L
Lauren
trustpilot.com
Oct 01, 2025
Impossible to use store credit/gift card
I originally purchased and returned a pair of shoes in July 2024. I loved the shoes but the sizing was wrong. I received a store credit (as I wasn't a...
K
K. Eggenberger
trustpilot.com
Oct 01, 2025
Zero Communication
I ordered some boots from Larroude earlier this summer. When I received them, I discovered that they did not fit so I returned them. My return was ass...
J
John
trustpilot.com
Oct 01, 2025
No customer service, no response to issues
Very disappointed with the service of this company, first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 1...
C
Carina Garcia
trustpilot.com
Oct 01, 2025
Poor communication and terrible shipping times
I pre ordered a pair of shoes on May 15 2025 and the website stated that shipping would start in mid June. July 4th I still hadn’t received the shoes...
C
Claudia Lopez
trustpilot.com
Oct 01, 2025
Terrible decision to buy Larroude flats…
Terrible decision to buy Larroude flats It’s be...
J
Joan Kaplow
trustpilot.com
Oct 01, 2025
My return got sent back due to undeliverable and no forwarding address
I received my order after several weeks and the minute I opened the box, a toxic smell came out. I imagine it was some sort of dye because they were n...
C
Cristina
trustpilot.com
Oct 01, 2025
Disappointing
This was my first order at Larroude'. I purchased a pair of Ricky boots in blue suede and when I opened the box I've seen two long scratches on the le...
D
Daniella�Pfefer
trustpilot.com
Oct 01, 2025
I would give zero stars if that were an…
I would give zero stars if that were an option. There may as well be no customer service because there is no response vi...
S
Sarah Young
trustpilot.com
Oct 01, 2025
Nothing good about these shoes
Nothing good about them. Shoes looked cheap and felt even worse. Put more money into yo...
M
Marsha Robison
trustpilot.com
Oct 01, 2025
Looks like counterfeit quality
Took forever. Worst part was the quality of the sandal was terrible. It truly looked like and felt like a counterfe...
J
Jen Casey
trustpilot.com
Oct 01, 2025
No response from support
I purchased a pair of shoes and I am just trying to get an order number to exchange the shoes as they are too small, which isn't on any of my e-mails...
V
Valerie Lytle
trustpilot.com
Oct 01, 2025
Im pretty bummed with my experience…
Im pretty bummed with my experience here. Like everyone else, I was gifted these from my mom on preorder and it took 3 months to arrive. However, I wa...
Conclusion
Customer feedback for Larroude shows recurring operational issues buyers should consider before purchasing. Multiple reviews report long pre-order and shipping delays, frequent lack of tracking or shipping confirmations, and difficulties obtaining refunds. Product feedback is mixed: some buyers praise fit and materials, while others report damaged items, poor construction, or soles failing after few wears. Communication and customer support responsiveness are commonly cited as problems; several reviewers describe unanswered emails and phone calls. If you plan to buy, check the product return and refund policy carefully, monitor tracking closely, and consider payment methods with dispute protections.