Customer feedback for Larroude shows recurring operational issues buyers should consider before purchasing. Multiple reviews report long pre-order and shipping delays, frequent lack of tracking or shipping confirmations, and difficulties obtaining refunds. Product feedback is mixed: some buyers praise fit and materials, while others report damaged items, poor construction, or soles failing after few wears. Communication and customer support responsiveness are commonly cited as problems; several reviewers describe unanswered emails and phone calls. If you plan to buy, check the product return and refund policy carefully, monitor tracking closely, and consider payment methods with dispute protections.
Examples from available reviews (Nov 2022 – Feb 2026).
Smooth shopping, fast free shipping, and comfortable high-quality shoes.
“I couldn't be more satisfied!”
Shoes matched photos and fit well but shipping took much longer.
“Whew - that's just too long!”
Unable to apply store credit due to website errors and unresponsive support.
“Sorry, your giftcard can't be applied now that your order has been fulfilled.”
Order never arrived and company refused refund until bank dispute.
“my order never came”
Reviews most often cite long shipping delays, late pre-orders, and refund/return processing problems; a small number report timely delivery.
Several customers describe items as overpriced relative to materials and durability, citing cheap-feeling construction and poor longevity.
Some reviewers praise site navigation and images, while others report checkout issues, gift-card failures, and inconsistent shipping information.
Customer reports are mixed: a few note comfortable, well-made shoes, but many describe damaged items, poor materials, and soles detaching.
Frequent reports of unresponsive customer service across email, phone and messaging; a minority report timely or helpful replies.
Overall impressions skew negative: many customers report unresolved orders, delayed shipments, refund problems and product issues, few positives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Multiple defective items and poor customer service with inadequate solutions.
“They are all about the sale, and nothing about customer service.”
Platform boots fell apart on first wear and were uncomfortable.
“disintegrated on the first wear.”
Unable to process returns or contact customer service despite multiple attempts.
“The customer service phone number does not work.”
Repeat buyer experienced fit inconsistencies but later received credit.
“company has now credited my purchase .”
Final-sale suede shoes arrived damaged and customer service hasn't resolved it.
“The suede is in bad condition and rubbed off in areas like they've been worn before.”
Long phone hold times over an hour and unresolved issues causing frustration.
“I’ve been on hold w customer service for 1.25 hours.”
One order never shipped and customer service didn't respond to inquiries.
“I’ve sent 3 emails to customer service with no reponse over the past 5 weeks”
Received FedEx invoice and collections after return; Larroude unresponsive.
“Federal Express has now placed me in collections”
Return process confusing and customer support unhelpful.
“horrible time trying to return.”
Ordered in November and item never shipped after months.
“Waited 2 months, order NEVER shipped”
Shoes lacked comfort and quality; refund obtained for some pairs.
“do not buy the final sale items”
Received defective boots twice and company won't refund.
“They send me ANOTHER DEFECTIVE PAIR.”
Seamless exchange with quick, helpful customer service response.
“this may have been the best online return I’ve ever made.”
Boots were uncomfortable and the review allegedly was removed from website.
“My review never appeared on their website”
Customer service unresponsive; emails about returns received no reply.
“The worst customer service”
Shoes were comfortable, stylish, and well made with no problems.
“the shoes are comfortable, stylish, well made and unique.”
Paid for expedited shipping but shoes arrived late and hefty return fees applied.
“Larroude wants to deduct the cost that I paid them to ship in that timeframe + a $14.95 return fee.”
Dented pumps arrived and company refused refund, offering store credit instead.
“This company is a TOTAL SCAM and has the absolute worst customer service!!”
Company didn't cover promised tariffs and remained unresponsive.
“Got hit up with tariffs they didn't pay”
Order repeatedly delayed with changing dates; customer plans to dispute charge.
“there was a “production delay” and would be shipped on 11/28.”
Order delayed and poor customer service with unresolved return issues.
“Don’t buy from this company because they are lairs .”
Shoes' soles shredded after a few hours, very poor quality.
“the bottom of the shoes are shredded”
Shoes matched photos and fit well but shipping took much longer.
“Whew - that's just too long!”
Pre-ordered boots never arrived and customer service didn't respond.
“I ordered boots pre-order in July and still have not received them.”
Shoes overpriced, poor quality, and returns were mishandled.
“Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE.”
Order charged despite cancellation; refund delayed and dispute unresolved.
“But the order miraculously still went thru.”
Order never arrived and company refused refund until bank dispute.
“my order never came”
Second order was significantly delayed and customer service was unhelpful.
“This company does not care about customer experience.”
Unable to apply store credit due to website errors and unresponsive support.
“Sorry, your giftcard can't be applied now that your order has been fulfilled.”
Return received but refund not issued and customer service unreachable.
“I have yet to receive a refund.”
Received mismatched shoe sizes and customer service hasn't responded.
“first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11.”
Pre-order shipping delayed multiple times and customer support misinformed.
“Don't order from this company unless you want to wait 4+ months to get your issue resolved.”
Three months passed with no shipping confirmation for order.
“It’s been 3 months and still no shipping confirmation.”
Returned smelly shoes but return was undeliverable and service unresponsive.
“a toxic smell came out.”
Received scratched and stained boots and exchange options were unsatisfactory.
“two long scratches on the left boot”
No response via WhatsApp or email after placing orders twice.
“There may as well be no customer service because there is no response via WhatsApp or email.”
Shoes looked and felt cheap; reviewer calls company a scam.
“Nothing good about them.”
Shipping slow and sandal quality felt counterfeit.
“it truly looked like and felt like a counterfeit!”
Support unresponsive and unable to obtain order number for exchange.
“support is completely unresponsive.”
Sole detached after few wears; customer service initially unresponsive then refunded.
“Within 3 weeks and just a few wears the sole of the shoe had detached.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larroude is an online fashion brand focused on women’s footwear and accessories, selling primarily through its e-commerce store. Shoppers researching Larroude commonly look for product durability, shipping and return policies, and customer support responsiveness.