Most reviews describe ongoing problems after purchase, especially with order handling and support. Many say shoes arrived damaged or broke after very little wear. A smaller group mentions comfortable, well-made styles and an easy exchange. Several accounts also point to shipping delays and vague status updates.
Examples from available reviews (Nov 2022 – Mar 2026).
Platform boots fell apart on first wear and were uncomfortable.
“disintegrated on the first wear.”
One order never shipped and customer service didn't respond to inquiries.
“I’ve sent 3 emails to customer service with no reponse over the past 5 weeks”
Seamless exchange with quick, helpful customer service response.
“this may have been the best online return I’ve ever made.”
Shoes were comfortable, stylish, and well made with no problems.
“the shoes are comfortable, stylish, well made and unique.”
Many reviewers describe support that doesn’t respond and account issues that never get fixed. Complaints often mention calls that won’t go through, long holds, and returns that don’t lead to refunds. A few customers say exchanges were handled quickly and with help.
Many customers question the price after receiving shoes that arrive damaged or wear out quickly. Reviewers also mention expedited shipping charges and return fees, alongside claims that materials feel overpriced. A few who got well-made pairs say the value felt fair for the cost.
Customers often describe confusion and mistakes during order processing and online returns. Reviews mention trouble using store credit, orders charged after cancellation, and unclear return directions. Positive shopping experiences appear, but less often.
Several reviews mention defects right out of the box and fast wear, including soles coming off, bottoms shredding, scratches, and suede that scuffs or wears down. Some say the build feels cheap or even counterfeit. A smaller set praises comfort, fit, and sturdy construction.
Reviewers frequently mention shipping delays and delivery dates that shift without clear explanations. Many also report no replies by email, WhatsApp, or phone, plus inconsistent updates on production. A few customers received prompt confirmations and delivery details that matched expectations.
Reviews show a sharp split between bad and good experiences. Many focus on service problems and product defects. Positive comments point to a few cases of good fit, comfort, and fast returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Multiple defective items and poor customer service with inadequate solutions.
“They are all about the sale, and nothing about customer service.”
Platform boots fell apart on first wear and were uncomfortable.
“disintegrated on the first wear.”
Unable to process returns or contact customer service despite multiple attempts.
“The customer service phone number does not work.”
Repeat buyer experienced fit inconsistencies but later received credit.
“company has now credited my purchase .”
Final-sale suede shoes arrived damaged and customer service hasn't resolved it.
“The suede is in bad condition and rubbed off in areas like they've been worn before.”
Long phone hold times over an hour and unresolved issues causing frustration.
“I’ve been on hold w customer service for 1.25 hours.”
One order never shipped and customer service didn't respond to inquiries.
“I’ve sent 3 emails to customer service with no reponse over the past 5 weeks”
Received FedEx invoice and collections after return; Larroude unresponsive.
“Federal Express has now placed me in collections”
Return process confusing and customer support unhelpful.
“horrible time trying to return.”
Ordered in November and item never shipped after months.
“Waited 2 months, order NEVER shipped”
Shoes lacked comfort and quality; refund obtained for some pairs.
“do not buy the final sale items”
Received defective boots twice and company won't refund.
“They send me ANOTHER DEFECTIVE PAIR.”
Seamless exchange with quick, helpful customer service response.
“this may have been the best online return I’ve ever made.”
Boots were uncomfortable and the review allegedly was removed from website.
“My review never appeared on their website”
Customer service unresponsive; emails about returns received no reply.
“The worst customer service”
Shoes were comfortable, stylish, and well made with no problems.
“the shoes are comfortable, stylish, well made and unique.”
Paid for expedited shipping but shoes arrived late and hefty return fees applied.
“Larroude wants to deduct the cost that I paid them to ship in that timeframe + a $14.95 return fee.”
Dented pumps arrived and company refused refund, offering store credit instead.
“This company is a TOTAL SCAM and has the absolute worst customer service!!”
Company didn't cover promised tariffs and remained unresponsive.
“Got hit up with tariffs they didn't pay”
Order repeatedly delayed with changing dates; customer plans to dispute charge.
“there was a “production delay” and would be shipped on 11/28.”
Order delayed and poor customer service with unresolved return issues.
“Don’t buy from this company because they are lairs .”
Shoes' soles shredded after a few hours, very poor quality.
“the bottom of the shoes are shredded”
Shoes matched photos and fit well but shipping took much longer.
“Whew - that's just too long!”
Pre-ordered boots never arrived and customer service didn't respond.
“I ordered boots pre-order in July and still have not received them.”
Shoes overpriced, poor quality, and returns were mishandled.
“Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE.”
Order charged despite cancellation; refund delayed and dispute unresolved.
“But the order miraculously still went thru.”
Order never arrived and company refused refund until bank dispute.
“my order never came”
Second order was significantly delayed and customer service was unhelpful.
“This company does not care about customer experience.”
Unable to apply store credit due to website errors and unresponsive support.
“Sorry, your giftcard can't be applied now that your order has been fulfilled.”
Return received but refund not issued and customer service unreachable.
“I have yet to receive a refund.”
Received mismatched shoe sizes and customer service hasn't responded.
“first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11.”
Pre-order shipping delayed multiple times and customer support misinformed.
“Don't order from this company unless you want to wait 4+ months to get your issue resolved.”
Three months passed with no shipping confirmation for order.
“It’s been 3 months and still no shipping confirmation.”
Returned smelly shoes but return was undeliverable and service unresponsive.
“a toxic smell came out.”
Received scratched and stained boots and exchange options were unsatisfactory.
“two long scratches on the left boot”
No response via WhatsApp or email after placing orders twice.
“There may as well be no customer service because there is no response via WhatsApp or email.”
Shoes looked and felt cheap; reviewer calls company a scam.
“Nothing good about them.”
Shipping slow and sandal quality felt counterfeit.
“it truly looked like and felt like a counterfeit!”
Support unresponsive and unable to obtain order number for exchange.
“support is completely unresponsive.”
Sole detached after few wears; customer service initially unresponsive then refunded.
“Within 3 weeks and just a few wears the sole of the shoe had detached.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larroude is an online footwear brand selling women’s shoes. Its website offers boots, pumps, sandals, and seasonal styles. Listings show photos, sizing tips, and material notes such as leather or suede uppers with rubber or leather soles. Shoppers can buy in-stock items and place pre-orders through the site.