Many reviewers describe repeated issues with build quality and dependable shipping. They report fixtures arriving damaged, incomplete, or not as ordered. Fewer reviews praise fast delivery and products that matched or beat expectations. Several customers also say refund or replacement requests brought slow or unhelpful responses.
Examples from available reviews (Jun 2024 โ Mar 2026).
Orders shipped from China, wrong items sent and refund process obstructed.
“it contained two large metal frames that had nothing to do with my purchase.”
Multiple fixtures arrived broken and certifications were invalid.
“4 out of 6 light fixtures arrived broken”
They charge for returns and apply a 10% restocking deduction.
“They charge you to return it AND A 10% DISCOUNT on your refund for restocking.”
Quick shipment and product exceeded expectations in person.
“Shipment was quick and the product was better in person than in photos!”
Service problems come up often. Reviewers mention incorrect deliveries, missing parcels, replacement items arriving broken, and returns being declined. Several accounts also point to high return shipping costs and a restocking deduction.
Customers often say the fixtures feel cheap for the listed price. Some note the items looked cheaper than the photos and came with unbranded or low-quality bulbs. A smaller group reports value that felt acceptable or better than expected.
Positive experiences appear, but less often than negative ones. Some buyers report quick shipping and products that met expectations. A few mention usability snags, such as needing special tools for assembly or remotes that switch color modes unexpectedly.
Many reviews describe fixtures arriving broken, scratched, or missing parts. Reported issues include melted or water-damaged components, thin wiring, disconnected earth wires, and missing certifications or parts. A minority mention glass color differences or say the product looked better in person.
Many comments point to weak tracking information and slow or absent customer support replies. Several reviewers say orders were marked as shipped without delivery proof or tracking unless they asked. A few customers report quick responses and solutions, unlike most complaints.
Reviews show a sharp split between many one-star ratings and fewer five-star ratings. Complaints focus on defects, delivery mistakes, and hard-to-manage returns. Positive reviews highlight on-time shipping and receiving the correct items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) ยท Sitejabber (20) ยท Quotes shortened ยท As of: March 2026
Light fittings were cheaply made and not worth the price.
“Cheap poorly made light fittings. Worth a fraction of the price I paid.”
Orders shipped from China, wrong items sent and refund process obstructed.
“it contained two large metal frames that had nothing to do with my purchase.”
Company is Hong Kong-based, ships from there and customer service is unhelpful.
“They are based in Hong Kong, with no base in the UK.”
Very poor quality and restrictive, costly return policy.
“they donโt accept returns, only if you pay 10% + shipping.”
Chandelier had quality issues and company offered only a partial refund.
“the company is refusing to classify these as defects and is only offering a partial refund.”
Qualified electrician reports products are low quality, broken and scratched.
“they also come broken and scratched.”
Replacement arrived damaged and getting a refund is difficult.
“the replacement arrived with everything smashed.”
Order disappeared and customer seeks refund through credit card company.
“My order disappeared- my contractor has to try and get the money back from the credit card company.”
They sent the wrong item and demand customer-paid return shipping.
“they are asking me to pay UPS to return it”
Buyer had a great experience and is very happy with chandelier.
“I couldnโt be happier.”
They claim items shipped but they were lost and customer hasn't received them.
“They told me the items have been shipped and then they have been lost.”
Product differed from photos and returns process was obstructive.
“Ordered a light fitting which looked nothing like the photos online.”
Long shipping times, cheap components, and poor tracking information.
“They do not provide any tracking info when product is shipped, unless you ask for it.”
Exterior lights failed and customer service was unhelpful.
“One let water in and the other just melted.”
Wall light arrived as described with accurate tracking and exceeded expectations.
“the wall light is exactly as described on the website exceeding out expectations”
Received wrong item and customer service was completely unresponsive.
“Completely unresponsive and irresponsible seller.”
Seller claimed delivery but item never arrived and no proof provided.
“They claim item was delivered which it wasnโt.”
Product had poor fittings, thin wiring, and seemed overpriced.
“One lamp did not have the earth wire connected.”
Item ordered weeks ago with no delivery or response.
“Ordered 3 weeks ago and despite numerous emails no sign of the item.”
They charge for returns and apply a 10% restocking deduction.
“They charge you to return it AND A 10% DISCOUNT on your refund for restocking.”
Returned item required high shipping and received only partial refund.
“Tried to send light back ups wanted $180 .”
Product felt cheap and fragile despite high price.
“cheap lights that cost a lot, even the bulb supplied was an unbranded cheap one.”
Product failed and company refused to process return.
“Product didn't work and they are refusing to process a return.”
Multiple fixtures arrived broken and certifications were invalid.
“4 out of 6 light fixtures arrived broken”
Cheap products arrived slowly with missing parts and damage.
“Missing parts and lots broken in transit”
Defective fixture and company refuses refund despite return attempts.
“Customer service refuses to acknowledge the defect or start the return process.”
Product was cheap plastic from China and reviewer calls it a scam.
“Plastic article that arrived directly from China...”
Light stopped working and company hasn't resolved the issue.
“the light does not work”
Lights didn't work and seller refused to acknowledge defects.
“They don't work.”
Order ships from China and delivery is significantly delayed.
“Totally unreliable and ships from China which is not clear.”
Fixture looked cheaper than photos and returns were costly.
“looks a lot cheaper in person than in photos”
Socket was faulty and company demanded excessive proof instead of refund.
“one of the sockets didn't work.”
Order not shipped and seller barely replies without phone contact.
“It's been 2 weeks and my lamp haven't been shopped yet and they are saying they can't do anything.”
Company sent wrong item but refunded after dispute and payment suspension.
“Las Sola sent me the wrong item”
High-cost light arrived defective and company refused proper refund.
“4 of the 6 didn't work.”
Poor packaging and missing instructions made installation difficult.
“Pretty disappointed in the quality of the packing and shipping of this product.”
Paid for two sets but only received one and seller refused help.
“I ordered and paid for two set's of lights and only ever received one set of lights.”
Item arrived damaged, incorrect, and missing parts and instructions.
“The box was crushed and the item is completely unrelated to the one I ordered.”
Quick shipment and product exceeded expectations in person.
“Shipment was quick and the product was better in person than in photos!”
Glass balls were darker online but appear clear when lit.
“the glass balls were a much darker green online”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lassola runs an online store that sells lighting fixtures and related accessories. The catalog commonly includes chandeliers, pendant lights, wall lights, outdoor fixtures, and replacement bulbs. Product pages show photos, dimensions, and technical specs. Customers order through the website and pay online. The site offers standard e-commerce functions, including checkout and ways to contact customer support.