Reviews Analyzed
20
We Collect & Analyze Reviews
lassola
Experiences & Reviews
Lassola is an e-commerce lighting retailer that offers decorative fixtures such as chandeliers, pendant lights, wall lights and outdoor lamps. The brand operates an online storefront selling finished fixtures and lighting accessories to residential customers. Consumers researching Lassola commonly seek information on product types, shipping, returns and customer support before purchasing.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
29d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers report poor after‑sales service: delayed or refused refunds, difficult returns and unresolved customer complaints.
Share of mentions
Weak
22%
💰
Value for money
Multiple customers describe items as overpriced for their build, with added return or repair costs reducing perceived value.
Share of mentions
Weak
10%
⚡
User experience
Customers note inconsistent order confirmations and tracking; a small number report clear tracking and smooth fulfilment.
Share of mentions
Weak
5%
🔧
Product quality
Many reviews describe broken, non‑working or cheaply made fixtures; a minority say products matched descriptions and expectations.
Share of mentions
Weak
20%
📞
Communication
Frequent complaints cite no replies to emails/tickets and lack of delivery proof; isolated reviews report helpful, detailed tracking.
Share of mentions
Weak
19%
⭐
Overall experience
Most reviewers advise caution due to fulfilment and quality issues; a small number describe positive end‑to‑end purchases.
Share of mentions
Weak
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
I received the wrong item and they are not providing any customer service
"I received the wrong item and they are asking me to pay UPS to return it rather than send me a prepaid label. The cost of..."
Mary Hardy
Trustpilot
Oct 01, 2025
Featured for: return cost and wrong item
Good quality chandelier
"Just had my bubble chandelier installed today and I couldn’t be happier. Personally I have had a great experience from start..."
Margaret
Trustpilot
Oct 01, 2025
Featured for: positive end-to-end experience
100% avoid
"Do NOT buy anything from this awful company. I bought 3 outside wall lights and so far 2 have failed. One let water in and the other just melted. So f..."
Beanykey
Trustpilot
Oct 01, 2025
Featured for: product failures and extra costs
Irresponsible seller - I would give zero stars if I could.
"I would give zero stars if I could. I ordered an 8-light floor lamp, but after a long wait, they sent me a 6-light version instead. I contacted them f..."
Jason X
Trustpilot
Oct 01, 2025
Featured for: no responses, missing item
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
M
Mary Hardy
trustpilot.com
Oct 01, 2025
I received the wrong item and they are not providing any customer service
I received the wrong item and they are asking me to pay UPS to return it rather than send me a prepaid label. The cost of...
M
Margaret
trustpilot.com
Oct 01, 2025
Good quality chandelier
Just had my bubble chandelier installed today and I couldn’t be happier. Personally I have had a great experience from start...
S
S Ali
trustpilot.com
Oct 01, 2025
Don’t trust this company
I wish I had read the reviews before purchasing two pendents over £200!!! I have been continuously fobbed off by this company. Still haven’t received...
O
Owen Hawkins
trustpilot.com
Oct 01, 2025
AVOID AVOID AVOID
AVOID AVOID AVOID. Ordered a light fitting which looked nothing like the photos online. Tried to return and they gave me the run a...
S
Shuang Man
trustpilot.com
Oct 01, 2025
Wont buy from them again
We wanted a particular design and colour of a pendent light for our brand new kitchen island in new extension area. We searched online, and only Lasso...
B
Beanykey
trustpilot.com
Oct 01, 2025
100% avoid
Do NOT buy anything from this awful company. I bought 3 outside wall lights and so far 2 have failed. One let water in and the other just melted. So f...
P
Przemysław Orawiec
trustpilot.com
Oct 01, 2025
Beautiful wall light. As described on the website
I was a bit concerned buying from Las Sola due to large amount of negative feedback on here. I have ordered a wall light with alabaster stone. The shi...
J
Jason X
trustpilot.com
Oct 01, 2025
Irresponsible seller - I would give zero stars if I could.
I would give zero stars if I could. I ordered an 8-light floor lamp, but after a long wait, they sent me a 6-light version instead. I contacted them f...
I
I Ahmed
trustpilot.com
Oct 01, 2025
Wish I had read reviews before i…
Wish I had read reviews before i ordered. They claim item was delivered which it wasn’t. Then we chased where the item was they told us to wait anothe...
T
Tony Williams
trustpilot.com
Oct 01, 2025
The orr curved outdoor up/down light…
The orr curved outdoor up/down light looks goo. Poor quality fixings, so had to use my own screws and replaced alen key grub screws with proper screws...
v
vanessa quince
trustpilot.com
Oct 01, 2025
Nothing arrived after 3 weeks
Ordered 3 weeks ago and despite numerous emails no sign of the item....
N
N White
trustpilot.com
Oct 01, 2025
It doesn't even warrant one star
It doesn't even warrant one star. DO NOT BUY FROM THIS COMPANY OR LIGHTZEY. I didn't receive a confirmation of my order and although it did arrive, it...
C
Cheryl Ford-Butler
trustpilot.com
Oct 01, 2025
Do not buy from them
Do not buy from them! Low quality cheaply made terrible customer service. Tried to send light back ups wanted $180 . After 19 messages back...
M
M Taylor
trustpilot.com
Oct 01, 2025
cheap lights that cost a lot
cheap lights that cost a lot, even the bulb supplied was an unbranded cheap one. could have got the same from dunelm i think for a lot less...
J
Jonathan Daglish
trustpilot.com
Oct 01, 2025
Product didn't work and no returns
Product didn't work and they are refusing t...
M
M M
trustpilot.com
Oct 01, 2025
This company products are extremely low…
This company products are extremely low quality and they do not survice their own shipment. 4 out of 6 light fixtures arri...
C
Consumer
trustpilot.com
Oct 01, 2025
Do not buy from this company
Do not buy from this company. Cheap products, take ages to arrive. Missi...
A
Andrew Stalker
trustpilot.com
Oct 01, 2025
I ordered a lighting fixture that never…
I ordered a lighting fixture that never worked, followed every return instruction, and still can’t get a refund. Customer service refuses to acknowled...
E
Elvira Gsn
trustpilot.com
Oct 01, 2025
SCAM
Plastic article that arrived directly from China... We are looking t...
P
Peter Crammer
trustpilot.com
Oct 01, 2025
I bought a swan light months ago and…
I bought a swan light months ago and the light unbeknown to me was shipped from China. I have sent videos/Photos and have been...
Conclusion
Reviewed customer feedback shows a recurring pattern of delivery and after‑sales issues, frequent reports of damaged or non‑functioning products, and many unresolved return or refund requests. A minority of buyers report satisfactory products with accurate tracking and successful installations. If you consider buying from Lassola, request clear tracking information, written proof of delivery, and full return/cancellation terms before paying. Keep order confirmations, photos or videos of any faults, and verify refund or restocking fees so you can document disputes if required.