Many reviewers describe repeated issues with build quality and dependable shipping. They report fixtures arriving damaged, incomplete, or not as ordered. Fewer reviews praise fast delivery and products that matched or beat expectations. Several customers also say refund or replacement requests brought slow or unhelpful responses.
Examples from available reviews (Jun 2024 – Mar 2026).
Orders shipped from China, wrong items sent and refund process obstructed.
“it contained two large metal frames that had nothing to do with my purchase.”
Multiple fixtures arrived broken and certifications were invalid.
“4 out of 6 light fixtures arrived broken”
They charge for returns and apply a 10% restocking deduction.
“They charge you to return it AND A 10% DISCOUNT on your refund for restocking.”
Quick shipment and product exceeded expectations in person.
“Shipment was quick and the product was better in person than in photos!”
Service problems come up often. Reviewers mention incorrect deliveries, missing parcels, replacement items arriving broken, and returns being declined. Several accounts also point to high return shipping costs and a restocking deduction.
Customers often say the fixtures feel cheap for the listed price. Some note the items looked cheaper than the photos and came with unbranded or low-quality bulbs. A smaller group reports value that felt acceptable or better than expected.
Positive experiences appear, but less often than negative ones. Some buyers report quick shipping and products that met expectations. A few mention usability snags, such as needing special tools for assembly or remotes that switch color modes unexpectedly.
Many reviews describe fixtures arriving broken, scratched, or missing parts. Reported issues include melted or water-damaged components, thin wiring, disconnected earth wires, and missing certifications or parts. A minority mention glass color differences or say the product looked better in person.
Many comments point to weak tracking information and slow or absent customer support replies. Several reviewers say orders were marked as shipped without delivery proof or tracking unless they asked. A few customers report quick responses and solutions, unlike most complaints.
Reviews show a sharp split between many one-star ratings and fewer five-star ratings. Complaints focus on defects, delivery mistakes, and hard-to-manage returns. Positive reviews highlight on-time shipping and receiving the correct items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Quotes shortened · As of: March 2026
Order shown as shipped but no delivery or tracking details.
“Place order on May 1,2024 and as of June 4th I still haven't received it.”
Fixture as pictured, fast shipping, and customer service resolved defect.
“customer service was fantastic and offered a solution that was fair and acceptable!”
Light cycles through different whites and won't stay on one color.
“it would switch between the different styles of white.”
Shipped quickly; some differences from photos but remote eventually worked.
“Shipped way faster than expected”
All fixtures arrived smashed and refund request went unanswered.
“We received all (4) light fixtures completely smashed.”
Product requires special tools for assembly and lacked a bulb.
“the light needs special tools, impossible to find in any hardware store”
Poor communication and inconvenient tracking made delivery uncertain.
“I found it very difficult to communicate with the company.”
Product met expectations and arrived quickly.
“Got what i expected which was so nice thank you for getting it to me so quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lassola runs an online store that sells lighting fixtures and related accessories. The catalog commonly includes chandeliers, pendant lights, wall lights, outdoor fixtures, and replacement bulbs. Product pages show photos, dimensions, and technical specs. Customers order through the website and pay online. The site offers standard e-commerce functions, including checkout and ways to contact customer support.