Reviewed customer feedback shows a recurring pattern of delivery and after‑sales issues, frequent reports of damaged or non‑functioning products, and many unresolved return or refund requests. A minority of buyers report satisfactory products with accurate tracking and successful installations. If you consider buying from Lassola, request clear tracking information, written proof of delivery, and full return/cancellation terms before paying. Keep order confirmations, photos or videos of any faults, and verify refund or restocking fees so you can document disputes if required.
Examples from available reviews (Jun 2024 – Feb 2026).
They sent the wrong item and demand customer-paid return shipping.
“they are asking me to pay UPS to return it”
Buyer had a great experience and is very happy with chandelier.
“I couldn’t be happier.”
Exterior lights failed and customer service was unhelpful.
“One let water in and the other just melted.”
Received wrong item and customer service was completely unresponsive.
“Completely unresponsive and irresponsible seller.”
Most reviewers report poor after‑sales service: delayed or refused refunds, difficult returns and unresolved customer complaints.
Multiple customers describe items as overpriced for their build, with added return or repair costs reducing perceived value.
Customers note inconsistent order confirmations and tracking; a small number report clear tracking and smooth fulfilment.
Many reviews describe broken, non‑working or cheaply made fixtures; a minority say products matched descriptions and expectations.
Frequent complaints cite no replies to emails/tickets and lack of delivery proof; isolated reviews report helpful, detailed tracking.
Most reviewers advise caution due to fulfilment and quality issues; a small number describe positive end‑to‑end purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Quotes shortened · As of: February 2026
Order shown as shipped but no delivery or tracking details.
“Place order on May 1,2024 and as of June 4th I still haven't received it.”
Fixture as pictured, fast shipping, and customer service resolved defect.
“customer service was fantastic and offered a solution that was fair and acceptable!”
Light cycles through different whites and won't stay on one color.
“it would switch between the different styles of white.”
Shipped quickly; some differences from photos but remote eventually worked.
“Shipped way faster than expected”
All fixtures arrived smashed and refund request went unanswered.
“We received all (4) light fixtures completely smashed.”
Product requires special tools for assembly and lacked a bulb.
“the light needs special tools, impossible to find in any hardware store”
Poor communication and inconvenient tracking made delivery uncertain.
“I found it very difficult to communicate with the company.”
Product met expectations and arrived quickly.
“Got what i expected which was so nice thank you for getting it to me so quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lassola is an e-commerce lighting retailer that offers decorative fixtures such as chandeliers, pendant lights, wall lights and outdoor lamps. The brand operates an online storefront selling finished fixtures and lighting accessories to residential customers. Consumers researching Lassola commonly seek information on product types, shipping, returns and customer support before purchasing.