Reviewed customer feedback shows a recurring pattern of delivery and after‑sales issues, frequent reports of damaged or non‑functioning products, and many unresolved return or refund requests. A minority of buyers report satisfactory products with accurate tracking and successful installations. If you consider buying from Lassola, request clear tracking information, written proof of delivery, and full return/cancellation terms before paying. Keep order confirmations, photos or videos of any faults, and verify refund or restocking fees so you can document disputes if required.
Examples from available reviews (Jun 2024 – Feb 2026).
They sent the wrong item and demand customer-paid return shipping.
“they are asking me to pay UPS to return it”
Buyer had a great experience and is very happy with chandelier.
“I couldn’t be happier.”
Exterior lights failed and customer service was unhelpful.
“One let water in and the other just melted.”
Received wrong item and customer service was completely unresponsive.
“Completely unresponsive and irresponsible seller.”
Most reviewers report poor after‑sales service: delayed or refused refunds, difficult returns and unresolved customer complaints.
Multiple customers describe items as overpriced for their build, with added return or repair costs reducing perceived value.
Customers note inconsistent order confirmations and tracking; a small number report clear tracking and smooth fulfilment.
Many reviews describe broken, non‑working or cheaply made fixtures; a minority say products matched descriptions and expectations.
Frequent complaints cite no replies to emails/tickets and lack of delivery proof; isolated reviews report helpful, detailed tracking.
Most reviewers advise caution due to fulfilment and quality issues; a small number describe positive end‑to‑end purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Quotes shortened · As of: February 2026
Light fittings were cheaply made and not worth the price.
“Cheap poorly made light fittings. Worth a fraction of the price I paid.”
Orders shipped from China, wrong items sent and refund process obstructed.
“it contained two large metal frames that had nothing to do with my purchase.”
Company is Hong Kong-based, ships from there and customer service is unhelpful.
“They are based in Hong Kong, with no base in the UK.”
Very poor quality and restrictive, costly return policy.
“they don’t accept returns, only if you pay 10% + shipping.”
Chandelier had quality issues and company offered only a partial refund.
“the company is refusing to classify these as defects and is only offering a partial refund.”
Qualified electrician reports products are low quality, broken and scratched.
“they also come broken and scratched.”
Replacement arrived damaged and getting a refund is difficult.
“the replacement arrived with everything smashed.”
Order disappeared and customer seeks refund through credit card company.
“My order disappeared- my contractor has to try and get the money back from the credit card company.”
They sent the wrong item and demand customer-paid return shipping.
“they are asking me to pay UPS to return it”
Buyer had a great experience and is very happy with chandelier.
“I couldn’t be happier.”
They claim items shipped but they were lost and customer hasn't received them.
“They told me the items have been shipped and then they have been lost.”
Product differed from photos and returns process was obstructive.
“Ordered a light fitting which looked nothing like the photos online.”
Long shipping times, cheap components, and poor tracking information.
“They do not provide any tracking info when product is shipped, unless you ask for it.”
Exterior lights failed and customer service was unhelpful.
“One let water in and the other just melted.”
Wall light arrived as described with accurate tracking and exceeded expectations.
“the wall light is exactly as described on the website exceeding out expectations”
Received wrong item and customer service was completely unresponsive.
“Completely unresponsive and irresponsible seller.”
Seller claimed delivery but item never arrived and no proof provided.
“They claim item was delivered which it wasn’t.”
Product had poor fittings, thin wiring, and seemed overpriced.
“One lamp did not have the earth wire connected.”
Item ordered weeks ago with no delivery or response.
“Ordered 3 weeks ago and despite numerous emails no sign of the item.”
They charge for returns and apply a 10% restocking deduction.
“They charge you to return it AND A 10% DISCOUNT on your refund for restocking.”
Returned item required high shipping and received only partial refund.
“Tried to send light back ups wanted $180 .”
Product felt cheap and fragile despite high price.
“cheap lights that cost a lot, even the bulb supplied was an unbranded cheap one.”
Product failed and company refused to process return.
“Product didn't work and they are refusing to process a return.”
Multiple fixtures arrived broken and certifications were invalid.
“4 out of 6 light fixtures arrived broken”
Cheap products arrived slowly with missing parts and damage.
“Missing parts and lots broken in transit”
Defective fixture and company refuses refund despite return attempts.
“Customer service refuses to acknowledge the defect or start the return process.”
Product was cheap plastic from China and reviewer calls it a scam.
“Plastic article that arrived directly from China...”
Light stopped working and company hasn't resolved the issue.
“the light does not work”
Lights didn't work and seller refused to acknowledge defects.
“They don't work.”
Order ships from China and delivery is significantly delayed.
“Totally unreliable and ships from China which is not clear.”
Fixture looked cheaper than photos and returns were costly.
“looks a lot cheaper in person than in photos”
Socket was faulty and company demanded excessive proof instead of refund.
“one of the sockets didn't work.”
Order not shipped and seller barely replies without phone contact.
“It's been 2 weeks and my lamp haven't been shopped yet and they are saying they can't do anything.”
Company sent wrong item but refunded after dispute and payment suspension.
“Las Sola sent me the wrong item”
High-cost light arrived defective and company refused proper refund.
“4 of the 6 didn't work.”
Poor packaging and missing instructions made installation difficult.
“Pretty disappointed in the quality of the packing and shipping of this product.”
Paid for two sets but only received one and seller refused help.
“I ordered and paid for two set's of lights and only ever received one set of lights.”
Item arrived damaged, incorrect, and missing parts and instructions.
“The box was crushed and the item is completely unrelated to the one I ordered.”
Quick shipment and product exceeded expectations in person.
“Shipment was quick and the product was better in person than in photos!”
Glass balls were darker online but appear clear when lit.
“the glass balls were a much darker green online”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lassola is an e-commerce lighting retailer that offers decorative fixtures such as chandeliers, pendant lights, wall lights and outdoor lamps. The brand operates an online storefront selling finished fixtures and lighting accessories to residential customers. Consumers researching Lassola commonly seek information on product types, shipping, returns and customer support before purchasing.