Some buyers say coats fit well, clothes look elegant, and the website is easy to use. Multiple reviews describe missing deliveries, the wrong items arriving, and charges that were never refunded. Several complaints mention shipping fees and surprise billing issues. Many reviewers also call customer service slow or unresponsive.
Examples from available reviews (Mar 2022 – Mar 2026).
Customer praises the coat's appearance and color.
“Beautiful coat Easy to purched Beautiful color”
Website was easy to navigate and coupon honored.
“Easy to navigate.”
Company billed card but did not ship; listed address appears to be a FedEx station.
“This company will bill your credit card and not ship merchandise.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Negative reviews often point to fulfillment issues. Customers describe missing items, incorrect deliveries (such as two right-foot boots), and refunds that never arrive. A few people mention helpful staff, but those comments are uncommon.
Complaints highlight high delivery fees, prices that seem to rise, and unexpected charges at checkout. A small number say coupons were accepted and pricing felt fair, though these notes are limited. Multiple negative reviews also report being billed without any shipment.
Several reviewers like the site’s navigation, simple checkout, and working discounts. A small number describe awkward forms that took repeated tries. First-time buyers sound cautiously hopeful rather than fully convinced.
Some customers praise elegant pieces, size charts that match, and appealing colors. Many others report cheap materials, incorrect sizing, and products that don’t match expectations. Good product feedback appears alongside a sizable set of quality complaints.
Communication breakdowns come up most often in negative feedback. Reviewers mention no order confirmations, tracking that doesn’t update, emails that go unanswered, and long response delays. Clear, helpful communication shows up only rarely.
Reviews split between smooth orders with good fit and an easy site, and purchases that stall with unresolved service problems. Many recount long waits, lost parcels, or refused refunds, while a smaller group reports hassle-free transactions. Overall results vary widely from order to order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer was overcharged and had a terrible experience.
“horrible scammed of more than I purchased for”
Order had no confirmation and company did not respond to inquiries.
“I did not receive an order confirmation via email.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Reviewer states they love the boots.
“I love these boots”
Order missing items; customer still awaiting owed products.
“I am still owed 2 sweat suits and a belt”
Order not received after two months and no reply.
“2 Months & Order not received!!”
Customer emailed about payment issue but only received automated discounts.
“you have only sent computer generated emails offering me a discount!!!”
First-time shopper hopes to receive items they will love.
“Hope I will get what I love.”
Placed orders but received no updates and no customer responses.
“I have had no updates nor have I received the merchandise.”
Customer praises the coat's appearance and color.
“Beautiful coat Easy to purched Beautiful color”
Item was out of stock and refunds and orders unresolved.
“Have not received refund.”
Item ordered in November hasn't shipped; emails unanswered.
“It's now the 17th of December and not a peep.”
Customer says they love their jacket.
“Love my jacket, this is no 2”
Reviewer is very delighted with their purchase experience.
“Easy breezy couldn’t be more delighted!”
Website was easy to navigate and coupon honored.
“Easy to navigate.”
Reviewer noticed prices doubled and will reconsider buying online.
“I notes that the price is double”
Form had many buttons and reviewer had to redo it multiple times.
“Be observant of ALL the buttons”
Delivery cost was almost half the item's price.
“very expensive delivery, almost half of the price of one piece”
Website and checkout were very easy and discounts worked.
“The site is easy to use (love it)”
Reviewer praises clothes' elegance and accurate sizing chart.
“Very elegant clothes and efficient sizes chart”
Customer still waiting on December order and alleges fraud.
“FRAUDULENT Company still waiting on my order”
Requested a return label but received no reply after initial contact.
“Emailed to request return label on July 6th”
Customer alleges non-delivery and lack of refund over a month.
“Would not send me the close I ordered or give me a refund.”
Return addressed changed to China and refund was refused after long delay.
“Now they refuse to refund me”
Company billed card but did not ship; listed address appears to be a FedEx station.
“This company will bill your credit card and not ship merchandise.”
Coat arrived poor quality and expensive due to taxes and shipping.
“the coat was just terrible”
Shoes ordered months earlier never arrived and customer service was unhelpful.
“It is January and the shoes still have yet to arrive.”
Order tracking stale and emails unanswered; customer distrusts company.
“Tracking it has gone stale.”
Customer waited 11 months for a return and got ignored.
“Trying to return an item for 11 months, keep getting ignored.”
Packages never received and customer service refuses to resolve issues.
“They just don't want to solve the problem.”
Boots ordered two months earlier still not received.
“I bought a pair of boots 2 months ago and still have not received them.”
Reviewer claims no refunds possible and customer service is non-existent.
“Service = non-existent.”
Impossible to reach company; received wrong size and cannot return.
“it is impossible to reach them.”
Seeking refund for a returned item for over two months without credit.
“I've been trying to get credit for a return I sent back over two months ago.”
Reviewer says poor quality and slow shipping; warns buyers.
“Not the best quality. Shipping takes forever.”
Shipping info delayed, Chinese carrier used, and returns are infeasible.
“They gave me a weird shipping number that only worked on one website”
Refunds unreliable and returns lead to poor reimbursements.
“Do not count on a refund, even if they send you a wrong item.”
Customer service slow; company offered discount instead of meaningful resolution.
“Their customer service is slow and ridiculous.”
Item was wrong size and material felt extremely low quality.
“the material is not worth $10.”
After nearly a month, two ordered items never arrived and one was wrong.
“Nearly a month later, I never received my items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lattelier runs an online shop selling apparel and accessories, including outerwear and footwear. Product pages include size charts, photos, and descriptions to guide choices. Customers can pay online and use promo codes and checkout discounts. Orders ship through common courier services, with options for returns and customer support.