Reviews show a clear split between satisfied customers and those reporting order or communication failures. Positive reviews frequently mention easy site navigation, accurate sizing charts, honored discounts and good product quality. Negative reports repeatedly cite missing orders, delayed deliveries, unreturned refunds, unresponsive email support and at least one fulfillment mistake (e.g., receiving two right-side boots). Before buying, verify payment protections, confirm expected shipping windows and check the store’s return and contact policies to reduce purchase risk.
Examples from available reviews (Mar 2022 – Feb 2026).
Friendly, helpful staff provided a seamless and enjoyable shopping experience.
“What really stood out for me were their attention to detail when it came to customer service.”
Order had no confirmation and company did not respond to inquiries.
“I did not receive an order confirmation via email.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Item ordered in November hasn't shipped; emails unanswered.
“It's now the 17th of December and not a peep.”
Very few reviews mention in-store service; the single detailed review highlights friendly, attentive staff and helpful recommendations at purchase.
Comments on price are mixed: some shoppers cite discounts and honored coupons, while others report high delivery costs, perceived overpricing or disputed charges.
Many reviewers praise site navigation, sizing charts and easy checkout, but numerous others report delayed or missing orders and order-processing or payment issues.
Several shoppers describe garments and shoes as good quality with accurate sizing, though a small number report defective items or incorrect fulfillment.
A substantial group of reviewers report unresponsive support, unanswered emails and only automated replies; a minority note helpful in-person assistance.
Overall impressions are split: many buyers are satisfied with products and checkout, while many others report missing orders, refunds not issued and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of shopping at Lattelier, and I must say that my experience was truly delightful. From start to finish, the experience was seamless and enjoyable.
The range of clothing options they offer is impressive - both women's and men's fashion are well represented here. Additionally, the shoes and accessories selection complemented the apparel nicely.
What really stood out for me were their attention to detail when it came to customer service. The staff members were friendly, knowledgeable, and always eager to help. They made recommendations based on my interests and even informed me about discounts that would make my purchase more affordable.
Not only did I find something perfect for myself with ease but I ended up doing most of my holiday shopping there as their unique collections could be a good fit for almost anyone!
Overall, I found Lattelier to be an excellent retailer with quality items at reasonable prices where customer satisfaction seems like a priority!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lattelier is a fashion retailer operating an online store that offers clothing, footwear and accessories for men and women. Shoppers researching the brand commonly check product range, sizing guidance, shipping times, return policies and customer support channels. When evaluating Lattelier, look for official store policies, verified seller listings and clear contact information to confirm service options.