Some buyers say coats fit well, clothes look elegant, and the website is easy to use. Multiple reviews describe missing deliveries, the wrong items arriving, and charges that were never refunded. Several complaints mention shipping fees and surprise billing issues. Many reviewers also call customer service slow or unresponsive.
Examples from available reviews (Mar 2022 – Mar 2026).
Customer praises the coat's appearance and color.
“Beautiful coat Easy to purched Beautiful color”
Website was easy to navigate and coupon honored.
“Easy to navigate.”
Company billed card but did not ship; listed address appears to be a FedEx station.
“This company will bill your credit card and not ship merchandise.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Negative reviews often point to fulfillment issues. Customers describe missing items, incorrect deliveries (such as two right-foot boots), and refunds that never arrive. A few people mention helpful staff, but those comments are uncommon.
Complaints highlight high delivery fees, prices that seem to rise, and unexpected charges at checkout. A small number say coupons were accepted and pricing felt fair, though these notes are limited. Multiple negative reviews also report being billed without any shipment.
Several reviewers like the site’s navigation, simple checkout, and working discounts. A small number describe awkward forms that took repeated tries. First-time buyers sound cautiously hopeful rather than fully convinced.
Some customers praise elegant pieces, size charts that match, and appealing colors. Many others report cheap materials, incorrect sizing, and products that don’t match expectations. Good product feedback appears alongside a sizable set of quality complaints.
Communication breakdowns come up most often in negative feedback. Reviewers mention no order confirmations, tracking that doesn’t update, emails that go unanswered, and long response delays. Clear, helpful communication shows up only rarely.
Reviews split between smooth orders with good fit and an easy site, and purchases that stall with unresolved service problems. Many recount long waits, lost parcels, or refused refunds, while a smaller group reports hassle-free transactions. Overall results vary widely from order to order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of shopping at Lattelier, and I must say that my experience was truly delightful. From start to finish, the experience was seamless and enjoyable.
The range of clothing options they offer is impressive - both women's and men's fashion are well represented here. Additionally, the shoes and accessories selection complemented the apparel nicely.
What really stood out for me were their attention to detail when it came to customer service. The staff members were friendly, knowledgeable, and always eager to help. They made recommendations based on my interests and even informed me about discounts that would make my purchase more affordable.
Not only did I find something perfect for myself with ease but I ended up doing most of my holiday shopping there as their unique collections could be a good fit for almost anyone!
Overall, I found Lattelier to be an excellent retailer with quality items at reasonable prices where customer satisfaction seems like a priority!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lattelier runs an online shop selling apparel and accessories, including outerwear and footwear. Product pages include size charts, photos, and descriptions to guide choices. Customers can pay online and use promo codes and checkout discounts. Orders ship through common courier services, with options for returns and customer support.