Reviews show a clear split between satisfied customers and those reporting order or communication failures. Positive reviews frequently mention easy site navigation, accurate sizing charts, honored discounts and good product quality. Negative reports repeatedly cite missing orders, delayed deliveries, unreturned refunds, unresponsive email support and at least one fulfillment mistake (e.g., receiving two right-side boots). Before buying, verify payment protections, confirm expected shipping windows and check the store’s return and contact policies to reduce purchase risk.
Examples from available reviews (Mar 2022 – Feb 2026).
Friendly, helpful staff provided a seamless and enjoyable shopping experience.
“What really stood out for me were their attention to detail when it came to customer service.”
Order had no confirmation and company did not respond to inquiries.
“I did not receive an order confirmation via email.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Item ordered in November hasn't shipped; emails unanswered.
“It's now the 17th of December and not a peep.”
Very few reviews mention in-store service; the single detailed review highlights friendly, attentive staff and helpful recommendations at purchase.
Comments on price are mixed: some shoppers cite discounts and honored coupons, while others report high delivery costs, perceived overpricing or disputed charges.
Many reviewers praise site navigation, sizing charts and easy checkout, but numerous others report delayed or missing orders and order-processing or payment issues.
Several shoppers describe garments and shoes as good quality with accurate sizing, though a small number report defective items or incorrect fulfillment.
A substantial group of reviewers report unresponsive support, unanswered emails and only automated replies; a minority note helpful in-person assistance.
Overall impressions are split: many buyers are satisfied with products and checkout, while many others report missing orders, refunds not issued and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer was overcharged and had a terrible experience.
“horrible scammed of more than I purchased for”
Order had no confirmation and company did not respond to inquiries.
“I did not receive an order confirmation via email.”
Customer received two right-foot boots instead of a correct pair.
“received two right foot boots.”
Reviewer states they love the boots.
“I love these boots”
Order missing items; customer still awaiting owed products.
“I am still owed 2 sweat suits and a belt”
Order not received after two months and no reply.
“2 Months & Order not received!!”
Customer emailed about payment issue but only received automated discounts.
“you have only sent computer generated emails offering me a discount!!!”
First-time shopper hopes to receive items they will love.
“Hope I will get what I love.”
Placed orders but received no updates and no customer responses.
“I have had no updates nor have I received the merchandise.”
Customer praises the coat's appearance and color.
“Beautiful coat Easy to purched Beautiful color”
Item was out of stock and refunds and orders unresolved.
“Have not received refund.”
Item ordered in November hasn't shipped; emails unanswered.
“It's now the 17th of December and not a peep.”
Customer says they love their jacket.
“Love my jacket, this is no 2”
Reviewer is very delighted with their purchase experience.
“Easy breezy couldn’t be more delighted!”
Website was easy to navigate and coupon honored.
“Easy to navigate.”
Reviewer noticed prices doubled and will reconsider buying online.
“I notes that the price is double”
Form had many buttons and reviewer had to redo it multiple times.
“Be observant of ALL the buttons”
Delivery cost was almost half the item's price.
“very expensive delivery, almost half of the price of one piece”
Website and checkout were very easy and discounts worked.
“The site is easy to use (love it)”
Reviewer praises clothes' elegance and accurate sizing chart.
“Very elegant clothes and efficient sizes chart”
Customer still waiting on December order and alleges fraud.
“FRAUDULENT Company still waiting on my order”
Requested a return label but received no reply after initial contact.
“Emailed to request return label on July 6th”
Customer alleges non-delivery and lack of refund over a month.
“Would not send me the close I ordered or give me a refund.”
Return addressed changed to China and refund was refused after long delay.
“Now they refuse to refund me”
Company billed card but did not ship; listed address appears to be a FedEx station.
“This company will bill your credit card and not ship merchandise.”
Coat arrived poor quality and expensive due to taxes and shipping.
“the coat was just terrible”
Shoes ordered months earlier never arrived and customer service was unhelpful.
“It is January and the shoes still have yet to arrive.”
Order tracking stale and emails unanswered; customer distrusts company.
“Tracking it has gone stale.”
Customer waited 11 months for a return and got ignored.
“Trying to return an item for 11 months, keep getting ignored.”
Packages never received and customer service refuses to resolve issues.
“They just don't want to solve the problem.”
Boots ordered two months earlier still not received.
“I bought a pair of boots 2 months ago and still have not received them.”
Reviewer claims no refunds possible and customer service is non-existent.
“Service = non-existent.”
Impossible to reach company; received wrong size and cannot return.
“it is impossible to reach them.”
Seeking refund for a returned item for over two months without credit.
“I've been trying to get credit for a return I sent back over two months ago.”
Reviewer says poor quality and slow shipping; warns buyers.
“Not the best quality. Shipping takes forever.”
Shipping info delayed, Chinese carrier used, and returns are infeasible.
“They gave me a weird shipping number that only worked on one website”
Refunds unreliable and returns lead to poor reimbursements.
“Do not count on a refund, even if they send you a wrong item.”
Customer service slow; company offered discount instead of meaningful resolution.
“Their customer service is slow and ridiculous.”
Item was wrong size and material felt extremely low quality.
“the material is not worth $10.”
After nearly a month, two ordered items never arrived and one was wrong.
“Nearly a month later, I never received my items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lattelier is a fashion retailer operating an online store that offers clothing, footwear and accessories for men and women. Shoppers researching the brand commonly check product range, sizing guidance, shipping times, return policies and customer support channels. When evaluating Lattelier, look for official store policies, verified seller listings and clear contact information to confirm service options.