Reviews Analyzed
21
We Collect & Analyze Reviews
Lenovo
Experiences & Reviews
Lenovo is a multinational technology company known for designing and manufacturing personal computers, laptops, workstations and monitors. Founded in 1984 and later acquiring IBM’s PC business, Lenovo markets product lines such as ThinkPad, IdeaPad, Legion, Yoga and Chromebooks to business and consumer buyers worldwide. People searching Lenovo reviews typically look for information on build quality, after-sales support, warranties (including accidental damage plans) and shipping or return experiences.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
43d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviews report repeated delivery delays, reroutes to carrier points, and slow or stalled refund processing; a small number mention prompt shipping.
Share of mentions
Weak
22%
💰
Value for money
Multiple reviewers say paid protections or premium plans were denied or not delivered, and some report losing funds during long refund processes.
Share of mentions
Weak
10%
⚡
User experience
Mixed feedback: some praise the website, customization, and devices in daily use, while others report poor shopping flows or nonfunctional website features.
Share of mentions
Mixed
5%
🔧
Product quality
Several reports describe hardware issues: display problems, backlight bleed, crashes, poor battery life and devices failing shortly after purchase.
Share of mentions
Weak
16%
📞
Communication
Frequent complaints about unresponsive or fragmented customer service, repetitive or generic answers, and being passed between teams without resolution.
Share of mentions
Weak
21%
⭐
Overall experience
Overall reviews skew negative: many customers report unresolved delivery, repair or support problems, though a few owners note satisfactory performance.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
. The title of this review is 'Lenovo's Laptop Purchase Review: A Quality Experience That Shined'.
"I recently purchased a Lenovo laptop and my overall experience was great. The website was very easy to navigate, and I found the perfect laptop for my needs. I appreciated the various options they had available like ThinkPad, Ideapad, Legion, Yoga and Chromebooks catering to different customer demands provides extensive flexibility to choose from. The customization process was straightforward with plenty of options to make this product personalized just for me. Shipping was prompt as promised in their delivery timeline and arrived without any damage. What impressed me the most about Lenovo were how well-built it is especially designed keeping business users in mind who need tough machines that can stand up to wear & tear over time - which perfectly fit my needs too! Besides sturdy hardware build-up rest all features are smooth enough even not-so-tech savvy people can get hands-on quickly. Overall, my Lenovo purchase lived up to my expectations; I enjoyed a user-friendly site design with several top-notch laptops available on offer ensuring excellent performance backed by an industry-trusted computer manufacturer.| The three characters are"
Jared Hirthe III
Collected.reviews
Apr 03, 2022
Featured for: Positive site navigation and build praise
Lenovo Ideapad Slim 3
"My sister bought me a Lenovo Ideapad Slim 3 last January. So far, it has been workin..."
John Jerome Bongato
Trustpilot
Oct 01, 2025
Featured for: Stable device for remote work
Extremely frustrating experience.
"Extremely frustrating experience. I purchased a Lenovo computer and Lenovo chose UPS as the courier (I would never have selected UPS myself). Despite..."
BJH
Trustpilot
Oct 01, 2025
Featured for: Delivery failure and unhelpful support
Warning
"Warning: Lenovo’s ADP insurance is a scam ⚠️ I purchased Lenovo Premium Care Plus with ADP in Canada. ADP is sold as protection against accidental dro..."
Max
Trustpilot
Oct 01, 2025
Featured for: ADP claim denied, warranty dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
John Jerome Bongato
trustpilot.com
Oct 01, 2025
Lenovo Ideapad Slim 3
My sister bought me a Lenovo Ideapad Slim 3 last January. So far, it has been workin...
B
BJH
trustpilot.com
Oct 01, 2025
Extremely frustrating experience.
Extremely frustrating experience. I purchased a Lenovo computer and Lenovo chose UPS as the courier (I would never have selected UPS myself). Despite...
F
Filip Zolberg
trustpilot.com
Oct 01, 2025
my peers dont like their laptops
my peers dont like their laptops, but i do...
M
Marc Mark
trustpilot.com
Oct 01, 2025
I ordered a laptop bag the 18-09-25 and…
I ordered a laptop bag the 18-09-25 and got informations that would be delivered the 20-09-25 so i said OK, go for it. i received an email to tell me...
M
Michael Brand
trustpilot.com
Oct 01, 2025
Beware this scammer company
My tablet stopped working....it is under guarantee. I sent it to be repaired and was told there is a crack on the screen and it was my fault, so I wou...
M
Max Rabe
trustpilot.com
Oct 01, 2025
Absolutely no service
Absolutely no service. Device broke after almost no usa...
S
Steve
trustpilot.com
Oct 01, 2025
I purchased Lenovo’s ThinkPad X1 Carbon…
I purchased Lenovo’s ThinkPad X1 Carbon Gen 13 expecting premium quality and support. Instead, I spent over 7 hours troubleshooting a display issue, w...
s
sl
trustpilot.com
Oct 01, 2025
If I could give Lenovo zero stars that…
If I could give Lenovo zero stars that would be the rating. I purchased top of line a X1 carbon Think pad. I purchased it without Copilot, but it came...
M
Matas Karpavicius
trustpilot.com
Oct 01, 2025
Support and Quality Control is absolutely horrid
Bought a monitor a few weeks ago, everything was great until a few days ago the backlight started to bleed, SEVERELY, so then i tried to make a ticket...
C
Customer
trustpilot.com
Oct 01, 2025
Worst Customer Service Ever
Worst Customer Service Ever! I ordered an entire system that was being delivered in 3 parts, and allegedly signature confirmation. The very first pack...
M
Mr May
trustpilot.com
Oct 01, 2025
We own three different Lenovo laptops…
We own three different Lenovo laptops 3year to newest just 6month old, very poor battery l...
c
customer
trustpilot.com
Oct 01, 2025
Most terrbile experience.
Most terrbile experience. the laptop I am buying has just been delayed a full month !! gues...
D
David Hill
trustpilot.com
Oct 01, 2025
Crappy service i bought a all in one
Crappy service i bought a all in one. Will not connect to internet. Office depot said they would take it back. But required a lenovo box....
A
A. P.
trustpilot.com
Oct 01, 2025
Failure of customer service
Ordered a fairly simple gaming laptop on their website on 7/31 with a delivery date of 8/12 which was perfect as my son needed it for school by 8/29....
M
Major League CA
trustpilot.com
Oct 01, 2025
Worst shopping experience
Worst shopping experience. It’s been more than a month that I purchased something that was never delivered and am still waiting for my refund. Over 1,...
K
Keith Taylor
trustpilot.com
Oct 01, 2025
Policy is No help if you're missing parts
Bought a laptop for $922 (refurbished) supposed to come with laptop charger and Lenovo pen (in spec sheet). Easy fix write? (Pun) So I call them, they...
K
K Z
trustpilot.com
Oct 01, 2025
The shipment has been delayed for…
The shipment has been delayed for almost a month, with no updates except for an email saying they’ll notify me once it’s sh...
M
Max
trustpilot.com
Oct 01, 2025
Warning
Warning: Lenovo’s ADP insurance is a scam ⚠️ I purchased Lenovo Premium Care Plus with ADP in Canada. ADP is sold as protection against accidental dro...
A
Ajit Patel
trustpilot.com
Oct 01, 2025
Terrible unreliable products
Terrible unreliable products I have had nothing but problems with my brand New work Laptop from Lenovo, It was bought in Feb 25, and has never been ri...
w
wen
trustpilot.com
Oct 01, 2025
Horrible experience
I purchase lenovo ideapad 3060, i7 at 2023, and you know what everytime I play game, it definitely clashed. They diagnose, and repair for more than 10...
Conclusion
The provided reviews show a split between positive product ownership experiences (site ease, solid builds on some models) and recurrent operational problems. Many consumers reported delivery delays, reroutes, and slow or missing refunds; others described warranty or ADP claim denials. Hardware complaints include display/backlight issues, crashes and poor battery life on several devices. Prospective buyers may want to document shipments and warranty communications, consider retailer purchase channels for easier returns, and review warranty/ADP terms carefully before buying.