Reviews most often point to ongoing after-sales problems and repeated hardware issues. Many describe slow or missing refunds, refused repairs, and delivery mistakes. A smaller group highlights sturdy laptops that handle everyday and remote work well. Some also mention laggy input and unwanted preinstalled apps.
Examples from available reviews (Apr 2022 – Mar 2026).
Returned order but Lenovo delayed refund well beyond legal timeframe.
“Lenovo has still not refunded me”
New laptop shows frequent black screens, cursor movement, and instability.
“black screen that pops up every 55 seconds”
Laptop works well and meets remote work needs.
“it has been working well”
Chat bot prevented order cancellation and no human support option existed.
“There is no option to chat with a human.”
Many customers say refunds and returns go wrong. Several reviews describe support that is hard to reach or unhelpful, warranty claims being rejected, and devices going through repair after repair. Some customers also say premium support and paid plans were unavailable or did not help.
Some reviewers say recent purchases feel less durable and not worth the price. A smaller group reports strong value from certain models, including professional ThinkPad units. Complaints about value often tie back to repair bills, refused service, or devices that fail quickly.
Multiple accounts mention input problems and software bloat, such as unresponsive keys and unwanted apps coming back after setup. Some say automated channels prevent order changes and cancellations, leaving no clear way to reach a person. These obstacles add to the frustration during returns and repairs.
Many reports describe hardware trouble, including repeated crashes, black screens, broken displays or hinges, weak battery life, and network adapter problems. A separate but smaller set praises solid build quality and dependable everyday performance in specific laptop lines. Several customers describe repairs that did not fix the problem long term.
Reviews often mention delivery and tracking problems, such as packages marked delivered without a signature and shipments unexpectedly routed from overseas. Customers cite chatbots and website issues as roadblocks to reaching support or changing orders. Follow-up from after-sales teams is often described as slow or inconsistent.
Feedback clusters at two ends: many low ratings tied to service breakdowns and hardware defects, and a smaller number of higher ratings focused on device performance. When service fails, some customers say they had to go through banks or third parties to get refunds. Negative service accounts appear more often than the scattered positive product reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Touchpad and keyboard are unresponsive and cause typing errors.
“not all keypad letters respond when touched”
Returned order but Lenovo delayed refund well beyond legal timeframe.
“Lenovo has still not refunded me”
Five machines won't update Windows and support refuses responsibility.
“Support tells me its not there problem, it's a Microsoft issue.”
Shipping to alternate address caused payment issues and missing accessories.
“but i also ordered a docking station which was not shipped”
New laptop shows frequent black screens, cursor movement, and instability.
“black screen that pops up every 55 seconds”
Price dropped after purchase but Lenovo refused price adjustment.
“the sales representative refused to honor Lenovo’s own lower price.”
Screen and build failed after minimal use and reviewer won't buy again.
“SCREEN BROKE AFTER FEW TIMES CLOSING THE SCREEN (FOLDING IT)”
Reported keyboard issue but support claimed user damage unjustly.
“they said I had damaged it from a photo i have not damaged my laptop”
Signature requirement blocked delivery and customer service refused assistance.
“Lenovo blocked all changes and that Lenovo would have to make delivery change.”
Package marked delivered but not at door and refund not processed.
“Got a notification to say it had been delivered whilst at work - no signature”
Monitor order delayed for two months and customer service was unhelpful.
“they took money from my account and I can't even cancel the order”
Premium Care failed; support blamed user instead of fixing thermal issues.
“They actually asked if I'm using the laptop on a mattress”
Website promised local free fast shipping but item shipped from China unexpectedly.
“Then it shipped from China.”
Returned monitor but refund still pending after nearly a month.
“its now been almost a month without my refund being processed.”
Laptop repeatedly malfunctioned and customer service refused adequate remedies.
“Lenovo is also the WORST CUSTOMER SERVICE I have ever experienced”
New laptop couldn't load websites and support demanded paid help.
“I called customer service and was told I needed to pay $69 for assistance.”
Chat bot prevented order cancellation and no human support option existed.
“There is no option to chat with a human.”
Returned item but Lenovo failed to process refunds despite repeated calls.
“it seems Lenovo can't process a refund ever.”
Longtime customer satisfied with peripherals but wary about buying full systems.
“All 3 products still function as intended.”
Tablet installed apps I unselected, repeatedly forcing unwanted bloatware.
“They still installed the apps that I had unselected”
Laptop works well and meets remote work needs.
“it has been working well”
Delivery failed repeatedly and customer service provided no help.
“UPS repeatedly failed to deliver and gave no clear updates.”
Reviewer values quality and finds this laptop meets it.
“i care abt quality, and it is here”
Delivery kept getting delayed and package was rerouted to UPS point.
“What a horrible experience from Lenovo and UPS.”
Warranty repair was denied and reviewer alleges dishonest assessment.
“They have completely scammed me and given me a complete lie, as to why it won't work.”
Device failed quickly and support was impossible to reach.
“Absolutely no service.”
Display issue persisted and after-sales support was disjointed and slow.
“Their after-sales support was disjointed, slow, and frustrating.”
Paid for premium support but service was unavailable and unhelpful.
“there is not 24/7 support for my computer even though I bought the plan.”
Monitor developed severe backlight bleed and support channels failed.
“THE WEBSITE DOESNT WORK”
First package was delivered wrong and Lenovo provided no follow-up.
“The very first package got sent to the wrong address.”
Multiple Lenovo laptops suffer poor battery life and hardware issues.
“very poor battery life, loud fans, keyboard marking screens, poor audio”
Order was delayed by a month despite paying for faster delivery.
“the laptop I am buying has just been delayed a full month !!”
Device wouldn't connect and returns were blocked without original box.
“Will not connect to internet.”
Order repeatedly delayed and refund will take weeks to process.
“it'll take 1-2 weeks to get my money refunded??”
Item never delivered and refund remains pending for over a month.
“and am still waiting for my refund.”
Refurbished laptop arrived missing components and support refused assistance.
“Apparently they offer no help to missing components for refurb customers.”
Shipment delayed nearly a month with slow customer responses.
“The shipment has been delayed for almost a month”
ADP claim for liquid damage was denied despite terms indicating coverage.
“Lenovo is selling ADP protection but refusing to honor it when customers actually need it.”
New work laptop required multiple repairs within weeks and was unreliable.
“this the second time I have to send it back for repair in 3 weeks”
Device repeatedly crashed despite many repairs and replacement caused more issues.
“They diagnose, and repair for more than 10 times and can't solve it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lenovo is a multinational technology company that designs and makes personal computers, workstations, tablets, and monitors. Its lineup includes ThinkPad business laptops, IdeaPad consumer notebooks, Legion gaming systems, and server and storage products for data centers. Lenovo also offers software, device management tools, and enterprise services such as warranties and paid support plans. It sells through its own online stores, business channels, and retail partners worldwide, and runs regional manufacturing and research sites.