The provided reviews show a split between positive product ownership experiences (site ease, solid builds on some models) and recurrent operational problems. Many consumers reported delivery delays, reroutes, and slow or missing refunds; others described warranty or ADP claim denials. Hardware complaints include display/backlight issues, crashes and poor battery life on several devices. Prospective buyers may want to document shipments and warranty communications, consider retailer purchase channels for easier returns, and review warranty/ADP terms carefully before buying.
Examples from available reviews (Apr 2022 – Feb 2026).
The reviewer had a positive purchase with a well-built, customizable Lenovo laptop.
“I recently purchased a Lenovo laptop and my overall experience was great.”
Laptop works well and meets remote work needs.
“it has been working well”
Delivery failed repeatedly and customer service provided no help.
“UPS repeatedly failed to deliver and gave no clear updates.”
ADP claim for liquid damage was denied despite terms indicating coverage.
“Lenovo is selling ADP protection but refusing to honor it when customers actually need it.”
Many reviews report repeated delivery delays, reroutes to carrier points, and slow or stalled refund processing; a small number mention prompt shipping.
Multiple reviewers say paid protections or premium plans were denied or not delivered, and some report losing funds during long refund processes.
Mixed feedback: some praise the website, customization, and devices in daily use, while others report poor shopping flows or nonfunctional website features.
Several reports describe hardware issues: display problems, backlight bleed, crashes, poor battery life and devices failing shortly after purchase.
Frequent complaints about unresponsive or fragmented customer service, repetitive or generic answers, and being passed between teams without resolution.
Overall reviews skew negative: many customers report unresolved delivery, repair or support problems, though a few owners note satisfactory performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Touchpad and keyboard are unresponsive and cause typing errors.
“not all keypad letters respond when touched”
Returned order but Lenovo delayed refund well beyond legal timeframe.
“Lenovo has still not refunded me”
Five machines won't update Windows and support refuses responsibility.
“Support tells me its not there problem, it's a Microsoft issue.”
Shipping to alternate address caused payment issues and missing accessories.
“but i also ordered a docking station which was not shipped”
New laptop shows frequent black screens, cursor movement, and instability.
“black screen that pops up every 55 seconds”
Price dropped after purchase but Lenovo refused price adjustment.
“the sales representative refused to honor Lenovo’s own lower price.”
Screen and build failed after minimal use and reviewer won't buy again.
“SCREEN BROKE AFTER FEW TIMES CLOSING THE SCREEN (FOLDING IT)”
Reported keyboard issue but support claimed user damage unjustly.
“they said I had damaged it from a photo i have not damaged my laptop”
Signature requirement blocked delivery and customer service refused assistance.
“Lenovo blocked all changes and that Lenovo would have to make delivery change.”
Package marked delivered but not at door and refund not processed.
“Got a notification to say it had been delivered whilst at work - no signature”
Monitor order delayed for two months and customer service was unhelpful.
“they took money from my account and I can't even cancel the order”
Premium Care failed; support blamed user instead of fixing thermal issues.
“They actually asked if I'm using the laptop on a mattress”
Website promised local free fast shipping but item shipped from China unexpectedly.
“Then it shipped from China.”
Returned monitor but refund still pending after nearly a month.
“its now been almost a month without my refund being processed.”
Laptop repeatedly malfunctioned and customer service refused adequate remedies.
“Lenovo is also the WORST CUSTOMER SERVICE I have ever experienced”
New laptop couldn't load websites and support demanded paid help.
“I called customer service and was told I needed to pay $69 for assistance.”
Chat bot prevented order cancellation and no human support option existed.
“There is no option to chat with a human.”
Returned item but Lenovo failed to process refunds despite repeated calls.
“it seems Lenovo can't process a refund ever.”
Longtime customer satisfied with peripherals but wary about buying full systems.
“All 3 products still function as intended.”
Tablet installed apps I unselected, repeatedly forcing unwanted bloatware.
“They still installed the apps that I had unselected”
Laptop works well and meets remote work needs.
“it has been working well”
Delivery failed repeatedly and customer service provided no help.
“UPS repeatedly failed to deliver and gave no clear updates.”
Reviewer values quality and finds this laptop meets it.
“i care abt quality, and it is here”
Delivery kept getting delayed and package was rerouted to UPS point.
“What a horrible experience from Lenovo and UPS.”
Warranty repair was denied and reviewer alleges dishonest assessment.
“They have completely scammed me and given me a complete lie, as to why it won't work.”
Device failed quickly and support was impossible to reach.
“Absolutely no service.”
Display issue persisted and after-sales support was disjointed and slow.
“Their after-sales support was disjointed, slow, and frustrating.”
Paid for premium support but service was unavailable and unhelpful.
“there is not 24/7 support for my computer even though I bought the plan.”
Monitor developed severe backlight bleed and support channels failed.
“THE WEBSITE DOESNT WORK”
First package was delivered wrong and Lenovo provided no follow-up.
“The very first package got sent to the wrong address.”
Multiple Lenovo laptops suffer poor battery life and hardware issues.
“very poor battery life, loud fans, keyboard marking screens, poor audio”
Order was delayed by a month despite paying for faster delivery.
“the laptop I am buying has just been delayed a full month !!”
Device wouldn't connect and returns were blocked without original box.
“Will not connect to internet.”
Order repeatedly delayed and refund will take weeks to process.
“it'll take 1-2 weeks to get my money refunded??”
Item never delivered and refund remains pending for over a month.
“and am still waiting for my refund.”
Refurbished laptop arrived missing components and support refused assistance.
“Apparently they offer no help to missing components for refurb customers.”
Shipment delayed nearly a month with slow customer responses.
“The shipment has been delayed for almost a month”
ADP claim for liquid damage was denied despite terms indicating coverage.
“Lenovo is selling ADP protection but refusing to honor it when customers actually need it.”
New work laptop required multiple repairs within weeks and was unreliable.
“this the second time I have to send it back for repair in 3 weeks”
Device repeatedly crashed despite many repairs and replacement caused more issues.
“They diagnose, and repair for more than 10 times and can't solve it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lenovo is a multinational technology company known for designing and manufacturing personal computers, laptops, workstations and monitors. Founded in 1984 and later acquiring IBM’s PC business, Lenovo markets product lines such as ThinkPad, IdeaPad, Legion, Yoga and Chromebooks to business and consumer buyers worldwide. People searching Lenovo reviews typically look for information on build quality, after-sales support, warranties (including accidental damage plans) and shipping or return experiences.