Review content shows a strong pattern of positive experiences with customer service and order help, including named agents and quick resolutions. Multiple reviewers report competitive pricing, coupons and satisfactory lens or frame quality. A single detailed negative review describes slow shipping, an ill-fitting replacement part and poor follow-up, including a disputed return cost. If you value responsive support and lower prices, these reviews suggest those strengths, but check return and shipping policies before ordering replacement parts or custom items.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering sunglasses was easy, arrived quickly, and customer service was outstanding.
“They made ordering my sunglasses online easy and hassle-free.”
Multiple issues: slow shipping, wrong fit, and poor customer service follow-up.
“What a scam. Don’t recommend doing business with them.”
Vania corrected the order error and the boxes arrived promptly.
“The price was much better than some competitors.”
Reviewer praised customer care and inexpensive, high-quality progressive lenses.
“best lenses at 1/3 the price of Lens Crafters”
Most reviewers report responsive, helpful customer-service agents who resolve order problems quickly; one review cites slow service and no callback.
Several reviewers highlight competitive pricing, coupons and notable savings; one reviewer felt return costs reduced perceived value.
Many customers describe easy ordering, quick issue resolution and fast delivery; a single review reports a more difficult return and reorder process.
Some reviewers praise lens and frame quality or correct fulfillment; one reviewer reported a replacement lens that did not fit.
Reviewers often call out quick, clear responses and named agents who helped by phone or chat; one review notes missed callbacks and poor follow-up.
Most reviews express positive overall experiences and repeat purchases; one detailed complaint describes multiple failures in a single order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Nyah was very helpful and able to assist.
“Nyah was very helpful and was able to help”
Reasonable prices and lens selection, but anti-scratch coatings need improvement.
“could improve on the antiscratch coatings though.”
Starr provided knowledgeable, helpful, and patient assistance.
“Starr was knowledgeable, helpful and very patient.”
Order not yet delivered, but experience has been smooth with helpful service.
“so far the experience has been smooth and trouble-free.”
Text messaging support was quick, easy, and helpful.
“NAYA was super helpful and answered my questions without any hesitation.”
Starr promptly returned messages and clearly answered questions.
“My customer representative, Starr, returned my message promptly”
Kissel responded quickly and was very helpful.
“Kissel was very helpful and quick to respond to my questions!”
Dion helped complete a waiver the same day, positive experience.
“Dion helped me get that done on the same day.”
Kissel modified the order promptly and reviewer was pleased.
“Kissel was able to modify my order in a very timely manner. Very pleased.”
Representative was quick and knowledgeable in solving the issue.
“Quick and knowledgeable He solve my issue.”
Kissel answered questions expertly and provided excellent service.
“Kissel assisted me and answered my questions with expertise.”
Aleta provided patient and helpful customer service.
“Great CSR Aleta . Very patient and helpful”
Reviewer experienced delays, long waits, dismissive reps, and degraded service.
“I am now looking for another vendor who will provide the same excellent service that I USED TO get from LensDirect.”
HAVEN quickly and efficiently corrected an order issue.
“I had an issues with my order and HAVEN was quick and efficient at helping me get it corrected.”
Dion helped resolve a lens problem professionally and timely.
“Dion my customer representative was very helpful in resolving my lense problem in a timely manner.”
Starr was professional and engaging, reassuring first-time customer.
“Starr was fantastic!”
Dion guided the reviewer through the order successfully.
“Dion helped me through the whole process and allowed my order to be successful. Thanks Dion!!”
Adelita provided very helpful assistance.
“Adelita was very helpful!”
Nyah stayed on the phone, updated account, and explained the process.
“Nyah was extremely helpful.”
Nyah quickly provided a great customer experience.
“Nyah was quick and great at providing a great customer experience!”
Customer service helped resolve an ordering glitch satisfactorily.
“customer service here is top notch!”
Representative Vania helped correct a prescription download error.
“She was patient, helpful and so kind.”
Agent Mario provided quick and helpful assistance.
“Mario was very helpful and quick, thank you!”
Customer service helped successfully complete the order.
“thank you for helping me successfully completing my order...”
Dion quickly resolved an account access issue.
“Dion provided a quick solution to my issue”
Sari helped with the contact order efficiently and completely.
“Sari was great and helped me with everything I needed to get my contacts ordered right away!”
Reviewer is very pleased with LensDirect's customer service.
“Customer service is wonderful!”
Support representative Sharissa made the request process easy.
“Sharissa was kind and made my request very easy.”
Reviewer was very satisfied with frames, lenses, and overall experience.
“I was 100% happy with the speed, service and quality.”
Kissel provided personable, professional help with the order.
“Kissel was very personable and professional.”
Vania corrected the order error and the boxes arrived promptly.
“The price was much better than some competitors.”
Bibi went above and beyond to help obtain the prescription.
“bibi went above and beyond to help me”
Bibi responded quickly and provided an efficient solution.
“Quick answers and fast help!”
Bibi provided professional and great service.
“Bibi was great and professional”
Dion guided the reviewer through the entire order process successfully.
“I had the best experience with my order thanks to the help of Dion”
Multiple issues: slow shipping, wrong fit, and poor customer service follow-up.
“What a scam. Don’t recommend doing business with them.”
Reviewer praised customer care and inexpensive, high-quality progressive lenses.
“best lenses at 1/3 the price of Lens Crafters”
Reviewer found it easy to contact and connect with support.
“Easy to contact and connect.”
Sari responded well and answered the reviewer's questions.
“Sari did a great job responding to my questions.”
The reviewer received a quick response to their inquiry.
“Quick response to my inquiry.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LensDirect is an e-commerce retailer of contact lenses, prescription eyewear, sunglasses and replacement lenses. The company sells both brand-name and value options through its website, processes prescriptions and offers customer support for ordering, returns and technical questions. Consumers searching reviews typically look for information about ordering, shipping, pricing and after-sale support.