Feedback is split between a well-presented store and frequent fulfillment failures. Many shoppers like the easy navigation and clear product photos. But many others report late or missing deliveries and refunds that never get resolved. Several also mention coupon and checkout glitches when trying to use discounts.
Examples from available reviews (Nov 2021 โ Mar 2026).
Reviewer alleges fraudulent return labels and problematic refund practices.
“THE USPS MAILING LABEL THEY SEND YOU IS FRAUDULENT.”
Waiting nearly three years for refund on returned items; reviewer gives up.
“after almost 3 years of waiting for lilicloth to refund my money for returned items, I am giving up.”
Website was very easy to use.
“Website was very easy to use.”
Product matched pictures and was good quality.
“The product was good quality and just as seen in the pictures”
Shipping and fulfillment draw the most negative feedback. Reviewers mention late deliveries, partial orders, invalid tracking numbers, and refunds that stay unpaid for a long time. A smaller group says their orders arrived quickly and on time.
Several reviewers call the products affordable and a good value for the price. For some, shipping fees make them less willing to add more items. A smaller number of complaints about refunds being withheld also weakens the sense of value.
Many customers praise the site for easy navigation and a simple ordering process. They point to clear product selection and a straightforward checkout. A minority mention tracking that doesnโt match and sizing surprises after purchase.
Reviews show mixed views on product quality. Many shoppers like the sturdy materials, accurate photos, and designs. Others report low-quality fabric, wrong fiber content, unfinished seams, and items that fit smaller than the label.
Customers repeatedly flag problems with promos and order updates. Several say discounts show up but fail at checkout, or coupons get rejected at payment. Many also describe slow or unresponsive support, though some report professional, attentive help.
Overall sentiment is sharply divided between smooth purchases and major service breakdowns. Positive reviews focus on easy shopping and satisfaction with items. Negative reviews focus on missing orders, delayed refunds, and weak support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) ยท Sitejabber (20) ยท bbb.org (10) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Reviewer alleges fraudulent return labels and problematic refund practices.
“THE USPS MAILING LABEL THEY SEND YOU IS FRAUDULENT.”
Paid for expedited shipping but order still delayed; website inaccessible.
“After paying extra to have my order shipped in 3-7 business days, I am still waiting for my order which is beyond the 3-7 business days.”
Waiting nearly three years for refund on returned items; reviewer gives up.
“after almost 3 years of waiting for lilicloth to refund my money for returned items, I am giving up.”
Received only one of four ordered items; requests refund or delivery.
“I have rec'd only the $8.99 shirt and a free bracelet that I did not order but was promised.”
Website was easy to navigate and find needed items.
“Easy to navigate and find what I need”
First-time order; reviewer is waiting to judge the shoes' quality.
“Although I was hesitate I'm going to let the shoes speak for me, if they are good.”
Ordering was simple and described as first-class.
“1st class, ordering is simple.”
Website was very easy to use.
“Website was very easy to use.”
Online system was easy to use; reviewer expects good value.
“The on-line system was easy to use--which is very important to me...”
Promised 20% discount applied as 15%; orders were shipped separately.
“Sending me an email saying I qualify for a 20% discount and than your system automates a discount of 15% which I cannot change!”
Found the exact product his wife wanted and was pleased.
“Found the exact product my wife wants. Always a good thing!!”
Shopping was easy with many cute sweater choices.
“Easy to shop, so many cute sweaters!!”
Reviewer says the products and prices are great.
“Great products and prices!”
Ordering was easy and sweatshirt came in multiple colors; suitable gift.
“It was so easy to order that sweatshirt and I was delighted it came in multiple colors.”
Reviewer found the ordering process easy.
“EASY, PEEZE”
Returned substandard products and still awaiting refund; can't find records.
“It is now December 4th and I am still waiting for my refund.”
Site was easy, simple, and offered great choices.
“easy simple and great choices”
T-shirt material felt like nylon and size ran much smaller than ordered.
“The Material is like nylon not good quality and the size is very small”
Longtime customer satisfied with shirt and sweatshirt quality and design.
“The shirts and sweatshirts have never disappointed either in quality , design , wear or slogans.”
Charged for order but did not receive items; tracking numbers invalid.
“I have not received my order and the TWO tracking numbers I was given were INVALID!!!!”
Ordering was easy but still waiting for remainder of a September order.
“Iโm however still waiting for the balance of an order that was placed on September 23, 2024.”
Received 20% discount email but coupon was rejected at checkout.
“I tried to use it today, but it was rejected.”
Fast service and good discounts with coupons.
“Fast service, great discounts with coupons.”
Reviewer had a very good experience and praises top-notch quality.
“The quality is top-notch, with sturdy material and spacious compartments.”
Reviewer liked the product and found it generally helpful.
“I really liked this product and it can be helpful for everyone and it can be helpful.”
Reviewer found the content educational, aesthetic, and informative.
“Educationall and information asthetic and very interesting and informative in the my view and it helps us alot”
Ordering process archaic and customer support is unresponsive.
“There ordering process is archaic.”
Purchased a gift; recipient loved the new shirt and reviewer will buy again.
“Girl loves new shirt!”
Impressed by stylish clothing, good quality, accurate sizes, fast delivery, and prompt service.
“The quality of the goods was higher than my expectations, and the sizes were as stated.”
Liked products; requested combined shipping; tops delivered earlier than expected.
“Tops were delivered same day., before expected delivery date.”
Reviewer calls the store excellent with super quality and available sizes.
“The store is excellent, the quality is super, all sizes are available,”
Fast delivery and professional advice satisfied the customer.
“Thank you very much for the fast delivery of the sneakers and professional advice!”
Purchased sneakers that became a favorite and looked great.
“Became my favorite! They just look like fire.”
Bag quality is top-notch, sturdy, and recommended for feline enthusiasts.
“The quality is top-notch, with sturdy material and spacious compartments.”
Easy shopping and fast delivery, but sequins fell off prematurely.
“Although Sequins are falling off without even wearing the dress.”
Very satisfied with professional, attentive customer service during a return.
“She is professional, fast, patient and incredibly attentive to the needs and concerns of clients.”
Exchange for out-of-stock items had no acknowledgement; refund processed instead.
“3 days later I received no acknowledgement of the exchange for other items, but I received a "here is the refund that you are receiving" email.”
Order had not arrived more than 30 days after ordering.
“It has been over 30 days since I ordered and I still don't have my item,”
Tracking did not match delivery and sweatshirt ran smaller than stated.
“Sweatshirt seems to run smaller than stated size.”
One ordered T-shirt had unfinished sleeves; disappointed with quality control.
“Both sleeves were just cut off, no finishing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lilicloth runs an online store selling apparel and accessories such as T-shirts, sweatshirts, sweaters, shoes, and bags. Product pages include photos, size details, and item descriptions. Orders go through an e-commerce checkout that accepts standard payment methods. The site also posts shipping and return details for customers to read.