Feedback is split between a well-presented store and frequent fulfillment failures. Many shoppers like the easy navigation and clear product photos. But many others report late or missing deliveries and refunds that never get resolved. Several also mention coupon and checkout glitches when trying to use discounts.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer alleges fraudulent return labels and problematic refund practices.
“THE USPS MAILING LABEL THEY SEND YOU IS FRAUDULENT.”
Waiting nearly three years for refund on returned items; reviewer gives up.
“after almost 3 years of waiting for lilicloth to refund my money for returned items, I am giving up.”
Website was very easy to use.
“Website was very easy to use.”
Product matched pictures and was good quality.
“The product was good quality and just as seen in the pictures”
Shipping and fulfillment draw the most negative feedback. Reviewers mention late deliveries, partial orders, invalid tracking numbers, and refunds that stay unpaid for a long time. A smaller group says their orders arrived quickly and on time.
Several reviewers call the products affordable and a good value for the price. For some, shipping fees make them less willing to add more items. A smaller number of complaints about refunds being withheld also weakens the sense of value.
Many customers praise the site for easy navigation and a simple ordering process. They point to clear product selection and a straightforward checkout. A minority mention tracking that doesn’t match and sizing surprises after purchase.
Reviews show mixed views on product quality. Many shoppers like the sturdy materials, accurate photos, and designs. Others report low-quality fabric, wrong fiber content, unfinished seams, and items that fit smaller than the label.
Customers repeatedly flag problems with promos and order updates. Several say discounts show up but fail at checkout, or coupons get rejected at payment. Many also describe slow or unresponsive support, though some report professional, attentive help.
Overall sentiment is sharply divided between smooth purchases and major service breakdowns. Positive reviews focus on easy shopping and satisfaction with items. Negative reviews focus on missing orders, delayed refunds, and weak support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Many design choices but shipping cost makes additional purchases prohibitive.
“Shame about the cost for shipping - would love to buy more at different times but the cost of shipping is prohibitive!”
Discount appeared in basket but disappeared when payment was processed.
“The discount was in my basket and was applied but when the credit card was processed, there was no discount”
Order never arrived despite promises to resend by a specified date.
“ordered 9/02/23, never arrived, called, promised to send by 10/20, never arrived”
Three orders remain processing after six weeks; reviewer criticizes shipping.
“Waiting 6 weeks (and who knows how many more) for delivery is inexcusable.”
Product matched pictures and was good quality.
“The product was good quality and just as seen in the pictures”
Part of order received; remaining items still processing with no phone support.
“Placed order 11/18/2023 was billed immediately, received only part of the order.”
Still waiting for a shipment paid in November; contacting bank to investigate.
“Still waiting for a shipment that was paid for on November 20, 2023.”
Order still processing after two weeks despite charging for shipping.
“Ordered a t-shirt 2 weeks ago, they charged REMOVEDfor shipping. As of today it is still "processing”
Placed order and not received items; calls and emails go unanswered.
“I PLACE A ORDER FOR 2 SHIRTS AND I HAVENT RECIEVED ANYTHING FROM THEM”
Reviewer will never shop again due to lack of customer service.
“No customer service.”
T-shirts labeled 100% cotton arrived as polyester; offered only 40% return.
“I ordered 3 t shirts listed as 100% cotton. Rec'd them 3 weeks later, they are polyester.”
Order delayed, phone busy, and reviewer disputed the charge alleging name changes.
“Then the scam begins as they change names to COMSTYLISH.”
Received the wrong gendered shirt and experienced slow turnaround.
“Lacking quality & shipping a female golf shirt for a men's Polo shirt !”
I have been ordering from Lilicloth for years and have never had a problem. This year I ordered 5 sweatshirts from them, 4 were black and 1 was red. They arrived after about 2 weeks with tracking, which is pretty standard. The packaging looked really nice and none of the clothes seemed damaged or dirty. As soon as I saw the prices I was excited because my usual place sells the same sweatshirts for over twice as much.
The clothes were all really comfortable and high quality, but they are a bit long in the torso area which is typical of sweatshirt manufacturing so I'm not giving it less points for that. However, I will continue wearing these sweatshirts throughout the winter season and recommend this place for anyone looking for comfort at a low price!
My rating: 9/10
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lilicloth runs an online store selling apparel and accessories such as T-shirts, sweatshirts, sweaters, shoes, and bags. Product pages include photos, size details, and item descriptions. Orders go through an e-commerce checkout that accepts standard payment methods. The site also posts shipping and return details for customers to read.