Customers often praise the socks’ designs, wide color range, and presentation. Many reviews mention customer service staff who fix problems quickly. A noticeable group reports failed deliveries, customs charges, and delayed refunds. Several customers also say the socks did not hold up after washing.
Examples from available reviews (Nov 2018 – Mar 2026).
George resolved delivery issues promptly and professionally, restoring customer loyalty.
“George at London Sock resolved a problem with delivery of an order for me.”
Incredible quality; become everyday go-to and popular gifts with nice boxes.
“The quality is incredible”
Order never arrived and cheaper shipping option failed; awaiting refund.
“Socks simply never arrived.”
Socks shrank after washing and became uncomfortable to wear.
“they have all shrunk, and are uncomfortable to wear.”
Many reviewers say customer service resolves issues quickly and stays involved. Several name a staff member who personally fixed missing or incorrect orders. Still, some complaints describe missed deliveries, split shipments, and refunds that never get sorted.
Many reviewers link the value to solid materials, packaging, and coming back to buy again. A smaller group questions the price when items shrink, get holes, or feel thin. A few also mention customs or extra fees that make the purchase feel less worth it.
Customers describe an efficient website and simple ordering for international purchases. Some buyers run into stockouts when trying to reorder and ask about alternatives such as over-the-calf styles. Fit and length draw mixed reactions, including tight fits and a shorter crew length.
Many reviews highlight softness, vibrant colors, and strong build at first. Separately, several reviewers report durability issues such as loose threads, holes after months, and shrinkage after washing. Packaging and presentation come up often as standout positives.
Some reviews note clear, helpful updates from support staff while problems are being fixed. Fewer but notable reports mention orders stuck in processing, weak shipping notifications, and slow refund updates. When updates stop, customers point to that as the main source of dissatisfaction.
Feedback splits between repeat buyers who like the products and support, and customers who ran into shipping or durability problems. Positive comments focus on presentation and responsive staff. Negative ones center on delivery issues, customs costs, and returns that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Attractive colors and premium feel but threads came out after washing.
“Still ended up having a lot of threads coming out of few of the socks.”
Reviewer praises outstanding customer service.
“Outstanding customer service!”
Socks fine but delivery missed Christmas and arrived a month late.
“Shipping is terrible, Socks are fine;”
Fantastic socks with a wide selection and good service.
“Fantastic socks with the most amazing selection.”
Missing shipment was handled swiftly and professionally; socks praised highly.
“My shipment went missing.”
Family loves the socks; super quality and fantastic service.
“super quality and fantastic service.”
Reviewer calls them best socks, praises excellent service and quick delivery.
“Best socks in the world.”
Socks are reliably good but stock frequently sells out when needed.
“The socks are reliably good.”
Good product quality but poor delivery, split shipments and high customs fees.
“I received 4 invoices for custom clearance and VAT”
Consistently amazing quality and impeccable customer service.
“amazing quality and impeccable customer service!”
Socks are very soft, made from natural materials, and beautiful.
“These socks are so soft all natural materials and beautiful!”
Longtime customer says products are well-made, hard-wearing and good value.
“And they're good value too.”
Received helpful service from George.
“Helpful service from George”
Loves the socks but wanted over-the-calf style and asks about availability.
“Do you have over the calf socks?”
Received great support from customer services team.
“Great support from the customer services team”
Wrong size sent: ordered large but received small.
“Ordered Lg received Sm !”
George resolved delivery issues promptly and professionally, restoring customer loyalty.
“George at London Sock resolved a problem with delivery of an order for me.”
Superb customer service and high-quality product reported.
“Superb customer service and a high quality product.”
Socks have good design and are comfortable.
“Design and comfy”
Order over 30 days late; offered 20% discount which felt insulting.
“The order took over 30 days to arrive.”
George responded promptly to non-delivery concern and showed good care.
“George B reacted promptly to my concern about the non-delivery”
Order promised for Christmas was still processing and not guaranteed.
“it was STILL being "processed".”
Very high-quality, well-made socks with great designs and colors.
“Very high quality and well made...”
Website was efficient and functional with free Australia delivery.
“efficient and functional website.”
High-quality socks with a tight fit; customs caused minor nuisance.
“REAL quality socks, tight fit I would think,”
Quick, accurate delivery and fantastic high-quality socks; repeat customer.
“Quick, accurate delivery.”
Socks are reported to be great quality.
“Great quality socks”
Order never arrived and cheaper shipping option failed; awaiting refund.
“Socks simply never arrived.”
Socks are great and came beautifully packaged.
“Great socks and beautifully packaged”
Solid quality, on-time delivery, good price; crew length felt short.
“Solid quality, on time delivery and good price.”
Great quality socks; international ordering is complex but support was helpful.
“Customer support was very helpful and efficient.”
Order process was efficient, quick delivery, and customer service fixed an error.
“it was very quickly rectified by George”
Perfect quality socks with fast delivery and good design.
“Perfect Quality, fast delivery.”
Overall good experience but delivery took much longer than advertised.
“My order took 10 days to deliver.”
Reviewer praises both the product and service as brilliant.
“Brilliant product, brilliant service!”
Vibrant colours, quality materials, prompt delivery, and attractive presentation.
“The vibrant colours, the quality of the materials used”
Good delivery and communication but socks felt thin, very tight, and overpriced.
“thinner material than they look in pics.”
Excellent product with great quality; repeat buyer.
“Excellent product, love the quality.”
Socks are comfortable, stylish, and robust.
“Comfortable, stylish and robust, these socks cosset the feet”
Sizing was large but company exchanged quickly; product and service excellent.
“they exchanged for medium without hesitation.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
London Sock Company is a UK-based online retailer selling patterned and classic socks. Its e-commerce site lists multiple styles and sizes and accepts international orders. Shoppers can check product photos and size guidance before buying. The site takes online payments and offers order tracking and customer support.