Reviews Analyzed
21
We Collect & Analyze Reviews
London Sock Company
Experiences & Reviews
London Sock Company is a UK-based apparel brand and online retailer known for patterned and dress socks. The company operates an e-commerce store that ships internationally and offers customer support for orders, returns and exchanges. Consumers searching reviews typically look for product construction, fit, delivery performance and service responsiveness when evaluating this brand.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers report timely, accurate delivery and quick order handling; a minority report non-delivery, customs delays, wrong items or unresolved refunds.
Share of mentions
Mixed
19%
💰
Value for money
Perceptions of value vary: some cite reasonable price or good deals, while others find the socks expensive or poor value after wear or high shipping fees.
Share of mentions
Weak
6%
⚡
User experience
Customers frequently praise an efficient website and quick ordering; several report misleading lead-times, sizing errors and friction for international/customs delivery.
Share of mentions
Mixed
10%
🔧
Product quality
Most reviewers describe strong construction, vibrant colours, comfortable fit and durable materials; a few mention thinner fabric, tight fit or pilling after washing.
Share of mentions
Strong
25%
📞
Communication
Customer service is often described as helpful and effective in exchanges and order fixes, but some reviewers report poor communication around refunds or wrong shipments.
Share of mentions
Mixed
9%
⭐
Overall experience
Overall impressions skew positive with repeat purchases and satisfaction cited frequently; a minority of reviews reflect failed deliveries, quality concerns or unresolved issues.
Share of mentions
Strong
31%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – October 2025).
Brighter wedding day Feet
"The efficiency of the order process, quick delivery, I made a mistake on the order and it was very quickly rectified by George at the London Sock Comp..."
Glynis Holliday-Smith
Trustpilot
Oct 01, 2025
Featured for: Order efficiency; customer service resolution
Socks simply never arrived
"Socks simply never arrived. The shipping options was either a ridiculous option of over 50 quids for..."
Hans Petter Johnsen
Trustpilot
Oct 01, 2025
Featured for: Non-delivery, refund and shipping issue
Ok, but a little disappointed with the product.
"Good delivery time, good communication. Expensive for what they are! I was a little disappointed with the socks; thinner material than they look in pi..."
Neil Jaundrell
Trustpilot
Oct 01, 2025
Featured for: Mixed: good delivery, poor fit
Quality
"For a £20 pair of socks the quality is extremely poor, my socks started to thread after just one wash. They als..."
Ruaraidh
Trustpilot
Oct 01, 2025
Featured for: Poor quality after wash; value complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
b
bill kopko
trustpilot.com
Oct 01, 2025
Love the socks
Love the socks. Very high quality and well made... designs are awesom...
N
NICOLE HINKS
trustpilot.com
Oct 01, 2025
efficient and functional website
efficient and functional website. fr...
M
Martin Hartwig
trustpilot.com
Oct 01, 2025
Great experience
REAL quality socks, tight fit I would think, but that is exactly what I wante...
E
Evan Spaulding
trustpilot.com
Oct 01, 2025
Great socks & service
Quick, accurate delivery. Fantastic, high quality socks. I'm a repeat...
N
Nigel Christie
trustpilot.com
Oct 01, 2025
Great quality socks
...
H
Hans Petter Johnsen
trustpilot.com
Oct 01, 2025
Socks simply never arrived
Socks simply never arrived. The shipping options was either a ridiculous option of over 50 quids for...
K
Karen Pearson
trustpilot.com
Oct 01, 2025
Great socks and beautifully packaged
Great socks and be...
W
William C Nichols
trustpilot.com
Oct 01, 2025
Solid quality
Solid quality, on time delivery and good price. Next time I...
P
Patrice Jouvellier
trustpilot.com
Oct 01, 2025
Great quality socks as always
Great quality socks as always! The process of international shopping could be more simplified, but the...
G
Glynis Holliday-Smith
trustpilot.com
Oct 01, 2025
Brighter wedding day Feet
The efficiency of the order process, quick delivery, I made a mistake on the order and it was very quickly rectified by George at the London Sock Comp...
P
Peter Schüller
trustpilot.com
Oct 01, 2025
Perfect Quality
Perfect Quality, fast...
S
Scott Adams
trustpilot.com
Oct 01, 2025
My overall experience was good
My overall experience was good. The lead time posted on your site (1-2 days to East Coast from dispatch dat...
M
Mary Godwin
trustpilot.com
Oct 01, 2025
Brilliant product
Brilliant product,...
D
Deborah kim Wood
trustpilot.com
Oct 01, 2025
Quality product
In this instance the finished product was all that I had hoped for. The vibrant colours, the quality of the materials used in the manufacture enhanced...
N
Neil Jaundrell
trustpilot.com
Oct 01, 2025
Ok, but a little disappointed with the product.
Good delivery time, good communication. Expensive for what they are! I was a little disappointed with the socks; thinner material than they look in pi...
M
Mark Tansley
trustpilot.com
Oct 01, 2025
Excellent product
Excellent product, love the quality. I purchased a few pai...
N
Nigel
trustpilot.com
Oct 01, 2025
Comfortable socks
Comfortable, stylish and robus...
M
Mr Robert Shread
trustpilot.com
Oct 01, 2025
Ordered a full set of socks
Ordered a full set of socks, lovely design and quality, however I found the 8-10 too large, despite being a size...
P
PETER STRAIN
trustpilot.com
Oct 01, 2025
I ordered two boxes in Size Medium
I ordered two boxes in Size Medium. You sent me one box in Size Small because you had run out. I live in Los Angeles. What idiot would send the wrong...
R
Ruaraidh
trustpilot.com
Oct 01, 2025
Quality
For a £20 pair of socks the quality is extremely poor, my socks started to thread after just one wash. They als...
Conclusion
Reviews of London Sock Company show a clear pattern: product quality and design receive frequent positive mentions, with many customers reporting vibrant colours, durable construction and repeat purchases. Shipping and service experiences are mixed — several reviewers praise quick delivery and helpful customer service, while a smaller group report non-delivery, wrong sizes or refund delays. Fit and material thickness are occasional pain points; a few buyers report tight calves or pilling after washing. If you consider buying, check sizing guidance, review shipping options for your country and confirm return/exchange procedures to reduce risk.