Customers often praise the socks’ designs, wide color range, and presentation. Many reviews mention customer service staff who fix problems quickly. A noticeable group reports failed deliveries, customs charges, and delayed refunds. Several customers also say the socks did not hold up after washing.
Examples from available reviews (Nov 2018 – Mar 2026).
George resolved delivery issues promptly and professionally, restoring customer loyalty.
“George at London Sock resolved a problem with delivery of an order for me.”
Incredible quality; become everyday go-to and popular gifts with nice boxes.
“The quality is incredible”
Order never arrived and cheaper shipping option failed; awaiting refund.
“Socks simply never arrived.”
Socks shrank after washing and became uncomfortable to wear.
“they have all shrunk, and are uncomfortable to wear.”
Many reviewers say customer service resolves issues quickly and stays involved. Several name a staff member who personally fixed missing or incorrect orders. Still, some complaints describe missed deliveries, split shipments, and refunds that never get sorted.
Many reviewers link the value to solid materials, packaging, and coming back to buy again. A smaller group questions the price when items shrink, get holes, or feel thin. A few also mention customs or extra fees that make the purchase feel less worth it.
Customers describe an efficient website and simple ordering for international purchases. Some buyers run into stockouts when trying to reorder and ask about alternatives such as over-the-calf styles. Fit and length draw mixed reactions, including tight fits and a shorter crew length.
Many reviews highlight softness, vibrant colors, and strong build at first. Separately, several reviewers report durability issues such as loose threads, holes after months, and shrinkage after washing. Packaging and presentation come up often as standout positives.
Some reviews note clear, helpful updates from support staff while problems are being fixed. Fewer but notable reports mention orders stuck in processing, weak shipping notifications, and slow refund updates. When updates stop, customers point to that as the main source of dissatisfaction.
Feedback splits between repeat buyers who like the products and support, and customers who ran into shipping or durability problems. Positive comments focus on presentation and responsive staff. Negative ones center on delivery issues, customs costs, and returns that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Wrong size sent without notification; poor customer relations experienced.
“You sent me one box in Size Small because you had run out.”
Socks started threading after one wash and feel poor quality.
“my socks started to thread after just one wash.”
Reviewer loves the socks; good feel and style and will repurchase.
“Love these socks!”
High-quality socks with spectacular designs that draw attention at events.
“high quality and spectacular designs.”
Incredible quality; become everyday go-to and popular gifts with nice boxes.
“The quality is incredible”
Buys socks annually for gifts; praises colours, packaging, and lasting quality.
“Brilliant socks.”
Socks developed holes after about three months and felt like a waste.
“have holes in the heel and some in the toe”
Reviewer reports terrible customer service and poor product quality.
“Worst customer service ever.”
Poor communication and still waiting for a refund after weeks.
“still waiting for a refund for a return I made in December!”
I recently purchased socks from the London Sock Company and I have to say that I am thoroughly impressed with the quality of their product. As someone who wears dress socks on a daily basis, it is refreshing to find a company that has put so much thought and care into creating luxurious yet durable socks.
After browsing their website, I decided to purchase a couple of pairs in different colors and patterns. The ordering process was simple and straightforward, and my shipment arrived within just a few days.
Upon opening my package, I could immediately tell that these were not your average pair of socks. The material had a softness and thickness to it that made me excited to put them on. And once they were on, they did not disappoint - the fit was snug but comfortable, and after wearing them for several hours at work, they stayed securely in place without sagging or bunching up.
Overall, I am extremely satisfied with my experience purchasing from the London Sock Company. Their attention to detail in both design and construction really sets them apart as a premium sock brand. If you're looking for stylish yet practical socks that will last you for years to come, then look no further than the London Sock Company!
Socks shrank after washing and became uncomfortable to wear.
“they have all shrunk, and are uncomfortable to wear.”
Pleasant service and packaging, but the product feels overpriced.
“the product seems to be overpriced to me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
London Sock Company is a UK-based online retailer selling patterned and classic socks. Its e-commerce site lists multiple styles and sizes and accepts international orders. Shoppers can check product photos and size guidance before buying. The site takes online payments and offers order tracking and customer support.