Reviews show many customers receiving orders on time with discreet packaging, helpful customer service, and satisfactory products. Multiple reviewers specifically praise tracking, quick replacements, and competitive pricing. However, a subset of reviews report delayed or missing parcels, customs holds, and slow or missing refunds. If you consider buying, check current shipping options and tracking policies, read return/refund terms, and contact customer support promptly if issues arise.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer support was helpful and delivery tracking worked as expected.
“they are really helpful!”
Product quality praised, good deals and fast shipping.
“Quality product and great deals, fast shipping”
Order held in customs and reviewer still has not received a refund.
“still no refund disgusting service”
Item was not received and is ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Most reviewers describe timely, discreet delivery and reliable order handling; a minority report delayed, missing parcels or customs holds.
Several reviewers explicitly note competitive prices and deals, but relatively few reviews mention value, so conclusions are limited.
When mentioned, site and ordering are described as user-friendly with straightforward tracking; only a small number of reviews address UX.
Product comments are mostly positive—buyers cite good quality and satisfactory performance; some cases required replacements handled by support.
Many reviews praise helpful, informative customer support and tracking; others report poor updates about delays, parcels or refunds.
Most reviewers report a positive overall experience with orders, service and products; a smaller group reports unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Quotes shortened · As of: February 2026
Item arrived on time and was easy to charge and start.
“Very easy to charge.”
Product quality was good and shipping was discreet.
“Quality product, discreet shipping”
Products arrived on time and matched site descriptions.
“Products arrive on time and lived up to what they said on the site!”
Received item was nonfunctional.
“Received item and it did not work”
Fast delivery in three days and products were high quality.
“Their provided products were also of high quality and have enhanced my 'nighttime activities”
Product worked well but failed after about one month.
“Got product fast and shipped good.. Product worked beyond great but only lasted a month.”
Reviewer was very satisfied, praising product and discretion.
“Great product, great discretion, Very Satisfied customer!”
Paid for fast delivery but received goods after eighteen days.
“Paid for speedy delivery, got the good after 18 day and no mentioning of Any refund for the delay. Not good”
Reviewer reported a defective item and requested a replacement.
“You have not replaced the defective item you sent me, please resolve this! Case 301817074 and Case 01824847”
Delivery was fast and met expectations.
“Fast delivery”
Reviewer did not receive their order.
“Did not receive”
Product did not produce the desired effect for this reviewer.
“It keep chasing away my orgasm”
Item matched expectations and arrived on time.
“The item was exactly as expected and arrived on time. Good job.”
Order wasn't delivered on time and refund had not been received.
“no refund has been received.”
Delivery was prompt, tracking updates provided, and packaging was discreet.
“Delivery very prompt always updated when my delivery will arrive.”
Product worked well and reviewer was very satisfied.
“It was very good and works very good”
Products were good and delivery was prompt with follow-up.
“Good products, prompt delivery and follow up”
Product was powerful and delivered within four days.
“it is absolutely amazing.”
Returns were difficult and customer contact was unavailable.
“Very easy to place an order. Very difficult to make any returns.”
Orders are correct and delivery is fast with clear updates.
“Our orders are always correct, delivery is fast”
Products are great and prices are very reasonable.
“Great products at very reasonable prices”
Package tracking showed delivery then disappeared and refund uncertain.
“Ordered an expensive toy tracked it for a few days made it close to me and disappeared.”
The customer has not received the product yet.
“I have not received the product yet.”
Orders are correct with prompt shipping and timely updates.
“Always what we order. Prompt shipping. Accurate and timely updates.”
Wide selection, good prices, and a first-purchase discount.
“Great selection with good prices and nice discount on my first purchase.”
Package arrived opened and contents were missing, only packaging remained.
“When I opened the package there was nothing but packaging bags and paper.”
Ordering was easy and shipping was fast, even internationally.
“Easy to order, fast shipping and delivery, even though my order was delivered in Germany!”
Website easy to use, payment simple, and delivery prompt.
“Good website, easy to pay and prompt delivery”
Reviewer commented 'Nice ride..'.
“Nice ride..”
Reviewer still had not received their order.
“Still haven’t received my order”
Reviewer loved the overall experience.
“Loved the experience”
Items arrived promptly on the notified date and service was excellent.
“Ordered items, notified on arrival date, items arrived promptly, excellent service”
Products enabled enjoyable shared experiences for the couple.
“We have fun watching my partner play”
Good service with no problems; reviewer recommends the shop.
“Good service, no problems, I recommend it to everyone....super good shop”
Oil product had good taste, non-sticky feel, and fast delivery.
“Quick delivery, great oil...good taste and good feeling. It is perfect,no sticky, highly recommend.”
Reviewer praised the customer service.
“Great customer service.”
Easy ordering, quick delivery, and reasonable prices.
“Easy to order and quick delivery,very reasonable prices”
Parcel discreetly packaged and product quality was excellent.
“I received the parcel privately packaged, the quality is excellent”
Gift was well received and packaging was discreet.
“It was a gift for my girl and she liked it, pretty nice service and I liked that they were very discreet about it.”
Customer service was slow, hard to reach, and parcel never arrived.
“The customer service takes too long to respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovehoney is an online retailer focused on sexual wellness products, including sex toys, lingerie and accessories. The company sells directly through e-commerce sites, offers product detail pages and customer support resources, and ships orders to multiple regions. People researching Lovehoney often look for information about shipping, customer service, product quality, and returns policies.