Reviews show many customers receiving orders on time with discreet packaging, helpful customer service, and satisfactory products. Multiple reviewers specifically praise tracking, quick replacements, and competitive pricing. However, a subset of reviews report delayed or missing parcels, customs holds, and slow or missing refunds. If you consider buying, check current shipping options and tracking policies, read return/refund terms, and contact customer support promptly if issues arise.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer support was helpful and delivery tracking worked as expected.
“they are really helpful!”
Product quality praised, good deals and fast shipping.
“Quality product and great deals, fast shipping”
Order held in customs and reviewer still has not received a refund.
“still no refund disgusting service”
Item was not received and is ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Most reviewers describe timely, discreet delivery and reliable order handling; a minority report delayed, missing parcels or customs holds.
Several reviewers explicitly note competitive prices and deals, but relatively few reviews mention value, so conclusions are limited.
When mentioned, site and ordering are described as user-friendly with straightforward tracking; only a small number of reviews address UX.
Product comments are mostly positive—buyers cite good quality and satisfactory performance; some cases required replacements handled by support.
Many reviews praise helpful, informative customer support and tracking; others report poor updates about delays, parcels or refunds.
Most reviewers report a positive overall experience with orders, service and products; a smaller group reports unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Quotes shortened · As of: February 2026
Items didn't fit and returns were difficult with no refund.
“they have not refunded me.”
The purchased item did not work even with a new battery.
“it doesn't work even with a new battery.”
Return of unopened product resulted in a voucher and poor customer service.
“I was issued a gift voucher valid for 90 days.”
Incorrect sizes were sent and customer service refused to fix it.
“Awful customer service which extremely long waits between emails.”
The company's passion for excellence was clearly evident.
“Their passion for excellence was obvious.”
Order cancelation was ignored and chat support was only a bot.
“There is only a chat bot that does not have any actual ability to help.”
Poor packaging caused items to be exposed to neighbours.
“This came open so my neighbours could see everything.”
Order arrived as expected and reviewer was very happy.
“All arrived as ordered and very happy”
Reviewer praised the prices and service.
“Great prices and great service”
Company was easy to deal with and very good.
“Very good easy to deal with”
Reviewer described their experience as 'Very perfect'.
“Very perfect”
Product matched needs, good price and fast delivery.
“Just what we were looking for! Amd great price and fast delivery 👌🏽”
Item was not received and is ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Orders arrived on time and company kept reviewer well informed.
“orders I sent where always on time and kept well informed”
Parcel not received and stuck in Netherlands after fifteen days.
“I didn’t receive my parcel after 15 days. He’s still stuck in Netherlands. No news since, from the parcels service.”
Customer support was helpful and delivery tracking worked as expected.
“they are really helpful!”
Online store provided excellent service and satisfied the reviewer.
“excellent service across the board.”
Purchased item still had not arrived weeks later.
“Still hasn’t arrived weeks after Purchase”
Product met expectations; delivery timing matched original estimate.
“Product was great and sexy on wife.”
Quick delivery and product was promptly replaced when defective.
“Quick delivery Had an issue with a product and there replaced it without hesitation”
Delivery was fast and discreet.
“Fast and discreet delivery”
Review message only contains the text '10 characters'.
“10 characters”
Website was user-friendly and customer service was helpful.
“The site is very user friendly, customer service was helpful.”
Reviewer described the sexual experience as 'Orgasmic'.
“Sexual psychedelics - Orgasmic”
Product quality praised, good deals and fast shipping.
“Quality product and great deals, fast shipping”
Delivery was fast and discreet.
“Fast and discreet delivery”
Order held in customs and reviewer still has not received a refund.
“still no refund disgusting service”
Returned item tracked a month earlier but no refund received.
“Not had a refund or heard back from them”
Package lost in transit and customer service was unhelpful about refunds.
“I placed my first order on this site 2 weeks ago and yet to receive my merchandise!”
Discrete packaging promise failed when carrier left parcel on doorstep.
“Lovehoney boast of discrete packaging & then use Amazon who just leave the package on your doorstep.”
Returned order over two months ago and no refund received.
“they haven't refunded me”
One item arrived defective and appeared opened; no customer response.
“One showed up completely defective and obviously had been opened before.”
Lovehoney refused to correct address before delivery and stopped caring.
“They would not correct the incorrect address before my package was delivered.”
Vibrator arrived used in ripped packaging and refund was denied.
“It came to me in a ripped box in a used state.”
Delivery driver was allegedly using the product, so customer refused it.
“I refused to take it even after he cleaned it with sanitiser and a baby wipe!”
They refunded the cheaper item despite labels for both returns.
“they refunded the CHEAPER one even though they sent me labels to return both.”
Card number was stolen and the company could not be reached.
“got my card number stolen”
Parcel never arrived and customer service was unhelpful, PayPal case opened.
“Never received parcel, customer service team were very unhelpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovehoney is an online retailer focused on sexual wellness products, including sex toys, lingerie and accessories. The company sells directly through e-commerce sites, offers product detail pages and customer support resources, and ships orders to multiple regions. People researching Lovehoney often look for information about shipping, customer service, product quality, and returns policies.