Reviewers often mention fast delivery, discreet packaging, and strong performance. Another group says items arrived defective or already used. Several customers describe long waits for refunds or returns that never get resolved. Support and tracking get mixed feedback, with both praise and complaints.
Examples from available reviews (Apr 2024 – Mar 2026).
Product was powerful and delivered within four days.
“it is absolutely amazing.”
Delivery was prompt, tracking updates provided, and packaging was discreet.
“Delivery very prompt always updated when my delivery will arrive.”
Returns were difficult and customer contact was unavailable.
“Very easy to place an order. Very difficult to make any returns.”
Returned order over two months ago and no refund received.
“they haven't refunded me”
Many customers describe quick, correct fulfillment and timely delivery alerts. A recurring set of reviews points to hard returns, refunds that never show up, and follow-ups that don’t help. Multiple complaints also mention lost parcels and cases that customer service leaves unresolved.
Reviewers often point to reasonable prices, first-order discounts, and a wide selection. Complaints about poor value appear rarely compared with the praise for pricing and deals. Several people connect good prices with buying again.
Many users say the website is easy to use, checkout is straightforward, and charging or setup for electrical items is simple. At the same time, repeated reports of items not arriving and long delivery delays drag down the experience. International shipping draws both positive and negative comments.
Many reviews call the products powerful, well made, and true to the online descriptions. A notable set of negative reviews reports items arriving defective, not working, opened, or failing quickly. Several customers say products stopped working after a short time.
Positive feedback highlights clear tracking updates and helpful support staff. Complaints focus on slow replies, chat that feels like bots only, and refusal to change delivery details. Problems around refund updates come up repeatedly.
Reviews split between very happy customers, especially with products and delivery, and serious complaints about missing orders, faulty items, and refunds that don’t get resolved. Many five-star reviews sit alongside one-star accounts tied to returns and delivery failures. That contrast shapes the overall picture more than any single, consistent trend.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Quotes shortened · As of: March 2026
Items didn't fit and returns were difficult with no refund.
“they have not refunded me.”
The purchased item did not work even with a new battery.
“it doesn't work even with a new battery.”
Return of unopened product resulted in a voucher and poor customer service.
“I was issued a gift voucher valid for 90 days.”
Incorrect sizes were sent and customer service refused to fix it.
“Awful customer service which extremely long waits between emails.”
The company's passion for excellence was clearly evident.
“Their passion for excellence was obvious.”
Order cancelation was ignored and chat support was only a bot.
“There is only a chat bot that does not have any actual ability to help.”
Poor packaging caused items to be exposed to neighbours.
“This came open so my neighbours could see everything.”
Order arrived as expected and reviewer was very happy.
“All arrived as ordered and very happy”
Reviewer praised the prices and service.
“Great prices and great service”
Company was easy to deal with and very good.
“Very good easy to deal with”
Reviewer described their experience as 'Very perfect'.
“Very perfect”
Product matched needs, good price and fast delivery.
“Just what we were looking for! Amd great price and fast delivery 👌🏽”
Item was not received and is ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Orders arrived on time and company kept reviewer well informed.
“orders I sent where always on time and kept well informed”
Parcel not received and stuck in Netherlands after fifteen days.
“I didn’t receive my parcel after 15 days. He’s still stuck in Netherlands. No news since, from the parcels service.”
Customer support was helpful and delivery tracking worked as expected.
“they are really helpful!”
Online store provided excellent service and satisfied the reviewer.
“excellent service across the board.”
Purchased item still had not arrived weeks later.
“Still hasn’t arrived weeks after Purchase”
Product met expectations; delivery timing matched original estimate.
“Product was great and sexy on wife.”
Quick delivery and product was promptly replaced when defective.
“Quick delivery Had an issue with a product and there replaced it without hesitation”
Delivery was fast and discreet.
“Fast and discreet delivery”
Review message only contains the text '10 characters'.
“10 characters”
Website was user-friendly and customer service was helpful.
“The site is very user friendly, customer service was helpful.”
Reviewer described the sexual experience as 'Orgasmic'.
“Sexual psychedelics - Orgasmic”
Product quality praised, good deals and fast shipping.
“Quality product and great deals, fast shipping”
Delivery was fast and discreet.
“Fast and discreet delivery”
Order held in customs and reviewer still has not received a refund.
“still no refund disgusting service”
Returned item tracked a month earlier but no refund received.
“Not had a refund or heard back from them”
Package lost in transit and customer service was unhelpful about refunds.
“I placed my first order on this site 2 weeks ago and yet to receive my merchandise!”
Discrete packaging promise failed when carrier left parcel on doorstep.
“Lovehoney boast of discrete packaging & then use Amazon who just leave the package on your doorstep.”
Returned order over two months ago and no refund received.
“they haven't refunded me”
One item arrived defective and appeared opened; no customer response.
“One showed up completely defective and obviously had been opened before.”
Lovehoney refused to correct address before delivery and stopped caring.
“They would not correct the incorrect address before my package was delivered.”
Vibrator arrived used in ripped packaging and refund was denied.
“It came to me in a ripped box in a used state.”
Delivery driver was allegedly using the product, so customer refused it.
“I refused to take it even after he cleaned it with sanitiser and a baby wipe!”
They refunded the cheaper item despite labels for both returns.
“they refunded the CHEAPER one even though they sent me labels to return both.”
Card number was stolen and the company could not be reached.
“got my card number stolen”
Parcel never arrived and customer service was unhelpful, PayPal case opened.
“Never received parcel, customer service team were very unhelpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovehoney is an online retailer focused on sexual wellness products such as sex toys, lingerie, lubricants, condoms, and BDSM accessories. Its e-commerce sites list products with images, specs, and sizing details. Lovehoney ships internationally, supports several payment options, and uses a secure checkout. The site also posts buying guides and product tips to help shoppers pick compatible items.